My recent two night stay at the end of a tour was just "OK". I've given up on the Hilton name in Europe as the quality varies so much depending on the property. The hotel is in an historic refurbished palazzo at the border between the commercial and residental area of Palermo. The Av Libertad runs past the hotel with various upscale shops, and a supermarket about 3-4 short blocks away. I was surprised that there were few restaurants in the area. The rooms vary in size and quality, since they were created out of this old building. My single room was fairly compact. It was clean with a good variety of English stations on the TV and a fridge that worked so-so. The bathroom was tight, and wins the award for the dimmest bathroom lighting in all of Italy: a candle would have doubled the lumens in there. I shaved by memory. My room overlooked a courtyard so it was quiet and the A/C worked great. Some of the others on the tour were very upset with nonworking A/C and hot water, which is fairly outrageous in July for a four star property. The carpeting in all the public areas, including stairs and hallways was filthy. The breakfast service was dysfunctional. Food and coffee ran out and there was no one to replace it. There were not enough tables for all the guests. No salt and pepper for the eggs. There was free WiFi in the small lobby. The staff was friendly. I would not return to this property again---Palermo must have a better four star hotel!
- Official Description (provided by the hotel):
- The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more less
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- Also Known As:
- Excelsior Hilton Palermo Hotel Palermo
- Hilton Palermo
- Mercure Palermo Excelsior City Sicily