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“Little paradise” 5 of 5 stars
Review of Hotel Borgo Pantano

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Hotel Borgo Pantano
Ranked #1 of 72 Hotels in Syracuse
Certificate of Excellence
Cadier en Keer, The Netherlands
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Little paradise”
5 of 5 stars Reviewed May 14, 2013

We went here for three nights and this stay was definitly to short. The perfect stay already starts at the check in. We were welcomed in an excellent way and that feeling lasted the whole stay. We had booked a mini suite and this was fantastic (I spent businesswise about 100 nights per year in a hotel so I am a little bit fed up with the standard hotels). It is decorated very stylish. modern and warm (check the pictures; in real the rooms-suites are even better).
When you walk from your room to the pool area it.is liking walking into al little paradise. Finally a hotel with more beds, lounge sets then guests at he pool. There is a little bar at the pool with quality drinks (fine wines, excellent coffee etc) and next to it there is a very nice environment where you can have a lunch. I have read the reviews about the diner and I don't agree with the negative ones. We took a lunch twice and went all three evenings for diner. All meals were great and you can choose from about 25 Sicilian wines, all very nice priced (12 to 20 euro's). It says it all that we've eaten here 5 times because we don't like eating in hotels. Normally we go out eating in the better restaurants (see my other reviews) but in this hotel we had excellent lunches and diner. The whole experience is completed with an excellent staff. They have a motto (yuor smile gives us energy) and they live up to it. All staff is extremely friendly and very clientorientated (ok one exception. not the male waiter in the restaurant but this was compensated by his female colleague's). We were not the only ones that came back every evening in the restaurant; each time we saw the same guests. So the quality and the service must be excellent. Is there room for improvement? Sure but bear in mind that this is a four star hotel (with a 5 star service and charisma). To become a 5 star hotel they don't have to do much more: a fitness room and proactive bar service at the pool. These were the only things we were missing and we are very nitty gritty when it comes tot hotels and restaurants) This is definitly a place we will visit again, but next time for a longer period. When you book this please follow the instructions sent by the hotel how to get here. It's in the middle of nowhere bus close enough to Syracusse.

Room Tip: Book a suite or a minisuite.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Alain L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,005 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Huizen, The Netherlands
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 7, 2013

This is such an amazing place! Staff very welcoming, explained a lot about the place and the surroundings (and how to get there, as the hotel is a bit out of the way, but once you get the idea of where you are, it's easy) and nearby beaches. The whole place is a wonderful mix of old (style) and modern design. They also have a small spa, a playroom, a collection of books and DVDs you can lend. Room was great! We travelled with two teenagers and had a room with 2 singles in a 'downstairs' and the master bedroom + bathroom was 'upstairs'. Both areas had huge flatscreens as well. Bathroom is well equipped with the biggest walk-in rainshower ever. We also had a big terrace overlooking the breakfast/restaurant area. Nevertheless, it was very quiet all the time. The garden + pool are amazing. Relaxing lounge seats, huge four-poster sunbeds, a pool bar where you can have a proper lunch as well. The breakfast buffet was one of the nicest I've ever had, lots of savoury and sweet choices. For dinner they have a not too extensive menu which changes a bit every day. For us, it was fine as we didn't feel like going out again in the evening after sightseeing in de morning and laying by the pool in the afternoon. Highly recommended when you want to spend a few days near Siracuse, Etna etc.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank EstherM4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, May 9, 2013
Dear Guest,

First of all we wanted to thank you for your time on having dedicated us a few words. We really appreciate it. It's nice to read you liked our welcoming staff and the hotel overall. We will keep up the good work! Thanks again.

Smiley greetings from all of us at Borgo Pantano!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
159 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

Had a great time here the staff was friendly and spoke french english and flemish seeing a flemish-Italian girl worked there and did a superb job at that.

We had room 120 wich was pretty ok were it not that the toilet was running 24/7 and this HUGE airco was sitting next to the outside wall. The swimmingpool and pool bar were superb as was the guy working there. The breakfast is all you can expect and was the best i had in italy so far. The restaurant served good food and the girls there did their very best to make our stay a pleasant one ( and they succeeded) but there was this guy who was always watching ovef their shoulders and was annoying the cr*p out of me. He wasnt in uniform like the girls though so u think he was management. Good thing he didnt serve my table much. All in all it was a great experience and i will go again in the future.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bartbaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Proprietario at Hotel Borgo Pantano, responded to this review, May 13, 2013
Sir,
Usually, I never controverse, your opinion is for me very important and is taken into highly consideration.
In this case I think that your words were very strong and I feel to protect a member of our staff that is a really dedicated worker. I don't know what happened, probably because of a misunderstanding, maybe because of to much attention for the guests to guaranty complete satisfaction. His task is not to control the restaurant girls, because we have fully faith in our staff. Not all persons really like each other but I don't understand why you offend this person.
In our job we are aware that we are always under the spotlight and so we always put a lot of attention to detail and not to create misunderstandings, therefore we are really sorry for your harsh message dedicate to our staff member.
Best regards
Giusi Orefice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westerly, Rhode Island
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 6, 2013

