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“Extremely helpful staff”

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Algila Ortigia Charme Hotel
Ranked #2 of 74 Hotels in Syracuse
Certificate of Excellence
Reviewed April 30, 2013

I stayed at this charming hotel on a quick business trip. The room I had was well presented with a well-equipped bathroom and a balcony. A great deal of effort has gone into making this a high quality property.
THe two reception staff were very helpful, arranging things for me and making suggestions. Nothing was too much trouble.
The different public rooms around the hotel were comfortable and spacious.I did not eat in the restaurant as it was closed, but the breakfast even had its own menu!
Lots of thoughtful touches made it stand out for me eg: Mini bar was free for the first night and there were Bulgari toileteries in the bathroom.
Virtually right on the water front, it is a little gem.

Room Tip: Ask for a balcony room.
  • Stayed: April 2013, traveled on business
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1  Thank PAK777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 16, 2013

A perfect small luxury hotel to visit Ortigia. Location is perfect, parking readily available/arranged in front of the hotel. The hotel is in an old modernised palace, with nothing of a major chain hotel. Staff was very welcoming and attentive. Recommendations and bookings for restaurants and best ice cream parlours were spot on. Free bicycles were a great idea to visit the city (would be great to have 1-2 children bicycles or seats). No beach or much space for children to run in the hotel, but really no issue for a few days.

  • Stayed: April 2013, traveled with family
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2  Thank TMS3167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded April 24, 2013

Dear sirs,
thank you for spending a few minutes in writing us
We greatly appreciated your kind words.
We are gald that the spirit of you have captured the true spirit of the imposing restructuring that has been made. In fact, the charme is given precisely by the uniqueness of the structure we offer.In addition to the now proverbial availability of the entire staff, the hotel has some strengths determined by services we offer. Yuo difinatly must stay here longer.
We wait for you once again
Best regards
Mariella Taranto

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Reviewed April 8, 2013

We stayed when the hotel was full, and did not have the option of booking a fabulous-looking rooftop suite. Our room was small, but pricey for its size, especially compared to other hotels in Sicily. Overall, the hotel is beautiful and well-located on Ortigia. We easily found free parking close to the hotel and did not have to navigate the very narrow streets in our rental car. The staff was friendly and tried to be helpful, but made several gaffes (misdirecting us to a restaurant they had recommended, mistaking us for other guests, slow breakfast service both mornings we were there). It seems to be 3 star quality for 4 star prices.

  • Stayed: April 2013, traveled as a couple
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3  Thank ViaggiatoreCanadese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded April 10, 2013

Dear Sirs,
thank you for spending a few minutes to write down your opinion. Every comment is greatly appreciated. We are glad you liked the hotel, the favorable location as well as the staff that as you noticed, avoided you the stress of looking for the parking and helped you in finding good restaurants. However, at the very beginning of the high season, there are beautiful young ladies to support the staff and it can happen (on their first working day) to commit a small mistake about the name of our guests. which, normally, makes you smile. Honestly a bit too little for complaint.
Hope to welcome you here again
Warmest regards
Mariella Taranto

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Reviewed March 24, 2013

We stayed in a junior suite without a sea view, which did not matter as the weather in march '13 was not at its best. The hotel was very much at its best. Very comfortable room and bed, bathroom with a big bath tub and well appointed walk-in shower. The only grumble was that the hot water was a bit luke-warm. Both breakfasts and evening meals were superb and all the staff were charming and incredibly helpful. The conversion work to the several buildings which now comprise this hotel have been most thoughtfully designed and really well executed. This in our opinion is a really outstanding hotel and we would recommend it to anyone.

  • Stayed: March 2013, traveled with friends
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3  Thank Worcester13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013 via mobile

We stayed two days at this charming hotel. The staff went above and beyond from our arrival (helping us park the car and bringing in our luggage) to our departure. They were happy to answer any of our questions and provide us with information about Ortigia and Sicily in general. The hotel is in a beautifully remodeled historic building. We had two rooms and each room appears to be unique. We appreciated all the details such as plate with fresh fruit put in our room while we were gone, turn-down service while we were at dinner with delicious cookie on each pillow, Bulgari toiletries, free minibar in the room with different non-alcoholic drinks, free snacks in the lobby during the day (pistachios, almonds, different types of juice). Breakfast is included in the price and truly sumptuous. There is a beautiful buffet (I can highly recommend the different jams: mandarin, lemon, orange, figs, etc), including all kinds of pastries and fresh fruit, cereal, different kinds of juice. But there is also an a la carte menu (included in the price) with different items such as omelettes, scrambled eggs, cheese, cold cuts, etc.
One night we had dinner at the hotel. The menu is rather small, but everything is absolutely delicious and the service is very attentive and friendly.
We had a wonderful time and would love to return! Thank you to everyone for making sure everything was to our liking!

