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“Peaceful in Palermo” 4 of 5 stars
Review of Grand Hotel Villa Igiea - MGallery by Sofitel

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Grand Hotel Villa Igiea - MGallery by Sofitel
Ranked #2 of 101 Hotels in Palermo
Certificate of Excellence
New Vernon, New Jersey
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Peaceful in Palermo”
4 of 5 stars Reviewed October 16, 2013

The Grand Hotel Villa Igea is truly a grand older style hotel. High ceilings, elegant touches, and a beautiful, inviting cocktail lounge are the high points. The location is in a quiet area but not to far from the main sites in the city center. We stayed in a Tower Suite which was lovely, great view from the terrace, and comfortable King Bed. But dinner in the hotel was just average. The staff could be friendlier, especially after traveling in other parts of Sicily where the staff was always friendly and accommodating. We appreciated the free shuttle to the city center but it did not run that frequently.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, October 21, 2013
Dear Madam,


Thank you very much for taking the time to write your review. We are very happy that you appreciated the style of our hotel and that the tower suite has fully met your expectations.

Regarding our staff, we were sorry to hear that did not make you a good impression. It is usually polite and friendly with our guests. Rest assured that i will personally investigate the matter.
We hope to have the opportunity of having you stay with us once again.

Best regards,
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,098 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (168)
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New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 13, 2013

We had just come from an abysmal experience at a hotel elsewhere in the city and the moment we arrived, we kicked ourselves for having considered spending time anywhere else. Grand, beautiful, historic, comfortable and the service was sublime. To be honest... we didn't leave the hotel once for the few days we were there because the food was delicious (yes, pricey), the pool was lovely and the views at sunset were breathtaking.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cursedandblessed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, October 16, 2013
Dear Sir/Madam,

First of all thank you very much for taking the time to write such a positive review of The Grand Hotel Villa Igiea. We are glad to see that you remark our hotel, the service offer and the location around. We were also pleased to hear that you appreciated our restaurant service and we hope to have the opportunity to welcome you once again during your next visit in Palermo.

Best regards,

Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, Ca
Level Contributor
256 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed October 10, 2013

This hotel is like the ones we read of in novels, where the aristocracy came for the winter season in years past. Photos of past visitors- the King of Siam, King Edward VIII, Juan Carlos of Spain-line the halls. Large rooms & baths, the most comfortable beds we have had in Italy, a wonderful breakfast buffet on the terrace facing the ocean make up for the few spots that need repair.
The staff was very helpful. We were not overwhelmed by the dinner food but the appetizers and drinks on the patio bar, complete with pianist playing the "old songs" were great. Lots of little "goodies" came with each drink ordered and after our 4 course Italian lunch satisfied me in place of dinner. Would stay here again.
Internet in lobby & bar free-ask for password at desk. In room it cost 9Euro per day. A five star hotel should have free wi fi!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank birder-snorkeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, October 16, 2013
Dear Sir/Madam,

We at the Grand Hotel Villa Igiea say thank you for your generous comments and we hope to have the pleasure of seeing you again at our hotel.

Best regards,

Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

Stayed for seven nights and glad we were not put off by some of the reviews on this site.
Old hotel with old style charm and decor the staff were excellent the provided minibus to the beach and Palermo was really useful(and free). Yes the drinks were expensive but when you
take into the account the great breakfast (to 11.00) the views from the terrace and the free mini bus (to and from hotel) I think my end of stay bill was fair. The staff always seemed to be cleaning and I would recomend the Hotel as worth it.
Palermo is not a bad city if you prefer the roughness and character of southern Italy (like Naples) to the pretensioness ofTuscany
In all will be back to see more of Scilly.

Thanks

Mark

Room Tip: The hotel being as it is the sea front would have a high premium we had a standard room which we fo...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mark s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, October 16, 2013
Dear Sir,

Thank you very much for your kinds words about our hotel.

We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.

We hope to welcome you back again as soon as possible.

Best regards,
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 5, 2013

We stayed at the Villa Igiea in September for five nights. When we arrived weary and tired from our journey from Los Angeles, the concierge Serena, told us that everything would be taken care of. Everyone was so gracious and helpful. The rooms were large and elegant. The breakfast buffet on the terrace was delicious as well as the Sicilian dinner specialities with gorgeous views of the garden and the marina. We took advantage of the shuttle which we took into Palermo.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Giudita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, October 7, 2013
Dear Sir/Madam,

we received your comments and we thank you very much for the time dedicated to write your impressions about your experience at our hotel.
we are very happy that you enjoyed our restaurant service and we thank you for your kind words about our staff.

We look forward to having the pleasure of seeing you once again at the Grand Hotel Villa Igiea.

Best regards,
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 1, 2013 via mobile

Lovely hotel. The room is big and clean. Located on the beach with a lovely pool but far from the city (not necessarily a bad thing). The restaurant overlooks the sea and serves excellent food. Perfect place to relax, enjoy the beach and be pampered.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DrorLevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, October 4, 2013
Dear Sir / Madam,

Just a big thank You for Your comment about your recent stay at the Grand Hotel Villa Igiea. We hope to see You soon once again in our hotel.


Best Regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

A well-appointed room with all amenities was the least of it. We really enjoyed the restaurant and dined twice on the terrace overlooking the beautiful garden, the Igiea marina and the Mediterranean. The restaurant's Sicilian specialties and Sicilian wines are strongly recommended. A pool above the sea with great views and a pool-side bar and grill is also available for relaxation. Additionally free, protected parking and a good shuttle-service by bus to downtown Palermo should also be mentioned.

Room Tip: Rooms facing the sea and with balcony are the best choice if you are willing to pay the cost. The o...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jens Bo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, September 30, 2013
Dear Sir / Madam,


Thank you very much for your generous words about the Grand Hotel Villa Igiea.

We are pleased to hear that you enjoyed our restaurant service and that you spent pleasant moments in the pool-side bar.

We look forward to have the pleasure of seeing you once again at our hotel.

Best regards,

Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Property: Grand Hotel Villa Igiea - MGallery by Sofitel
Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 
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Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily

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