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“Excellent hotel” 4 of 5 stars
Review of Eurostars Centrale Palace

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Eurostars Centrale Palace
Ranked #19 of 101 Hotels in Palermo
Glen Burnie, Maryland
Level Contributor
195 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Excellent hotel”
4 of 5 stars Reviewed November 2, 2013

I found this hotel to be an excellent choice. The location is center city. The room was on the 4th floor, so there was no noise from the street. The room was very clean. It was a little on the small side, but not suprising for Europe. The hotel had an excellent staff. I had a minor problem with a leaky toilet, and it was repaired almost immediately. Breakfast was delicious!

A member of our party had a room on the 1st floor, and requested a move to a higher floor because of considerable street noise.

I would stay here any time.

Room Tip: Ask for an upper floor to avoid street noise.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rwellstoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
Sun City West, Arizona
Level Contributor
865 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
4 of 5 stars Reviewed November 1, 2013

This was a palace - not built as a hotel, so the rooms are inconsistent. Some very small; some quite large. All are clean and well taken care of. Breakfast buffet was fabulous. The location really makes it. You can walk everywhere. You don't need a car.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Soulefulltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haddenham, United Kingdom
Level Contributor
234 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed October 25, 2013

This was our first hotel stop after arriving in Sicily and collecting our hire car. The journey to the hotel from Palermo airport was easy, BUT be sure to obtain specific directions for finding the hotel car park. There are no signs and it is well hidden down a tiny side street (lethal for wing mirrors) with an anonymous brown door serving as an entry. The hotel was built in the days when ante-rooms were very popular, and today they serve no purpose whatsoever apart from adding to the journey time from the bar to restaurant and to your bedroom. It is very well maintained and staffed by friendly, helpful people. Wonderful breakfast and the roof restaurant is very pleasant. Appalling access to the internet let it down.

Room Tip: You really don't want to be overlooking the main street.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 21, 2013

We loved our stay here. This hotel is set in a palace rehab with a beautiful lobby and a restaurant and bar on the roof. The views are none to speak of, but the atmosphere was very charming and relaxing up there. The last night on our stay a school was offering free massages :0 The service on the roof at the bar could not be any slower, other than this and no breakfast included, our stay was lovely. There was fruit offered in our room and always water in the lobby - small but nice gestures. It would have been nice if the maid did not empty my wife's suitcase, but I'm sure her intentions were kind. The location was good, but I'm certain there are better areas - we always walked north. Nice and quiet. Great value for this price.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 stars Reviewed October 19, 2013

Reception staff seem so totally uninterested in their work. I was even checked-out by a mature man who was chatting to someone on the 'phone at the very same time. Not even a “Thank you and Goodbye” was uttered!

Much of the ground floor common area furniture is totally worn out

Nothing atmospheric about the 4th floor room I stayed in except that it desperately needs a renovation. In the meantime, it could do with a very deep clean and some minor repairs. Additionally, a total of three light bulbs were blown and had not been replaced. Additionally, the balcony floor was so dirty that I chose not to step out on it. Finally, the quality of many of the available TV channels was not acceptable and the free wi-fi connection only functioned during the very early morning hours (before 7am)

The room key ring's fabric toggle was very worn and dirty and therefore did not appear very hygienic.

Shower room's wall and floor tiles are badly cracked/chipped, wash-hand basin taps bear a huge accumulation of limescale, cramped shower enclosure, broken toilet seat, etc.

Breakfast room is atmospheric but breakfast, while it is varied, does not offer quality products. Croissants and cake were particularly foul. Many food presentation display cases are broken resulting in inadequate protection from the many flies. Employees clearing tables very casual and extremely noisy

Room Tip: Apart from it's location, this hotel is not recommendable
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank WorldTravelerParisFr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens, New York, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 15, 2013

Walking into this hotel was like walking into a private Palace.
From the moment we entered we were greeted and warmly welcomed.
Our room was great! The front desk staff was extremly helpfu. Hotel has a Rooftop Bar and restaurant. The food and service was excellent and the outdoor view magnificent. Location was perfect right in the center of town.
We loved our stay.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Rosemary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed October 15, 2013

my wife and I were booked by our agent into this hotel for 2 days in October 2013.
Our reception on arrival was unenthusiastic & slow and the hotel service level remained slow and unenthusiastic for our whole stay.
We had booked a room with a walk in shower and no steps.
The receptionist had an argument with us as he was sure there were no steps to get to the room he allocated as he did not know the layout of his hotel. He was wrong and treated us like idiots.
We were shown to a new room but the disabled bathroom was locked.
The whole hotel worked on slow time and the staff had little concern for their guests.
The porters tried to compensate for the receptionists but overall the experience was an object lesson on how not to run a hotel.
No client feedback form was provided and we were never asked if we were having a good stay.
This is not a four star hotel, it is shabby and needs a new manager or owner.
Our agent has been informed.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank AlbionLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Centrale Palace

Property: Eurostars Centrale Palace
Address: Via Vittorio Emanuele 327, 90134, Palermo, Sicily, Italy (Formerly Centrale Palace Hotel)
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Eurostars Centrale Palace 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Centrale Palace Palermo
Hotel Centrale Palace
Eurostars Centrale Palace Palermo, Sicily

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