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“Great location, big and clean room”

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Jolly Aretusa Palace Hotel
Ranked #68 of 75 Hotels in Syracuse
Melbourne, Australia
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great location, big and clean room”
4 of 5 bubbles Reviewed October 12, 2013

Stayed one night as part of a tour group.
The room was generous in size for a single room.
Hotel is close to the Ortigia and Neapolis and within easy walking distance from both.
The only criticism I have was the poor breakfast and dreadful coffee they had in the morning.
Other than that, as a one night stop on a tour, found it to be acceptable.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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278 reviews from our community

Traveler rating
    30
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    74
    57
    62
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
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Valletta, Malta
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 5, 2013

A very simple hotel but the staff is nice and it's clean. Very central and with parking and that's the main reason I stay there. Rooms can be upgraded a little. Pity they removed their coffee shop as it was the main attraction of the hotel.

Room Tip: Rooms are almost all identical. Not spacious at all and light is very poor especially in the bathroo...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Azelbst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
104 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed October 3, 2013

We recently spent 2 nights here, on a bed and breakfast basis. Seems the reception area etc has been spruced up since recent reviews as it was bright and clean. Staff reasonably helpful. Room was clean and pleasant but very small. Location very good, Ortigia and Neapolis easy walking distance. Breakfast average, had 1 dinner which was good. Restaurant staff friendly. Wi-Fi only in lobby, 1 hour free, then € 5 for 3 hours. We had free parking space in front of hotel, but there were not many available.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed September 8, 2013

We've been in Sicily for a week in May 2013. Slept 2 nights in this hotel. We were a group of 24 very good friends, travelling the world now for more that 10 years. The deal was halfboard.
The hotel location is quite good in the city center however no parking there. Central A/C very poor quality and cannot be controlled from the rooms. No phones in the rooms. No Wi-Fi in the rooms - only in the lobby and cost very much. Food quite bad, and the staff very unfriendly, especially the dining hall staff.
I would never suggest this hotel to anybody.

Room Tip: Avoid this hotel!.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gcarmi1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Syracuse hotels

Porto, Portugal
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed August 29, 2013

The hotel is close enough to Ortigia and to the archeological area.
The room was very small and had a very shabby and corny look (all the hotel has: pink walls, red walls... everything mixed up.. very corny).
The reception staff was helpfull, but not very friendly. As someone has said in a review, the dinning room staff are even worst: rude and unpleasant.
Breakfast is also bad, with no fresh fruit and not many choices.
The hotel has few parking places.
The WiFi is payed (something like €15 for 3 hours!).

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pipa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galilee
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 29, 2013

Being located 15 minutes easy walking to Ortigia and 10 minutes to the "zona archeologica" on a nice street and buslines it is indeed a very good choice .Our room was fine ,clean and comfortable . The only fault ( takes off one whole mark from the rating ) was that aircon was not in use at the beginning of May . So ask about it before you book . The reception people were extremely friendly and helpful .Breakfast was not something to write home about .The cofee (from a cofee machine ) was the only bad cofee we had in Sicilia . Staff at breakfast seemed inexistent . If you stay there don't miss a pizza or even better a pizzoli at "Mondo Pizza" in an alley off Corso Gelone on the left when you walk upwards .

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank benGalilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 12, 2013

We stayed here for three nights in May 2013..
Good points, the room was clean and it was quiet, but
Staff were distant and not helpful,
Only one lift was working
Wi-fi had to be paid for and was not working
Rooms were shabby and not attractive
Breakfast was poor, inferior quality and no fresh fruit.
On our first night we were given a meal. The seafood pasta was alright, but this was followed by stuffed swordfish, which tasted like an old dried out sausage roll, and desert was two slices of tinned pineapple with a tinned prune in the centre! It was disgusting. A hotel to be avoided.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jolly Aretusa Palace Hotel

Property: Jolly Aretusa Palace Hotel
Address: Corso Gelone 45, 96100, Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#32 Luxury Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jolly Aretusa Palace Hotel 4*
Number of rooms: 114
Official Description (provided by the hotel):
The  'Jolly Aretusa Palace Hotel', is a "4 Stars", situated to Syracuse center. The 114 rooms, have been projected and furnish for guaranteeing the comfort of the guests in the respect of an absolute privacy. The elegance of the comforting environments, the courtesy of the service, always impeccable, the safety of a professional assistance, they do the ideal place for business guests, that will find here a favorable environment to the planning and the management of their appointments, or for the families or Touristic and Religious Groups, that for the enviable strategic position exploiting in the center of the city of Syracuse, they can do the point of departure for the most famous destinations, that are a few steps from the hotel: Greel Theatre, Sanctuary of the Madonna of the tears, Ear of Dionysus, Arethusa Fountain, Papyrus Museum, Island of Ortigia etc. ... more   less 
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Also Known As:
Jolly Hotel Syracuse
Jolly Aretusa Palace Hotel Sicily/Syracuse, Italy

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