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44 - 49 of 926 reviews
Reviewed April 30, 2019 via mobile

I had booked a mid-level hotel and this turned out to be much grander than I had imagined. Great staff, wonderful lobby, comfortable room. The breakfast is quite nice and varied.

The hotel has a look of grandeur and plushness. It is close to all the sights and to the train station. I would stay here again.

Date of stay: April 2019
Trip type: Traveled solo
1  Thank fauziat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
piazzaborsa, Direttore at Grand Hotel Piazza Borsa, responded to this reviewResponded July 3, 2020

Dear Guest,
we are very pleased to have surprised you. It is easy to be surprised when you get to know the Grand Hotel Piazza Borsa for first time, unique for its history and charm. Thanks also for appreciating our services.
We wish see you again.
The General Manager
Giovanni Pizzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019

This hotel was booked by our "luxury" tour operator, so we did not choose it ourselves. I agree with the poor reviews, especially about the front desk staff rudeness and poor quality food. There is just no excuse for this in Italy in 2019. Although the building is convenient and the lobby attractive, it is downhill once you check in. Our small group of ladies stayed 3 nights - each with single rooms. We were polite and flexible. But we deserved better interaction from the front desk when we asked a simple question in English- like how to get an outside line to call our airline on a toll free number! (Desk would not help connect us to an outside line even though there was a lobby phone nearby, and our room phones would not connect.) Hotel NEEDS a good concierge who speaks English!! Our dinner in the hotel was completely inedible. Avoid at all costs. Wish they could provide some fresh fruit at breakfast- could be found only steps away at the local market. Thankfully we found some lovely restaurants nearby, who were very gracious: Like GUSTO (wonderful) and BUATTA (lunch and dinner.) Room was adequate, at best.

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Susan H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2019 via mobile

The hotel is in a great location close to shopping and site seeing. Our room was very nice and clean. My complaint would be the shower it was very difficult to navigate. Breakfast was typical Italiano and a pretty good spread. The coffee is wonderful. Lovely courtyard to sit in.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank amyhP2652KQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
piazzaborsa, Direttore at Grand Hotel Piazza Borsa, responded to this reviewResponded June 10, 2019

We would like to thank you for choosing The Grand Hotel Piazza Borsa for your visit in Palermo and thank you as well for taking time to post your review. We are happy for your appreciation for the hotel.
Best Regards

Giovanni Pizzo
General Manager

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Reviewed April 3, 2019

Lovely hotel, once the stock exchange. Friendly and professional service, nice large clean rooms. Breakfast was mediocre but the hotel is only minutes walk to some lovely restaurants. Situated about 20 minutes from Vittorio Emmanuele which is the Main Street an within walking distance to most sights in Palermo.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank JGMSYDNEY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
piazzaborsa, Direttore at Grand Hotel Piazza Borsa, responded to this reviewResponded May 22, 2019

Dear Guest,
thank you for posting this review. We are happy that you enjoyed our hotel.
Waiting to see you again, best regards.

Giovanni Pizzo
General Manager

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Reviewed March 13, 2019 via mobile

This hotel experience was spectacular. The value unprecedented. The staff extremely professional and courteous. Mr. Pietro was our bartender, server and pleasantly answered any questions we had. The room we had was clean, large and honestly you couldn’t ask for more. The tub is a bit high to get into so it may be a challenge for the elderly.
The breakfast was fantastic. A buffet style offering an ample selection suitable for anyone’s taste. As a whole the hotel really is beautiful and you couldn’t ask for a better location. Thanks for a great stay!

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Delatorrellc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
piazzaborsa, Direttore at Grand Hotel Piazza Borsa, responded to this reviewResponded May 17, 2019

We would like to thank you for choosing The Grand Hotel Piazza Borsa for your visit in Palermo and thank you as well for taking time to post your review. We are happy for your appreciation of the Hotel and the wideness of our hall and rooms. We are delighted to read that you have enjoyed the service, our Hotel is well reputed for his Staff and the services.
It would be a pleasure to welcoming you again at the GH Piazza Borsa and to be able to meet your expectations. Best Regards

Giovanni Pizzo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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