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“Inforgatable stay”

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Grand Hotel Villa Igiea - MGallery by Sofitel
Ranked #2 of 101 Hotels in Palermo
Certificate of Excellence
valencia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Inforgatable stay”
Reviewed August 27, 2013

I went to Hotel Villa Igea as per our friends' recommendation. We were beginning our trip through Sicily with Palermo as first stay. Our stay in Villa Igea was simply fabulous. The staft, our suite, the food, the different salons and the restaurant made this experience unforgetable. We will stay at this hotel on our next trip to Sicily and we have recommended it to all our friends. Fredy and Cristina Roversi.Venezuela

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank guataparo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, September 5, 2013
Dear Sir / Madam,

We are very glad to hear that the stay at the Grand Hotel Villa Igiea was to your satisfaction. Thank you very much for your positive comments.

We looking forward to welcoming you once again for your next trip to Sicily.

Best regards,
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,405 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 27, 2013

Old hotel with old dirty rooms, broken showers, old furniture really terrible and I can't understand how it can be so expensive like a 5 star hotel!!!!! The only nice at this hotel is sea side, the rest I would say its maximum a no star village motel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Global1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 22, 2014
Dear Guest,
first of all thank You for Your comments.We at Grand Hotel Villa Igiea are truly sorry that You were not satisfied with our hotel during your last stay.
Our main focus is to ensure our guests complete satisfaction. We, therefore, will take Your comments very seriously and ask You to accept our most profound apologies. We do hope that, perhaps, we will have the pleasure of having You stay with us once again.
Thank you, again.

Best Regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 27, 2013

Probably the best hotel in Palermo and the only one right on the sea! A lot of early century charm as well... plus everything you expect from an up to date palace. This was my second stay and I will without doubt be coming back again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ghibli1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 22, 2014
Dear Guest,
Thank you so much for your wonderful review of the Grand Hotel Villa Igiea.
Nothing gives us more pleasure than seeing that our guests are satisfied of their stay at our hotel.
Looking forward to welcoming you soon again.
Best regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

Very nice hotel; it was very nice to be just outside of Palermo, as the city is a rather dusty and dirty one, without being too far away from all the attractions of the beautiful city. Great service! Wonderful pool with incredible view.

Room Tip: I would definitely suggest the purchase of a room with a sea view.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Doesn't M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, August 23, 2013
Dear Sir/Madam,
we are very pleased that you have chosen the Grand Hotel Villa Igiea for your recent stay in Palermo and that you spent pleasant moments in our property. Thank You very much for Your positive feedback.
We hope to have the pleasure to welcoming You once again in our Hotel.

Best Regards,
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 18, 2013

If you are looking for understated luxury and outstanding service in every aspect, this beautiful 5 star hotel may be the choice for you.
From the gardeners through to management all they want to do is please you, nothing is too much trouble. The rooms are wonderful (I would definitely recommend a sea view room), the grounds are kept to perfection and the views from the terraces are amazing. Nothing whatsoever to obstruct your views of the beautiful turquoise sea.
Vicente who was in charge of the pool and surrounding area was an absolute star. As soon as he sees you entering the poolside area he is there with your towels waiting to lay them on your choice of sun loungers. (The hardest worker I have ever come across whilst holidaying abroad).
We enjoyed excellent buffet style breakfasts with a wide range of everything you could possibly wish for. We also had dinner in restaurant in the evening, the surroundings are beautiful as is the food and excellent choice of dishes offered.Whilst the food is not cheap it is certainly in line with other four and five star hotels we have stayed in across Italy.
The hotel is located on the outskirts of Palermo but it provides residents with a free mini bus service to take and pick you up if you want to go into the town centre. We were advised to book our journey in advance to avoid any disappointment. We never encountered any problems for the times we selected. The bus terminates in the new town.There you will find a beautiful tree lined boulevard with fabulous shops, many of them designer ones. If you want to visit the old town and see the historical sites the number 101 bus (a minutes walk from the drop off point) will take you there.
Thank-you to all staff and management for making our holiday such a memorable one. I wish we had stayed longer but had to leave to travel to our next destination.

Room Tip: My choice would be a sea view room.
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank JoAYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, August 19, 2013
Dear Sir / Madam ,

we would like to offer You our most sincere thanks about the kind words You spent on your recent stay in our Hotel. We are very pleased that you found our location to your satisfaction, as well as the friendly and helpful staff. Our main goal is to assure the best service, hospitality and comfort for our guests, therefore it's a pleasure for us to hear that You appreciated our services and your experience in our hotel has fully meet Your expectations.

We hope to have the pleasure to welcoming You once again in our Hotel.

Best Regards,
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 18, 2013

The service and breakfast was fantastic. Everyone was extremely friendly and helpful. The views for breakfast were great as well. The facilities need renovations!!! Its sad because the building itself is beautiful it just needs some TLC . The location of the hotel is outside the city. If you want to go into the city you need to drive about 10-15 minutes or take their shuttle service. We found driving and parking in Palermo a bit chaotic. The shuttle service runs only a few times a day and was booked almost every time we tried to book it (even when booking the day before). The one time it wasn't booked it was very nice and convenient (private car for 8 passengers). I travel quite a bit in Europe and overall, I am not sure I would recommend this hotel.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Loralie1806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, August 19, 2013
Dear Sir / Madam,
first of all thank You very much for the time You spent to write Your comment. Our main goal is to satisfy the needs and expectations of our guests, so we will surely take your suggestion in a way to improve the quality of our service.
We hope to see You again in our hotel to have the possibility to show You our improvements.

Best Regards,
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
484 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 717 helpful votes
Reviewed August 17, 2013

This place is just so perfectly located, it has fab facilities, excellent service, gardens, breakfast, the list goes on... Room is lovely, aircon quiet, and one can open the window. The view from ours was a mix of sublime and the ridiculous, on the one side gardens and glimpse of the sea, on the other rubbish dump with bags, truly horrid, I appreciate it is probably someone else's private property, but surely at this level of hotel, they could come to an arrangement so it does not present the view it does to its guests. That's the only reason for 4 out of 5 instead of full marks.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank l-globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VitoGiglio, Direttore at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, January 22, 2014
Dear Guest
Thank you so much for your kind words regarding your stay at our Hotel.
Your review enables us to improve our services .
I and my staff we thank you and we look forward to welcoming you to Palermo again.

Best regards
Vito Giglio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Property: Grand Hotel Villa Igiea - MGallery by Sofitel
Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 
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Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily

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