I enjoyed the Borgo Pantano. The service, as mentioned by almost everyone, is terrific. The staff is very eager to make the guests stay an enjoyable one. The grounds are incredible, very stylish and expansive, with many areas scattered here and there for lounging. The rooms are well done, well appointed and clean as a whistle. The pool is very large and the area around it well thought out and comfortable. The restaurant has the best breakfast we encountered in our two-week visit to Sicily and very good dinners. Just phenomenal!
There are a few things to keep in mind however. The BP is set up as a resort, and it caters to families. We were there in April and there were a lot of families there with small children. European children go to bed late and that means there is “kid noise” at all hours. If you want a peaceful retreat, this may not be the best place for you. I think tourists go there, particularly German families, and stay the entire time on-site for their get away. Additionally, it is ridiculously hard to get to with inadequate signage. It is in the boonies, as it were, and if you don’t have a car, you will be there for the duration. There is a shuttle to and from Siracusa, but it is once a day there and back and not conducive to real sightseeing. A solid choice though for a resort with a lot of amenities.
Have a facial.. Manuela was terrific!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank PamS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SA TX
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed May 1, 2013

Like others have said, a bit hard to locate, but email for directions and that solves the problem. The citrus trees were in bloom and the air was so delightful you hated to go inside. Since there are no screens on windows..typical of all of Sicily...the mosquitoes can be a bit of a problem if you leave the windows open. They turned the air conditioning on for us as soon as we asked. Breakfast was indeed excellent, more choices than anyone could ask for including omelletes to order. Use the shuttle to and from Ortygia..it's only 5euro round trip and worth it. Parking can be a problem, traffic can be heavy and this way you enjoy the country side while they take you door to downtown and back. Dinner at the restaurant was good, but service a bit spotty, unlike the breakfast service...maybe just a busy night. The ground are beautiful, the venue is perfect for weddings, family affairs or just relaxing. Best beds during our trip with crisp linens and super clean bathrooms.

Room Tip: there is nothing within walking distance
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mama4llama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, May 9, 2013
Dear Guest,

Thank you so much for your review! We are glad you followed our road directions to get to our hotel, we always recommend our guest to consider our directions so they will not have any difficulties on finding us. We are also happy you enjoyed our garden area with orange trees and had a nice time with us. That's exactly the feeling we want everybody to get before going back home.

Warm greetings from Sicily.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewes, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed April 28, 2013

This is an outstanding hotel with beautifully presented rooms. We had a suite on two levels, very tastefully decorated in white and purple, with a large balcony. The staff were extremely friendly and helpful, offering advice and information, always with a smile. Breakfasts were excellent and taken on a lovely terrace. Dinners were also very good and reasonably priced. The grounds were extensive with a beautiful pool, which we unfortunately didn't have time to take advantage of. The hotel is in the countryside, about 7 km away from Siracusa - a car is essential. Very highly recommended.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, May 9, 2013
Dear Alan,

What a nice compliment to compair our hotel to a beautiful friendly boutique.
We noticed reading your review that you appreciated the room, you had nice breaksfast and good dinner at a reasonable price. To sum it up, you had a wonderful stay and that's why our staff keeps on working hard and smile.
Thank you again...

Cari saluti...
Borgo Pantano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delft, The Netherlands
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 22, 2013

Spent a wonderful night here with my husband last week. Arrived hot and tired from Catania and found ourselves in a cool white oasis. Check in was one of the best I've ever experienced, they went out of their way to find the perfect room for us. The pool area is very inviting and although there were several couples with children we were not disturbed by them. Staff were on hand everywhere to assist and in every corner of the grounds there seemed to be little chairs and cushions set out for you to relax and enjoy the views and the weather.

Good choice if you have a car but they do provide transport.

Room Tip: All of them!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Two_Thomases
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borgopantano, Direttore at Hotel Borgo Pantano, responded to this review, May 9, 2013
Lovely guests,

Grazie mille for your review! What a nice compliment to read it was your best check-in ever. When we can we always let our client choose the best solution for his or her needs.
It's difficult not to have a good time in our pool and garden area, and indeed you confirm it.

Thank you for all.

Greetings from Borgo Pantano.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Borgo Pantano

Property: Hotel Borgo Pantano
Address: Traversa Fontana Mortella, 13 int. 4, 96100 , Syracuse, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Syracuse
#1 Luxury Hotel in Syracuse
#1 Family Hotel in Syracuse
#2 Romantic Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Borgo Pantano 4*
Number of rooms: 32
Official Description (provided by the hotel):
Discover the Hotel Borgo Pantano, a 4 star hotel is just 7 miles from the center and the beaches of Syracuse, Italy. An ideal compromise between the countryside, sea and city of art, surrounded by nature, within the nature reserve “Cyane and Saline.” The Hotel Borgo Pantano is located on the site of an ancient farmhouse dating back to 1861, originally a farm property, full of orange trees, lemons, olives, has been completely refurbished in 2009. The challenging architectural recovery was personally supervised by the owners , who are committed to ensure that the charm of the structure remained intact, in full respect of its authenticity. The Hotel is spread over an area of 30,000 square meters, with the outstanding scenic pool, the charming Sicilian citrus grove and the large park with relaxation areas and reading, which guarantee every guest a pleasant privacy. Hotel Borgo Pantano offers many services A modern wellness center with sauna, whirlpool, emotional shower with aroma therapy and color therapy, plus a lovely sitting area to enjoy excellent teas. The hotel is also equipped with a bar, a splendid panoramic pool designed with a special entrance to “beach effect”; elegant restaurant with typical Sicilian cuisine, elegantly furnished rooms with different styles, rooms and suites with bath iacuzzi inotre all rooms are equipped with safe, minibar, LCD TV and free wi-if free. And even outside the hotel is surrounded by a spacious and beautifully landscaped garden planted with playground for the little ones, a multilingual reception, a multilingual library, an indoor games room with table tennis – table football – Nintendo Wii , discover more » ... more   less 
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Also Known As:
Hotel Borgo Pantano Sicily/Syracuse, Italy

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