We booked a table for four on a busy Saturday night and were seated promptly upon our arrival to the restaurant. The serving staff (apparently mother and daughter) seemed to be constantly looking for an opportunity to pick an animated argument with someone.
Our second courses were served almost concurrently to the antipasti. When we complained, we were told by the serving staff that that is how things are done. The chef (presumably Kamel) visited our table to see "what the problem was". We explained that we expected to be given some time to finish our starters before being served with the main courses, to which he replied that "we eat too slowly".
We could note a few other complainants such as a couple who apparently booked for 2200hrs but were not seated before 2345hrs. Pointing at our and other tables, the younger waitress told them that they could not do anything because "some people just wouldn't leave the restaurant".
In a nutshell Trattoria Medusa offers good food (not uncommon in Ortigia), but the service is awful.
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