Although overall, the location, the property and the room were all fine and would have rated a very good rating, but at the end they left us shaking our heads in disbelief. On the first day, I'd taken a bottle of water out of the mini-frig and put it on top. It rolled behind the frig; we couldn't reach it. I duly reported it to the desk, they sent someone up, but he couldn't retrieve it either. The frig was nailed to the cabinet etc. and would have required tools etc. Don't you know they charged us 1 euro 90 for the water?! - Then we made the mistake of not paying for all our glasses of wine at the bar with cash and not putting it on the room tab. They did give us receipts but these had NO prices on them. At the bar, they were 4 euro. If they wanted to offer a more expensive glass, then we would have known to refuse it if paying with cash. When the room tab was presented, it had charges far in excess of 4 euros a glass. - The only Wi-Fi (free as Americans understand it) is in the lobby area, close to the desk. This area is very cold! - The property is very pretty and "grand." Too bad that they're spoiling the whole experience with their chiseling. Caveat!
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- Also Known As:
- Grand Hotel Piazza Borsa Palermo, Sicily