  • Stayed: March 2013
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3  Thank gonefeising
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Responsabile relazioni pubbliche at Algila Ortigia Charme Hotel, responded to this reviewResponded March 19, 2013

Dear Guest, thank you very much for your review. With much delight we read that you were overall impressed with the quality of our facilities and especially service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.
We sincerely hope to soon have the opportunity of welcoming you at our hotel again.
Warmest regards

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Reviewed January 25, 2013

Stayed in a sea-view junior suite for 2 nights. The room (well, the entire hotel actually) was beautifully decorated to give it historic character, and it was spacious enough even with 3 people in our party. The beds were very comfortable, although the sofa-bed was situated near the A/C vent which was not the quietest. Absolutely no other complaints besides that, however.

What differentiates the Algila Ortigia Charme even from other 4 and 5-star hotels is its attention to the small details and perks that make travelers happy. Like being greeted by name when we first entered the hotel...or free Internet, free mini-bar drinks, Bulgari toiletries, a helpful print-out describing all the sights in Siracusa, and a sumptuous breakfast with entrees made to order (dinner was also excellent and well-priced for a hotel restaurant).

The Algila has a great location on the sea and close to all the points of interest on the island of Ortigia. And the service is so welcoming, friendly, and helpful. We left a bag on the bus coming in from Catania, and 2 concierges did everything in their power to locate the bus 10 km outside of town and help us pick up the bag. Now that is going the extra mile (or kilometer).

Room Tip: The hotel website actually advises "anyone booking for longer periods who needs more space and...
  • Stayed: December 2012, traveled with family
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2  Thank Dartmouth06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded January 28, 2013

Dear Guests,
we are happy to learn that your stay here went beyond any expectations and you caught those little things that make the difference.
We offer free services such us those you mentioned but also bicycles, wi-fi and e-printer service, kindle to download your faaorite newspaper only to make your stay easier and confortable.
Me and my staff thank you for your kind words and we are looking forward to welcoming you again

Warmest regards
Mariella Taranto

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Reviewed January 6, 2013

Our family spent 3 nights here in December. We had 3 rooms and really enjoyed ourselves. The location is wonderful, right at the water and near the daily farmers market. The breakfasts are fresh, delicious and beautifully displayed. The front desk was very helpful in recommending restaurants, a spa and answering various logistic questions. We had been here a few years ago and couldn't wait to come back. It is a delightful hotel!

  • Stayed: December 2012, traveled with family
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1  Thank Ilove2travel805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mtaranto, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded January 29, 2013

Dear friends,
what a pleasure to receive your appreciation!
We wait for you for the third time and will discover an even better service. Further to our guests suggestions there are lots of free services and new initiatives for your spare time.
Besides, to plan your visit right now can mean to the best and convenient fare you have ever had.
Looking forward to meeting you soon

Best regards
Mariella Taranto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Algila Ortigia Charme Hotel

Address: Via Vittorio Veneto 93, 96100, Syracuse, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Syracuse > Syracuse
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Syracuse
#2 Luxury Hotel in Syracuse
#3 Romantic Hotel in Syracuse
#3 Business Hotel in Syracuse
Price Range: $179 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Algila Ortigia Charme Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
Hotel is located in an exquisite ancient building on the waterfront of Ortigia, the historic centre of Syracuse. Giving onto the ancient "Mastra Rua," where the Siracusan nobility resided from the 14th century, the hotel is a starting point for cultural itineraries. Its recent restoration maintains the original structure made of three buildings, contributing to its dynamic layout. Rooms are furnished differently with antique furniture, four-poster beds and refined interior decoration with distinctive Sicilian touches and Mediterranean features such as colorful bathrooms tiles. ... more   less 
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Also Known As:
Algila Ortigia Charme Syracuse
Hotel Algila Ortigia Charme
Algila Ortigia Charme Hotel Sicily/Syracuse, Italy

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