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“Grand Hotel et des Palmes, Palermo”

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Grand Hotel et Des Palmes
Ranked #22 of 101 Hotels in Palermo
Derby, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Grand Hotel et des Palmes, Palermo”
4 of 5 bubbles Reviewed August 22, 2013

Just got back from a week at this hotel. Well, we liked it! The location couldn't have been bettered. The staff were very helpful, and the faded charm of this old lady was delightful. OK so the corridor carpets could have been nicer but we didn't spend all day walking the corridors! The room was clean, and cleaned every day. Lots of good restaurants within easy walking distance. Also the concierge who was most helpful, arranged a day for us to go to Mondello and use a sister hotels' facilities and beach with transfers in the hotel bus. We also spent a very long day travelling to Mt. Etna, which was booked through the hotel. It was very tiring but worth it.

Room Tip: The courtyard rooms don't have a very nice view.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Betty621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this review, August 23, 2013
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
We thank you, also, for having chosen Grand hotel et des Palmes for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.

We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Yours faithfully
Giovanni Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,301 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (107)
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English first
Mumbai, Maharashtra, India
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 13, 2013

We stayed 2 nights at this property. The place itself feels like its glory days are behind it, but that in a way adds to the charm. IT feels like stepping into a time capsule, and in many ways summarises the charm of Palermo.
The service when we were checking was incredibly slow, but we quickly realised that that was the norm for Palermo during the "siesta" hours of 1.30 - 4.30...
Apart from that, the staff was helpful, nice, and friendly.
Location is fabulous.

Stayed August 2013, traveled as a couple
Helpful?
Thank Rohan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this review, August 26, 2013
Dear Sir/Madame, thank you for your comments.
I hope to meet you in the future in Grand Hotel et Des Palmes.
Yours faithfully
Giovanni Sapienza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 7, 2013

Oh dear... I’m sure back in its heyday it was a grand hotel with fantastic service but it is now like some poor old tired dog scavenging on the street... The hotel itself is very tired and dated, masking tape holding together some of the walls in the room corridors... sound of running water constantly in our bedroom from pipes somewhere in the building (sounded like on our heads...)

Staff are surly, when asked for a local trattoria we were barked a name and pointed in a direction but no map, no directions, no road name etc... poor. Breakfast was in a fantastic room but lots of people laying up empty tables and no-one actually serving, you literally had to go and speak to them to get a cup of coffee... Then to top it all off, we asked for them to bring our car when we were checking out and was still waiting for it an hour later. No explanation and when we spoke to them about it they were very dismissive, no apologies and actually argued with us! Never again... living off a very old reputation....

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happyholidayhippo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 4, 2013

Stayed here for a week and enjoyed the stay. Had a room with its own roof top terrace. Very nice! Friendly and helpful staff. Nice rooms and bathrooms, but in order to get hot water to the shower you had to run the tap at least 5-10 minutes (wasteful!) - other than that everything was great. Rooms were cleaned properly. Breakfast was nice, but sometimes the staff couldn't manage keeping up with demand for clean tables/new guests.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phdeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgend, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 30, 2013

Stayed here begining of July and throughly enjoyed. Staff are friendly and the breakfast was lovely. Strong coffee and pain au cholocat! Location is excellent. It provides and excellent base to explore the exciting city of Palermo. Would stay here again!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mari1649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this review, October 30, 2013
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and to offer a good service to our guests.
Moreover, we thank you, me and my staff for having chosen our historical hotel for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.

We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
G. Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed July 25, 2013

City centre hotel which claims 4* - well positioned to explore the city
The decoration was extremely tired - paint flaking in bathroom, carpets stained.
We were on a 7 night break - bed and breakfast only
The breakfast (buffet style) varied from ok to appalling - often bufffet plates not refreshed; scrambled eggs (which tasted powder!) had a cold crust on the surface; juices watery and more like squash etc. Some days short of staff and tabes not cleared for later guests.
Staff good (tried hard), room serviced very well - clean linen every day
Dont have wifi in the room - cost 63 euro for the week (free in reception) - satelite tv but only news channels in english
Mini bar in room really expensive so not used
free shuttle bus to a 'local beach' - ok but often took an hour as the bus waited at other hotels on its route.
2 days would have been good - a week was 5 days to long!!

Room Tip: we were at back of hotel so did not suffer noise from a very busy road at the front
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank davidbrown21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this review, July 29, 2013
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
We thank you for having chosen Grand Hotel et des Palmes for your recent stay in Palermo.

In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 22, 2013 via mobile

Friendly staff, helpful, great location
Rooms and breakfast are good location is perfect only complaint is that the carpets need some serious updating
The rates are really good for what you got the bathrooms are updated

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ceidnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel et Des Palmes

Property: Grand Hotel et Des Palmes
Address: Via Roma 398, 90139, Palermo, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Palermo
#18 Luxury Hotel in Palermo
#21 Romantic Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel et Des Palmes 4*
Number of rooms: 177
Official Description (provided by the hotel):
LOCATED IN THE HISTORICAL CENTRE OF PALERMO, SICILYFounded in 1874 and renovated in 1907 by one of the great masters of the Art Nouveau Style, Ernesto Basile, the exquisite Grand Hotel Et Des Palmes hotel exudes historical charm. Grand decor of marble floors and antiques combine nicely with very latest technology to make your stay a memorable one. The recently restored restaurant, bar and banquet room can host all your personal and professional events in great style turning them into unforgettable moments. ... more   less 
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Also Known As:
Grand Hotel Palermo
Grand Hotel Et Des Palmes Palermo, Sicily

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