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“Great Hotel!”
Review of Hotel Sbarcadero

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Hotel Sbarcadero
Ranked #45 of 75 Hotels in Syracuse
Certificate of Excellence
Reviewed September 12, 2013

This hotel is close to the city centre and right on the port. The staff were so friendly and the rooms were huge! There was a really large balcony were you could enjoy a drink while looking out at the port. Great breakfast as well. I highly recommend this gem of a hotel!

  • Stayed: August 2013, traveled with friends
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Thank LondonYank26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 - 25 of 280 reviews

Reviewed September 8, 2013

amazing service, great location and nice rooms. the staff was really friendly and helpful.this hotel is located close to the beach, close to the beautiful city center and the perfect location to start a trip to explore the island. the staff was really friendly and helpful. nice, comfortable and very clean rooms with air conditioning.

  • Stayed: August 2013
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Thank ithinkifeelgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

We stayed for five nights at this hotel this August 2013 and it was a great experience.

1. The stuff were friendly and helpful.
2. The rooms were big and comfortable.
3. Picturesque atmosphere. It has a nice terrace where to have a cold beverage in the evening.
4. Well located; close to the port and restaurants.
5. Value for money.

Overall we felt at home and our visit to Siracusa was very enjoyable!

Room Tip: Second floor rooms were bright and spacious.
See more room tips
  • Stayed: August 2013, traveled with friends
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1  Thank Liliana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

Beautiful place close by the city center. Very big, comortable rooms. Nice service. Price/ quality balans very good. We had a great stay there! I can defenitely recommend this hotel. It's worth the money!

  • Stayed: August 2013, traveled with friends
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Thank Chantal60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

This hotel is a real scam!!! Never a 3 stars hotel.
The hotel is located directly on a dirty parking space. In front there is the port of the old and obsolete fishing boats, not the view presented in the hotel management's pictures. Nothing picturesque there, trust me! Some men dressed in shabby clothes who look like some beggars were drinking at the hotel's "restaurant"... Therefore we didn't want to have breakfast there the next morning.
We received an UNDERGROUND ROOM, 1 m below the ground!! The room didn't have any window. The only natural light came from the door's glass and the "view" was the wall of the building in front or the feet of the people passing by the inner "patio".
The minibar contained 1 bottle of sparkling water and 1 bottle of still water. That's it!
The area surrounding the hotel is a suspicious neighborhood.

There is no point in staying at this hotel (for the reasons above + the distance to Ortygia) when you pay the same price for a room at a real 3 star hotel right in Ortygia. We changed the hotel after the first night and found a wonderful hotel at the same price. I'm gonna review it as well on tripadvisor.

  • Stayed: May 2013, traveled with friends
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3  Thank Wip_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

Good points:
1. The young women and men staff at reception were unfailingly friendly, polite and helpful.
2. The room we occupied was spacious, light and fairly comfortable, with a decent size bathroom. But we were initially offered a dark smaller room overlooking the busy crossroads corner (arguably the least attractive room in the hotel), despite the fact that we were due to spend seven nights here.
3. Good free wi-fi
4. Reasonably good air-conditioning.
5. It was quiet at night, apart from when the restaurant next door played loud thumping music at one of their events.

Bad points:
1. The hotel does overlook the small old port, but there is a car park between the hotel and the port. The hotel is actually situated in the car park.
2. The room (one of the older rooms at the front) suffered from severe damp and needs attention.
3. There was no shelf in the bathroom on which to put things, like shampoo.
4. The shower tray tended to overflow into the bathroom. I reported this but nothing was done. Eventually we opened and cleaned the trap ourselves after a spectacular flood.
5. The safe fell off the wall after four days when we tried to open it. Fortunately no-one was hurt.
6. The bathroom was cleaned daily, but the room was not swept for three days, until I asked for the floor to be cleaned of dust and crumbs, some of which predated our arrival.
7. The breakfasts were terrible. Variably on different days: no butter, stale bread, no bread, cool stewed coffee, a grumpy young woman in charge who made a lot of noise washing up plates when I said there were none to use. One day we where informed that there were problems with the person who did the breakfast, but no-one else took charge, so no bread, yogurt, ham, cheese, etc.
8. Despite the description of breakfast described being served on the roof terrace overlooking he sea, it was instead served in a stuffy noisy dining room with insufficient staff to clear or clean the tables for the many guests.
9. We were provided with cheap white plastic picnic cups in the room, instead of proper glasses. When I asked if we could borrow two glasses from the breakfast room, the owner refused.
10. We had to keep asking for toilet paper, as it was not replenished when the room was cleaned.
11. The hotel is situated in a very run-down part of Siracusa, with a 20 minute walk to Ortygia.

Our overall experiences was one of unnecessary meanness and lack of care, apart from the helpful people at reception.

  • Stayed: May 2013, traveled as a couple
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3  Thank VivLewin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

I have been reading the other reviews of this hotel, and I am a bit surprised that it's rated so highly.
The location is probably OK if you need to park a car (as parking on the island of Ortigia is very difficult). The hotel looks fresh and new, and the reception area fronts on to the harbour.
All the rooms are behind reception and have no view at all. The room we were given did not even have any windows. It also had a ripped bedspread.
We walked on to the island and found a hotel which gave us a room with a brilliant sea-view for not much more than the (non-refundable) amount we paid to Sbarcadero.
To be fair to Sbarcadero, they did offer us an alternative room, but by that time we had decided to stay elsewhere.

Room Tip: Check whether you have any outside view at all....
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank PhilTandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sbarcadero

Address: Riva Porto Lachio 25, 96100, Syracuse, Sicily, Italy
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotel in Syracuse
#13 On the Beach Hotel in Syracuse
Price Range: $48 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sbarcadero 3*
Number of rooms: 14
Official Description (provided by the hotel):
Situated on the seafront in the historic center of Siracusa, the hotel is situated in a restored original fishing village. All rooms have air conditioning, Wi-Fi and satellite TV, and are characterized by a traditional Sicilian sea. Transport by boat is offered for free during the summer and take you from Sbarcadero Ortigia. The private beach is just 50 meters. ... more   less 
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Also Known As:
Hotel Sbarcadero Sicily/Syracuse, Italy

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