Starting with the good points: it's clean, the beds are excellent and the front desk staff are friendly and as helpful as they're able to be.
The bad points: it's very shabby, the breakfast is poor (as noted by other reviewers) and the dining room staff are rude and unhelpful. The toilet flush in our bathroom defied attempts by hotel staff to mend it. So the cistern continued to flush non-stop all night.
The evening meal was extremely poor. To begin with, I was refused service in the 'restaurant' because I asked to eat before the rest of my party (a tour group which had been held up due to their flight being late). When they finally grasped that I wanted to eat a la carte, I was served one course but wasn't asked whether I wanted another. I ordered gnocci which were definitely from a packet, served with a sauce which tasted as if its only ingredient was tinned tomatoes. Gnocci and tomato sauce aren't difficult to make!
I recommend looking for an alternative hotel if you have the choice.
- Official Description (provided by the hotel):
- The 'Jolly Aretusa Palace Hotel', is a "4 Stars", situated to Syracuse center. The 114 rooms, have been projected and furnish for guaranteeing the comfort of the guests in the respect of an absolute privacy. The elegance of the comforting environments, the courtesy of the service, always impeccable, the safety of a professional assistance, they do the ideal place for business guests, that will find here a favorable environment to the planning and the management of their appointments, or for the families or Touristic and Religious Groups, that for the enviable strategic position exploiting in the center of the city of Syracuse, they can do the point of departure for the most famous destinations, that are a few steps from the hotel: Greel Theatre, Sanctuary of the Madonna of the tears, Ear of Dionysus, Arethusa Fountain, Papyrus Museum, Island of Ortigia etc. ... more less
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- Also Known As:
- Jolly Hotel Syracuse
- Jolly Aretusa Palace Hotel Sicily/Syracuse, Italy