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“Brilliant”
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The Terrace
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The Terrace
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Very good
40 reviews
The Terrace
Living room
Lobby
The first bedroom 'Sommier'
The second bedroom 'Camera Tulipano'
Interior decoration
Entrance hall
Bedroom 'Sommier'
Bedroom 'Sommier'
Bedroom 'Camera Tulipano'
Kitchen
Kitchen
Living room
Interior decoration
Bathroom
View from the roof
Terrace
View from the balcony
The dining area
View of Via Maqueda from the terrace
View from the terrace
View from the balcony
The palace
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Palermo, Province of Palermo, Sicily

Reviews from our community

Very good - based on 40 reviews
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Reviews from our community

Date | Rating
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English first
Dutch first
English first
French first
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Any
English first
Passport5...
1 review
“Brilliant”
Reviewed February 27, 2017 for a stay in December 2016

It was my first time in Palermo and Massimo made it special. He picked me up at the airport and made sure I was well sorted. The apartment was absolutely lovely and conveniently located. It was the little touches that made it so special. Highly recommend staying here.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 1, 2017
Thank you! You've been a special guest.

Massimo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
David P
Level 6 Contributor
172 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“good location for visiting Centro Storico (if you can manage 97 steps)”
Reviewed July 3, 2016 for a stay in June 2016
1
person found this review helpful

First thing is that the steps were not a big problem for us as we only climbed up them once a day and Massimo helped with bags on arrival and departure. Location is very convenient (a few minutes walk) for the old town, although I'm not sure I would wander too far off the main road at night. Also only a few minutes walk to the train station (airport bus, train to Cefalu and bus to Monreale). The benefit of the stairs is that there is a very nice terrace which we made good use of to enjoy a bottle of wine and cold platter in the evening (no shade so too hot for us to eat breakfast out there). The shower is tiny but adequate and there is a noisy water pump outside which makes a very loud noise when any water is used by either flat on top floor (this was not a problem at night though). Massimo is a caring host who obviously loves Palermo and Sicily and did his best to ensure we made the most of our visit

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location and terrace
Liked least: stairs
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 4, 2016
Grazie David della tua bella recensione, sono felice di sapere di avere apprezzato la posizione dell'appartamento e la sua bella terrazza dove rilassarsi.
Sarei lieto un giorno riospitarvi...!
Saluti.
Massimo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seadog10
Palm Coast, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceeded expxtations”
Reviewed May 21, 2016 for a stay in May 2016
1
person found this review helpful

Massimo picked us up at airport and transported us to apartment. With his help we conquered 96 steps with luggage. Apartment is on top floor and a very nice apartment. Good value for cost. He was very thorough in orientation to Palermo and the apartment. Gave us a map and recommendations for sight seeing and restaurants. Location is great. I recommend taking the tourist bus ( get on - get off) to tour ciity and become oriented. Catch the bus at th train station which is approx. 4 blocks away. Train trip to Cefalu is a great one day trip. The only negative I can say is the flights of stairs. Being an older person, it was not something I looked coward to each day but it was doable. Great wi-fi. Everything need d for your stay is available in the apartment.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location. Quality of the apartment.
Liked least: Climbing the 96 steps
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 22, 2016
Grazie mille!
Tutto molto bello.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anthony L
1 review
“Excellent apartment, charming host”
Reviewed December 11, 2015 for a stay in November 2015

From the moment we arrived in Palermo to the time of our departure, Massimo was the perfect host - prompt, charming and always helpful. The apartment was well appointed, very comfortable and centrally located. Despite my artificial knees, the climb to the fourth floor presented no problems to us, especially since Massimo carried our luggage up and down almost single handedly. We highly recommend this apartment.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Service
Liked best: A pleasant, comfortable apartment
Liked least: No fault of the apartment, but because of the central location in the old part of the city it tended to be noisy at night - perhaps this added to the charm.
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 18, 2015
Grazie mille!
Siete stati ospiti meravigliosi e ho apprezzato il vostro grande interesse sulle bellezze architettoniche della mia citt�.
Vi riospiterei volentieri nuovamente e troverete sempre una buona bottiglia di Merlot, che tanto avete apprezzato. Un abbraccio!
Massimo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appendice...
Clay, New York
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location and style”
Reviewed October 20, 2015 for a stay in October 2015

This apartment is in a great location to walk to all of the main attractions and some great restaurants. The style was very pretty and the balcony is great for relaxing after a long day of walking. Massimo is a great host and very accommodating. Loved the apartment and loved Palermo.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 21, 2015
Grazie!
Sono felice della vostra bella esperienza nel mio appartamento e spero di rivedervi nuovamente.
Siete una bella coppia e sono stato lieto di ospitarvi.
A presto!
Massimo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicola B
Level 1 Contributor
2 reviews
“Wonderful stay”
Reviewed October 1, 2015 for a stay in September 2015

We loved our stay in Massimo's apartment. It was great for our family of four - spacious and very well equipped with spectacular views of Palermo (making the 5 flights of stairs worthwhile). It was well located - an easy walk to any of the major sights and just 5 minutes to the train to Cefalu or bus to Monreale. Massimo was a charming and generous host. A great place to stay.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 2, 2015
Thank you! I am happy with your beautiful stay in my apartment and I thank you for the hospitality and education . You will always be welcome in Palermo !
Massimo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eregan_10
florida
Level 4 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Big Disappointment”
Reviewed September 30, 2015 for a stay in September 2015
1
person found this review helpful

I chose this apartment because the photo was so charming and it appealed to me. After climbing 97 steps to reach this apartment which is actually in the attic, it is obvious that the photo was staged. Massimo claims to speak English but does not. We had one key for 5 of us which was a huge inconvenience. While there we tried to contact Massimo who was totally non responsive. When the door closed and locked us out Massimo became belligerent and had to be begged to come an open the door.

I do NOT recommend this apartment which in addition to all this is in a questionable area.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities
Liked best: The kitchen
Liked least: 97 stairs to climb to reach this attic
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 5, 2015
In many years of challenging and exciting, fortunately rewarded by excellent results and wide recognition, although some problems may occur normally in my work, very rarely happened to me to have serious problems of communication and understanding with my guests.
Unfortunately, the relationship with this customer, from the first contacts were very difficult because some of its demands that I could not possibly meet. Since then, his attitudes were very negative and prejudicial, so I expected her negative review.
I'd rather not reply to disprove claims because there are so many positive reviews of guests are happy and satisfied with their stay that they appreciated both the structure and my behavior, but I think that, given the seriousness of some of the statements, it is appropriate to clarify certain points.

1) The photos, as anyone can easily check, represent exactly the real constitution and the state of the apartment as it is and looks, and I don't understand how can the lady to say the opposite. 2) As can be seen from the photos and as correctly stated in the description published in the ad, the apartment is a penthouse located on the 4th floor of a recently refurbished historical building located in the central Via Maqueda, in one of the richest tourist attractions and service offerings of the city.
3) At the request of the guests are provided extra sets of keys, just ask them!
4) The lady has anticipated the departure of a few hours than an hour agreed with me without telling me and left the apartment by jumping the regular check-out. It 'was forced to contact me because he forgot a bag after closing and left his keys provided inside the apartment, forcing me to intervene with other keys not provided on time.

I am truly sorry for these misunderstandings and respect all the rewiews, even the most critical and negative, because if valid and well motivated can help to perfect myself professionally and improve my offer, but in this case, I believe sincerely that the reviews expressed by this guest are resentful and not objective.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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