We'd already stayed in Palermo before [the Garibaldi which was WAY better value for money] but we were going to the Opera and it is 50m across the road hence we took this place. It is HUGELY over-priced. It is at very best a 2-3 star. The big stairs up from the street are not great with two big suitcases - the porter was at lunch - and you can't leave them on the street! Staff were initially very friendly.
When we got into our room, which was ok size-wise but very basic, poorly lit and very very badly in need of a major overhaul, it had obviously not been vacuumed as there were peanuts and dust on the carpet [which was about 250 years old anyway]. When we politely mentioned this at reception on the way out sight seeing, and asked [nicely] if they could the vacuum the place when we went out that afternoon, the atmosphere changed into sullen coldness.
[We actually found this at all Italian hotels though - friendly service until you give ANY negative feedback then the cold shutters come down.]
Breakfast was the most 'Italian' and basic in 10 hotels we stayed at on our visit. I fully accept that Italians may eat 20 creamy gooey jammy cakes for breakfast but no other nationality in the entire planet does.... so at least SOME recognition that tourists may want some 'Continental' too.... bread or cheese or ham or fruit etc?... would have been nice. Every other hotel we stayed at, very cheap to very expensive, did so. Good coffee though and good service [as we had no complaints!].
As always a pc that [mostly] worked but no printer so you have to send boarding passes by email to the reception desk 2 metres away!? Again though, we've never found an Italian hotel that has a printer for guests. And you have to pay 5 euros if you want anything on your telly apart from Rai 1 2 3 and 4. Never had to do that before.
We've stayed in worse but not much and we'd never stay here again for the money. Only the great location even begins to justifies the price.
- Official Description (provided by the hotel):
- Room with Teatro Massimo view! ...Located in the heart of the historical center a few minutes from all monumental and artistical attractions of Palermo, Massimo Plaza is a boutique hotel de charme, where each detail is designed to give comfort and make your stay enjoyable. The access of the hotel is a precious stairway, made of marble "Red Ammonite", with obvious Ammonite fossils typical of buildings erected at the end of the seventeenth century in Palermo. The rooms are all provided with air conditioning, SKY TV LED, free wi-fi, minibar and safe. The warm colors and the the impeccable finishes create an atmosphere that pampers the customer to whom is reserved a personalized welcome. The superior rooms have a balcony overlooking the theatre. Breakfast is customized and it is served in the room. Fresh food for celiacs and for other food intolerances. All the staff of Massimo Plaza, friendly and professional, is at your disposal 24 hours on 24. ... more less
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- Also Known As:
- Massimo Plaza Palermo
- Hotel Massimo Plaza
- Massimo Plaza Hotel Palermo, Sicily