We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good food, appalling service”

Trattoria Medusa - Da Kamel
Ranked #154 of 671 Restaurants in Syracuse
Price range: $24 - $30
Cuisines: Italian, Tunisian
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Dinner, Lunch, Late Night, Reservations
Reviewed August 20, 2013

We booked a table for four on a busy Saturday night and were seated promptly upon our arrival to the restaurant. The serving staff (apparently mother and daughter) seemed to be constantly looking for an opportunity to pick an animated argument with someone.

Our second courses were served almost concurrently to the antipasti. When we complained, we were told by the serving staff that that is how things are done. The chef (presumably Kamel) visited our table to see "what the problem was". We explained that we expected to be given some time to finish our starters before being served with the main courses, to which he replied that "we eat too slowly".

We could note a few other complainants such as a couple who apparently booked for 2200hrs but were not seated before 2345hrs. Pointing at our and other tables, the younger waitress told them that they could not do anything because "some people just wouldn't leave the restaurant".

In a nutshell Trattoria Medusa offers good food (not uncommon in Ortigia), but the service is awful.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Vinzint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (637)
There are newer reviews for Trattoria Medusa - Da Kamel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

35 - 39 of 637 reviews

Reviewed August 9, 2013

Three friends went to this restaurant in Ortigia last night. The food was very good and not too pricey. However, the staff were not welcoming in the slightest. We were asked repeatedly if we were having anti pasto,,second courses and vegetables on the side - although we were quite clear the first time when we answered "no". There is no wine list and when I asked what wines they had they couldn't tell me, but pointed to a shelf where they were and told me to go and look. The selection was small....the prices high. I had to drag the information on the prices of the wines out of the signora. Luckily I did...otherwise I could have ended up paying 40euro for a bottle of red!

    • Value
    • Atmosphere
    • Service
    • Food
Thank 590Siciliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

We went to this restaurant because it was rated as one of the best in Syracuse in the "Lonely Planet". Frankly, nothing extraordinary and there was no "warm welcome" as it is mentionned in the guide. Average food and atmosphere. So, quite disappointing.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Laurita1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

Light and bright, comfortable seating, very enjoyable meal. They opened at 8 PM and the rooms were full at 8.30. Families, couples, friends.

We were lucky enough to be there on a Thursday, when they do couscous (2 persons minimum). We tried to order secondi as well, but the waitress strictly told us that we would have to wait and see, since "the couscous is big! it is enough!"... and she was right. Lots and lots of very good food indeed.

We had cakes for dessert, a fantastic chocolate cake with "7 different chocolates" if I remember correctly, and a most charming - and delicious - cassata (se picture).

The house wine was definitly better than average, the italian guests were friendly towards us foreigners, and all in all it was a very pleasant evening.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Ingebjorg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

We went here on the advice of lonely planet not worth the time or money my husband could not eat his calamari as it was as tough and chewy my meal was not much better overpriced and poor food planet need to review it properly as a local told us later definitely not the place to go
We were very disappointed and we are not hard to please bbut I object to paying a lot for very poor meals served very offhandedly

    • Value
    • Atmosphere
    • Service
    • Food
Thank Orbeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Trattoria Medusa - Da Kamel also viewed

Syracuse, Province of Syracuse
Syracuse, Province of Syracuse
 
Syracuse, Province of Syracuse
Syracuse, Province of Syracuse
 
Syracuse, Province of Syracuse
Syracuse, Province of Syracuse
 

Been to Trattoria Medusa - Da Kamel? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing