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“Great Hotel”
Review of Hotel Porta Felice

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Hotel Porta Felice
Ranked #4 of 98 Hotels in Palermo
Certificate of Excellence
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Hotel”
Reviewed April 27, 2014

This was my first time in Palermo I stayed here with my Mum on a short Easter Break and I couldn't be more satisfied with my choice of hotel. The staff here couldn't be more helpful so I would like to say a special thanks to the receptionists and also the restaurant staff who were amazing.

The room was clean, tidy and modern. The location of the hotel at the edge of the old town was made it easy to see all the main sites of Palermo. If I was to come to Sicily again I would definitely stay here again.

Thanks

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lullabelleee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Manager at Hotel Porta Felice, responded to this review, April 29, 2014
Dear Guest,
we kindly appreciate your review, for us is the best recompence for the daily efforts to improve the services and the quality of your stay.
Hoping to see you again, we send our kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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818 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Rio de Janeiro, RJ
Level 5 Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 21, 2014

My husband and I occupied a very spacious suite, with a top quality bed and ditto sheets, and an excellent bathroom. The breakfast, served on the top (and 4th floor) was outstanding. We found the reception staff somewhat abrupt - they seemed harried. We were bothered by a pervasive sewer smell in our suite, which much have come from the drains in the bathroom, probably due to the location in the old quarter, but unpleasant nonetheless. The wifi was not working on the entire floor for the 3 days we spent there, and we had to sit in the corridor to catch the signal from the floor above. The same was true for my son, who stayed in the room next to ours. He reported the Wellness Center exceptional.

Room Tip: Check for sewer smell in rooms 208 and 209 and ask whether internet access has improved
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schateau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Manager at Hotel Porta Felice, responded to this review, April 29, 2014
Dear Guest,
we thanks you for the review dedicated to our hotel.
I'm very sorry to hear your negative impression about the reception staff; usually they are very friendly and helpful with all the guests as you can read in other reviews !
As regards the wi-fi connection, as already said during your stay, there was a temporary problem with the connection switch and for this reason, to excuse us, we also allocate you in a Suite as upgrade.
Even so, I excuse me again for this inconvenience and I sincerely thanks you for your choice.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 26, 2014 via mobile

The porta felice is a warm, welcoming oasis in a central location of Palermo. From our challenging arrival, driving through the ever narrowing streets and chaotic traffic, to our room which overlooked the rooftops of this dusty city, the porta felice was a terrific base for our few days in Palermo. The room was spacious and clean, the breakfast ample and delicious in a beautiful room overlooking the rooftops of Palermo.

Stayed March 2014, traveled as a couple
Helpful?
Thank davidandjenny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Manager at Hotel Porta Felice, responded to this review, March 28, 2014
Dear Guest,
thanks for your great review !
We're very glad to give our guests all that they need for a beautiful stay and we try to do better every day.
I hope to meet you again in Palermo for another exciting experience !
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 12, 2014 via mobile

Porta Felici was our home for a few days in January 2014. We have just travelled throughout Russia, Finland and France and have stayed in beautiful hotels all the way. Porte Felici however deserves special acknowledgement. The rooms are roomy and beautifully appointed, it is very well located and you can walk to the Port and a lovely waterside park or just up the street to authentic Sicily with people homes and the best street food. What makes it special is the staff. We found them to be very charming and helpful and they went out of their way to make us welcome. The breakfast included daily cakes still warm from the oven. They all spoke enough English to make up for our appalling Italian. I wanted a hair cut and they sent me to a hairdresser that was vey reasons ale princes and took Greta care of me. I recommend it to anyone.

Stayed January 2014, traveled as a couple
Helpful?
Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Direttore at Hotel Porta Felice, responded to this review, February 10, 2014
Dear Guest,
thank you very much for your wonderful review !

It has been a pleasure to have you as our guest, and we hope to see you again in our house.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 19, 2013

From the comfort of this modern facility, you can experience the ambiance of old Palermo. It is an oasis from which you can view and can walk thru the old city.
There is an outstanding restaurant next door (L'otava Nota) and several others (La Cambusa) within a few block walk, and the port is nearby as well.
We were most impressed and took advantage of the health club and massage facility.
The breakfast was also varied and barely sufficient.
On the negative side, the room climate was not well controlled, Wi-Fi dropped consistently, and the room lighting was quite dim.
Although the hotel advertizes no parking, we had no trouble finding a safe spot across from the hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FLD95120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Level 5 Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 8, 2013

We stayed at the Porta Felice for a week and enjoyed most of our stay.
The staff were very good and keen to help but the lack of parking and the constant ‘off ‘odour emanating from the bathroom spoiled what was otherwise a nice holiday.
We twice complained about the smell before purchasing a deodouriser spray from the local supermarket which masked but did not eliminate the problem.
Breakfast was normal for most European destinations adequate but nothing to enthuse about.
We ate in the restaurant for one dinner where the food was very good but the cost was excessive.

Room Tip: Avoid rooms on the third floor.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KentTeacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 7, 2013

Our stay at the Hotel Porta Felice was at the end of a week touring Sicily. We received a warm welcome on arrival at the hotel (even though we were two hours ahead of the earliest check-in time) and were shown to our spacious and spotlessly clean room. The bed was very comfortable and the shower excellent. Breakfast was served on the rooftop terrace, with plenty of choice including fresh fruit and espresso coffee on request. Everyone at the Porta Felice contributed to our enjoyable two night stay here through their helpful and friendly attitude.

We enjoyed that the hotel is near the marina and seafront, and a short walk to all of the sights and attractions we wanted to visit in the area. Perfect.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Porta Felice

Property: Hotel Porta Felice
Address: Via Butera, 35/47, 90133, Palermo, Sicily, Italy
Location: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Palermo
#3 Luxury Hotel in Palermo
#5 Family Hotel in Palermo
#6 Business Hotel in Palermo
#6 Romantic Hotel in Palermo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Porta Felice 4*
Number of rooms: 33
Official Description (provided by the hotel):
Situated in the heart of Palermo, in the historical city centre, a few metres from Foro Italico gardens, Piazza Marina, via Alloro and Corso Vittorio Emanuele. It is elegant and welcoming. It was built on the foundations of a XVIII century building and has been completely reconstructed. There are 30 rooms and 3 suites all equipped with satellite tv, free wi-fi connection, telephone, safe and mini bar. Breakfast and bar services are located on the top floor on a panoramic terrace from where it is possible to admire the walls of Palazzo Steri and Piazza Marina. The Wellness club, on the ground floor, offers a wide range of relaxing services from a sauna, steam bath, small pool with hydro massage, emotional showers and also many personalized beauty treatments. For meetings there is 1 room up to 25 persons and also, on request, there is a guarded parking area nearby. ... more   less 
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Also Known As:
Porta Felice Hotel
Hotel Porta Felice Palermo, Sicily

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