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“Poor choice of hotels” 2 of 5 bubbles
Review of Palace Hotel Helios

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Palace Hotel Helios
Ranked #74 of 74 Hotels in Syracuse
Tonawanda, NY
1 review
“Poor choice of hotels”
2 of 5 bubbles Reviewed February 1, 2008

We traveled with a group of 27 people throughout Sicily and found this hotel experience the worst. Out of 16 rooms, 5 needed to be changed because of plumbing problems. The other 10 rooms had minor faults but because of all the turmoil we stayed in them. Our group leaders went out and purchased drinking water for all of us because of the color of the water. The hotel had few amenities and its location had few stores etc. around it. We were thankful we were only there one night.

  • Liked — Nothing
  • Disliked — Poor service, plumbing problems, location
  • Stayed November 2007
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
Thank golfboat12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 reviews from our community

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Rating summary
  • Location
    2 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Dublin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 16, 2006

We were desperate for a room as we had not booked one. When we arrived they gave us a good deal so i cant complain on the price. The room was large and well equipped. The hotel itself is in bad need of a facelift but to be honest we only slept in the hotel and ate in Ortiga.

Stayed September 2006
Helpful?
Thank balkanhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valladolid, Spain
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed July 27, 2006

The hotel has a terribly bad location, it takes a quarter of an hour to get the center, but we had to wait for almost an hour for the public bus (which is just in front from reception) which took us tu Ortigya (the storic center of Syracusa). The last bus to go back to the hotel from the center leaves at 20:30.

Our room wasn´t quite clean
an the bathroom got flooded when we took a shower.
The haven´t updated their instalations for mor than 20 years.
Brakfast was modest.

Stayed July 2006
Helpful?
2 Thank helenbarcellona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Syracuse hotels

Milan, Italy
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed April 26, 2006

Don't be fooled, at best this is a 3 star hotel. It is generally clean and functional but could use a face lift as it's starting to show its age. Unfortunately we had a room facing the main street which made for an unpleasant sleep due to heavy traffic noise.

In addition, the room, located on top of the restaurant, allowed us to hear every morning chairs being shuffled in preparation for breakfast. Not to mention the discussions overheard in the room next door. The TV had some French, German channels and CNN and the continental breakfast was satisfactory. The location is definitely not touristy. It takes about 45 mins - 1 hr on foot to the city center. Don't think I would recommend it.

  • Stayed April 2006
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank sp_gala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed August 23, 2004

I stayed in this hotel september 2003 and feel as no one else has written a review i must. The staff were incredibly rude and unhelpful. We were overcharged on checking out despite having paid before coming luckily we had our paperwork.
The hotel foyer and rooms were very grubby and the tv cable was all in italian!
The breakfast was very mediocre and you had to badger the staff for an extra coffee.
There is no public transport into Syracuse and it isn't safe to walk(dual carriageway outside frontdoor). Taxis cost approx 10-15E.
Don't book it!

Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Hotel Helios

Property: Palace Hotel Helios
Address: Viale Scala Greca 201, 96100, Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#33 Luxury Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace Hotel Helios 4*
Number of rooms: 136
Also Known As:
Syracuse Best Western
Best Western Syracuse
Palace Hotel Helios Sicily/Syracuse, Italy

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