This was our first time at the hotel all was good except the AC didn’t work as good as it should have, we are going to stay there one time before heading back to the states let’s see if they can fix it!
ibis StylesBooking.com
Expedia.com
Hotel is in good shape, very well located in the heart of Palermo walking distance from several city monuments and restaurants!
Positive details:
- Mercure standards
- Great staff
- Location
- Bar
Could be improved:
- No parking (Third-party parking in front of the hotel - Quite expensive €18+ per day)
- No facilities like gym, pool, wellness as expect in a 4 star hotel
In general very good place to stay.
Hotel well located, and personnel friendly. Rooms cleans, but air conditioning noisy and mattress
sounded every time you moved. They were willing to change rooms but the hotel was full, and had to wait for next day to change it, but we had tours and did'' wanted to waste time.
Dear Guest
Thank you very much for taking the time to let us know about your recent stay at Mercure Palermo Centro.
We are so glad to read that you found our staff to be pleasant and our location to be convenient, as we are right in the centre of all that Palermo has to offer.
We are very sorry that you were so inconvenienced by any noise from the matress.
Our Front Desk staff are also always on hand to attend to any such issues, and are always happy to provide a room move if possible.
We would be delighted to welcome you back and hopefully give you a more favourable view of our hotel- please contact us directly, should you be in Palermo again.
Andrea Stancato
Direttore/Manager
Good location, modern hotel with upscale business amenities. Had an oversized king bedded room on the 8th floor with a balcony and interesting view. Bathroom had a separate soaking tub and free standing shower. Super comfortable bedding with very nice linens. Actually a bargain in price/location.
I stayed for a total of 7 nights. This hotel does not deserve 4 stars. The first room was extremely small with no AC. When I requested another room the desk staff was quite surly telling me that as a solo traveler this is what is offered. They told me that I was lucky to have a window as most single rooms are on the inside. I was also told that I booked through an agency, so I could complain to them. After 2 miserable nights the manager offered another room, larger but with an odor in the bath room. The drapes were stained, furniture worn. I think you get the picture.
Buffet breakfast ok, but eggs not refilled.
Dear Guest,
Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Andrea Stancato
Direttore/Manager
We stayed one night at the Mercure Palermo Centro in a triple room. We arrived early and they held our luggage for us until check in time and held it for the day after check out time. We chose this location because it is close to the port and walkable to many sites. The room was spacious and nice and we even had a balcony with a nice view. The breakfast was great; you can't beat having cannoli at breakfast. We would definitely stay here again if in Palermo.
