We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Grand Hotel, not so grand room”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Grand Hotel Villa Igiea - MGallery by Sofitel
Ranked #2 of 98 Hotels in Palermo
Certificate of Excellence
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Grand Hotel, not so grand room”
Reviewed December 24, 2013

A beautiful and elegant hotel with impeccable service, overlooking the bay with gorgeous gardens and a lovely pool- who could ask for anything more? Me. The room was dreary, stains on the ceiling, lamps that were bent, and with only one window on the street where traffic seemed to be heading directly into our bed. It did quiet down after 2:00 AM. Breakfast was sumptuous- I have never seen such a rich and delicious display, but the food at the restaurant for lunch and dinner was decidedly mediocre. Well, I guess you can't have everything. I'd go back but only if I could upgrade the room.

Room Tip: Ask for a room facing the water on an upper floor.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank cdkwdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 21, 2014
Dear guest
First of all I thank you for your comments on trip advisor and for choosing the grand Hotel Villa Igiea.
I really appreciated your words on the style and atmosphere of the villa. in spite of this I am very sorry for the problem with your room that has caused you discomfort during your stay.
In this period of low occupancy we are doing renovation work.
I hope to have you as a guest soon again and give you my personal welcome.
When you decide to return to Palermo please let me know because I would like to take care of your stay.
best regards

Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,471 reviews from our community

Traveler rating
    754
    424
    165
    78
    50
See reviews for
277
760
42
123
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Valletta, Malta
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 23, 2013

We often travel by car through Palermo and invariably stay at the Villa Igiea. It is an old patrician palace converted to a modern hotel with an idyllic terrace restaurant overlooking the large garden, a yacht marina and the open sea and the mountains across the bay. Recently refurbished rooms are excellent, as is food in the restaurant and overall service. There is a lot to see in busy Palermo and we love to return to a super dinner in the lovely restaurant after a day's shopping and sightseeing.

Room Tip: Try to get a Sea-view room in main building
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank walter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 21, 2014
Dear Guest ,
Thank you for having reviewed the Grand Hotel Villa Igiea.
I really appreciated your words on the style and atmosphere of the villa.
We are very proud of the work we are doing and to be part of this wonderful hotel.
I and my staff we thank you and we look forward to welcoming you to Palermo soon.

Best regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed December 23, 2013

Hotel with old world charm befitting royalty. The hotel is beautifully situated on the coast to the west of the harbour. The outoor restaurant is as good as it gets, overlooking the pleasure boat harbour.
Rooms are nice and spacious though a little bit worn, but with a feeling of "good old days".
Palermo is not the most exciting city in Italy, but should we come back we would definitely stay at Villa Igiea again.

Room Tip: Make sure to face the sea or garden
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank sdahlp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 21, 2014
Dear Guest,
I thank you for having reviewed the grand hotel villa igiea.
I really appreciated your words on the style and atmosphere of the villa.
We were very proud of the work we are doing and to be part of this wonderful hotel.
I am sorry that you have not enjoyed Palermo and its many historical and cultural sites.
I hope you can return to Sicily. Our guest relations and concierge would be happy to make you discover the beauties of Palermo .
I would be honored to give you my personal welcome back in Sicily and take care of your stay at Grand Hotel Villa Igiea.
I and my staff we thank you and we look forward to welcoming you to Palermo.

Best regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 23, 2013

The Hotel Igieia is a touch of grandness from centuries of yore. One can harken back to the times of the turn of the last century to the early 1900's and have a sense of what it was like to be a pampered guest in this fine hotel. The staff was forever solicitous and friendly. Breakfast buffet was first rate and special requests were tended to be cheerfulness. The grounds are beautiful and the facilities are first class. We had a very comfortable room.
While a bit off the beaten path from Centro Storico, the shuttles ease the burden and taxis are always available. I suggest you make sure what the fare is expected to be before you get in as sometimes the rates can be quite, shall we say, variable.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank HoustonianYankee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 21, 2014
Dear Guest,
I thank you for having reviewed the Grand Hotel Villa Igiea.
I really appreciated your words on the style and atmosphere of the villa.I am glad to know that you have enjoyed your time with us.
I and my staff we thank you again, and we look forward to welcoming you to Palermo.
Best regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roende, Denmark
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 23, 2013

We stayed for two nights in this great hotel.... and everything was perfect.
Our room was towards the hill int this is not optimal - but everything else was optimal in this charming hotel with a very good location.
The breakfast was fantastic - and the staff very kind and helpfull.
We also loved the garden and the pool area.
So if we go back to Palermo, we definately will stay in Villa Igiea agaín.
Knud Riis Johansen

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Knud Riis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 21, 2014
Dear Guest ,
Thank you for having reviewed the Grand Hotel Villa Igiea.
When, this morning, I read your comments to my entire team, we were very proud of the work we are doing and to be part of this wonderful hotel.
I and my staff we thank you and we look forward to welcoming you to Palermo.
Best regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 10, 2013

A splendid hotel with beautiful view overlooking the harbor, probably one of the nicest hotel in Palermo. However, be careful and read the conditions when you register your device with Wi-Fi, otherwise, it is possible that you will be charged 9€/per day for each device you connect to Wi-Fi in the room. I don't understand why they don't provide free wifi access in such a high standard hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jessica_ZZ69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 22, 2014
Dear Guest,
I thank you for having reviewed the Grand hotel Villa Igiea.
Your review enables us to improve our services .
I and my staff we thank you and we look forward to welcoming you to Palermo again.
Best regards

Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire
Level 5 Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 18, 2013

I had booked this hotel a long time ago, before travelling I looked at reviews, on reading reviews I very nearly cancelled the booking. There were four of travelling together and I had not mentioned the reviews I had read. So on arrival I felt quite anxious, some of the reviews gave the impression that the staff were rude and unfriendly, I think they must have been at a different hotel. Every member of staff that we spoke to over the 4 days we were there were friendly and helpful. Nothing was too much trouble for them. The hotel itself is just lovely. The restaurant was great and served some really good food. The hotel is in such a lovely location and it is quite nice that it is away from the town. I would definitely return to this hotel.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adelaide23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 22, 2014
Dear Guest ,
Thank you for having reviewed the Grand Hotel Villa Igiea.
When I read your comments to my entire team, we were very proud of the work we are doing and to be part of this wonderful hotel.
I and my staff we thank you and we look forward to welcoming you to Palermo.

Best regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Palermo
Tribunali
Grand Hotel Piazza Borsa
Eurostars Centrale Palace
#18 of 98 in Palermo
984 reviews
Alma Hotel
#1 of 98 in Palermo
442 reviews
Show Prices
Show Prices
Show Prices
Hotel Bel 3
#20 of 98 in Palermo
756 reviews
Atahotel Capotaormina
#13 of 87 in Taormina
1,144 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Villa Igiea - MGallery by Sofitel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Property: Grand Hotel Villa Igiea - MGallery by Sofitel
Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, ACCOR, Orbitz, TravelUp, TripOnline SA, Cancelon, Hotwire, Agoda, HotelQuickly, getaroom.com and Evoline ltd so you can book your Grand Hotel Villa Igiea - MGallery by Sofitel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing