Though my husband has already left his review on this B&B, I feel that he was overly generous in assigning a three rating. I believe if you pay for two nights in a location yet feel compelled to check out the next morning and pay to stay anywhere else, this rates as a terrible location. This is just what we did.
Based on reviews we believed the owner/caretaker would be present and available to assist us in navigating Palermo on our first visit. I speak basic conversational Italian, and not very well, so that assistance was a key factor in our booking. When we arrived we were greeted at the door by a woman who cleaned and maintained the property. She spoke not one word of English and I had trouble understanding her ... not a great way to start the trip, but not the fault of the B&B. However, everything that occurred later could have been avoided had the owner been responsive to our attempts to remedy the following:
The locks on the doors stuck. We had great difficulty going in and out of the apartments. Yes, I said apartments. We were traveling as a family of six ... they assigned us in two separate apartments that could only be accessed by going outside one door, walking through a courtyard, and going inside the other. This could have been avoided if we were given access to connecting common areas, but found ourselves locked out after the woman who greeted us left for the day. We didn't know we would be locked out until she was gone. She walked us through these common areas as she showed us around the B&B and to our rooms.
The 4-person apartment is really a fold out couch and two beds divided by a sliding partition. The kitchen is stocked with absolutely nothing. We could not even boil water. The utensils were locked in the main kitchen and we were left with a note saying the kitchen in the apartment was not available to us because we had not requested it. Really?
The air conditioning in both units did not work. The heat was unbearable.
The "breakfast" in B&B is a joke. They gave us vouchers for the cafe across the street. The coupons didn't even cover the cost of a cappuccino and breakfast pastry.
And worst of all ... regardless of multiple attempts to contact the owner by email to resolve any of these issues (actually we would have been happy to just have a fan in the rooms, truth be told), we never received a response. Once we realized we were not going to get a response from our owner/caretaker, we made the decision to leave the next morning. We left to the sound of the woman who had greeted us the day before, yelling and screaming at us in Italian. I understood just enough to know that we were being scolded. In my worst Italian I assured her that the keys and the cash were inside the apartment. She slammed the door in our faces and that was the last impression we got of Ai Cartari B&B.
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- Also Known As:
- Ai Cartari B&B Palermo, Sicily