I booked the BW Ai Cavalieri Hotel in Palermo for my husband and myself (both in our 60's)in June, 2006 through Active Hotels for 3 nights, September 20 through 23, 2006. We received confirmation for a double room in June by Active Hotels and also on July 11, 2006 directly from the Ai Cavalieri (at our request). When we arrived we were told they were booked for September 22, and had made reservations for us at another hotel. No regrets nor explanations were given and we were not treated very nicely even though the mistake was theirs and the reservation had been confirmed since June. They said they had e-mailed us in mid-September, but we were already traveling in Italy and did not receive the e-mail. I asked if they would pay for a taxi to transport us to the other hotel and they refused.
I realize that mistakes happen, but Ai Cavalieri treated us as if we were at fault. The staff was not apologetic, nor friendly. We will not recommend Ai Cavalieri to our friends.
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- Also Known As:
- Best Western Ai Cavalieri Hotel Palermo, Sicily
- Best Western Hotel Palermo
- Best Western Palermo
- Palermo Best Western