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“Service with a smile!!” 5 of 5 stars
Review of Hotel Borgo Pantano

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Hotel Borgo Pantano
4.0 of 5 Hotel   |   Traversa Fontana Mortella, 13 int. 4, 96100 , Syracuse, Sicily, Italy   |  
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Hotel amenities
Special Offer
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Ranked #1 of 70 Hotels in Syracuse
Certificate of Excellence
San Francisco, CA
Level Contributor
70 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Service with a smile!!”
5 of 5 stars Reviewed July 16, 2014

Giosi, the owner, is a delight. She obviously takes great pride in, and loves her property and her guests, and it shows. She spent time with us each day making sure we had everything we needed (and even took the time to give us a personalized recommondation for a beach to visit). The rooms are lovingly decorated, and even our "standard" room, which was right below the restaurant, was clean, comfortable, and pretty. Although we had no view, we did have quiet, a comfortable bed, and enough room for the two of us. The pool was fabulous - the water temperature was just perfect, it is large, and it has a unique feature - a very gradually sloped entry (much like a beach) which makes it perfect for families with small children as well as those of us who want to go into the water more slowly. And the pool staff was also first rate - very accommodating, quick on the serve, and professional but friendly. Wifi was a bit spotty in the room, but as soon as I went outside, it cranked right up. Parking is plentiful (not so in Siracusa or Ortygia), and although the hotel can be a bit frustrating to find for the first time, once you get there, it is all worth it.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank parismuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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989 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
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malta
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 15, 2014

We chose this hotel for the very high reviews it gets on Trip Advisor(Top 20 in Europe). Our expectations were quite high and we were curious to see what makes the hotel so special.
The pool area, the food were exceptional. But what makes the hotel a cut above the rest was the service from the staff and the owners of the hotel. Not being a large chain hotel gives you the feeling of being treated like a person not a number. Giusy (one of the owners) and her team would welcome you for breakfast, even remembering the guests names.The food is mostly prepared at the hotel. Things here are done with passion, love and pride. Will surely come back and hope to see all the great staff that makes this hotel so special!

Room Tip: Rooms vary in size,if you can afford it get a suite!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank malta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2014 via mobile

I am having a wonderful week end in this resort, very close to Siracusa (about 15minutes by CAR).
Great attention to every detail and marvellous countryside around all the structures are making my time here relaxing and unfurgettable.
Also staff is very professional and nice.
I suggest it both for long period and short week ends.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Simone M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel deserves its Number One ranking.

Although located 8km from the old town, the journey is well worth it. They have spacious, well-kept grounds, modern rooms, helpful, professional staff and a lovely swimming pool. They also loan out free bicycles for the adventurous who want to explore the surrounding countryside. Not even a noisy, drunken US cycle group could spoil our mood. And don't miss the breakfast buffet. Incredible!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
5 Thank Rusty_Young
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 23, 2014

Great hotel and fab for exploring the east coast. 4-star hotels in Sicily can be a bit hit and miss however Borgo Pantano stands out from the crowds. Highly recommended. For your first arrival - Look for the signs at the roundabouts once you leave the autostrade which will help you immensely in finding the hotel the first time (easier in daylight)

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Jazz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 15, 2014

It is not the easiest hotel to find (sat nav does not help!), even when returning after having stayed there a few days, but once you are there, as others have said, it is an oasis of luxury and style. The rooms are very modern and well designed, the grounds and pool area are special and perfect for relaxing in and the staff are incredibly helpful. The breakfasts are exceptional in terms of variety, the best we have ever seen, the lunches are good but we ate at the restaraunt twice in the evening and were , on the whole, disappointed. However Ortigia has many great places to eat but you do need to build transport costs in circa 20 euro each way unless you want to drive. Ortigia and Syracuse are great to visit and Noto also makes a good day trip, alternatively just relax by the pool !

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 4, 2014

This is a really lovely hotel to stay at. Its off the beaten track but that means the grounds and the pool are lovely and it's only 10 mins drive from Ortigia. Lovely staff, great rooms (modernist style) and decent food.

Stayed June 2014, traveled with family
Helpful?
2 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Borgo Pantano

Property: Hotel Borgo Pantano
Address: Traversa Fontana Mortella, 13 int. 4, 96100 , Syracuse, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Syracuse
#1 Luxury Hotel in Syracuse
#1 Family Hotel in Syracuse
#2 Romantic Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Borgo Pantano 4*
Number of rooms: 32
Official Description (provided by the hotel):
Discover the Hotel Borgo Pantano, a 4 star hotel is just 7 miles from the center and the beaches of Syracuse, Italy. An ideal compromise between the countryside, sea and city of art, surrounded by nature, within the nature reserve “Cyane and Saline.” The Hotel Borgo Pantano is located on the site of an ancient farmhouse dating back to 1861, originally a farm property, full of orange trees, lemons, olives, has been completely refurbished in 2009. The challenging architectural recovery was personally supervised by the owners , who are committed to ensure that the charm of the structure remained intact, in full respect of its authenticity. The Hotel is spread over an area of 30,000 square meters, with the outstanding scenic pool, the charming Sicilian citrus grove and the large park with relaxation areas and reading, which guarantee every guest a pleasant privacy. Hotel Borgo Pantano offers many services A modern wellness center with sauna, whirlpool, emotional shower with aroma therapy and color therapy, plus a lovely sitting area to enjoy excellent teas. The hotel is also equipped with a bar, a splendid panoramic pool designed with a special entrance to “beach effect”; elegant restaurant with typical Sicilian cuisine, elegantly furnished rooms with different styles, rooms and suites with bath iacuzzi inotre all rooms are equipped with safe, minibar, LCD TV and free wi-if free. And even outside the hotel is surrounded by a spacious and beautifully landscaped garden planted with playground for the little ones, a multilingual reception, a multilingual library, an indoor games room with table tennis – table football – Nintendo Wii , discover more » ... more   less 
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Also Known As:
Hotel Borgo Pantano Sicily/Syracuse, Italy

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