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“Beautiful view of Etna”
Review of UNA Hotel Palace

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UNA Hotel Palace
Ranked #3 of 49 Hotels in Catania
Certificate of Excellence
Magog, Canada
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Beautiful view of Etna”
Reviewed January 21, 2014

We stayed 1 night there before going to Taormina, very good hotel, great location, rooftop very charming with the best view of etna ever, etna its a such a big mountain you need a little distance to realize the imponence of it. Hotel very clean, bathroom very clean and nice. Location great, next morning we walked around town and that was a great food market very close, for those who likes local things,

Stayed July 2013, traveled as a couple
Helpful?
Thank Etoileblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, March 14, 2014
Dear Madame,
thank you for sharing your very nice review about our centrally located hotel, that indeed is the core of the historical and shopping city centre.

We are really glad that you noticed both the comfort and the cleanness of our rooms and above all appreciate the Etnea Roof terrace, where in a suggestive and exclusive ambiance our guests, in fact, can also enjoy tasty courses and typical appetizers, with a breathtaking view.

Then, for another beautiful experience, we invite you to visit the other UNA Hotels & Resorts and all our team will be at your disposal for any assistance you may need in choosing the hotel that you like the most and there too, make your stay comfortable and amazing.

Kindest regards,
Rita Monfrini
Quality and Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Cleanliness
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Nova Lima, MG
Level 5 Contributor
73 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 17, 2014

I stayed there exactly one year ago and my original impression remains the same. This is a great hotel with first-class service. Unbelievably they even remembered me (like they remembered my nationality). My appointment was quite far from the hotel (close to the airport) but I didn't care; I wanted to stay there again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trouveur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, April 8, 2014
Dear Sir,
thank you so much both for recommending again on Tripadvisor our central located hotel and of course for appreciating our “made in Italy” hospitality, a special combination between our team’s attentions and cares of details for guests and modern design, where technology and the link with the baroque style of the territory offer indeed to our guests like you a comfortable stay experience.

It is always a pleasure for us to read that we succeed in living up to your expectations too thanks to our “first-class service”, so that you come here again and we look forward to welcoming you also and soon in the other UNA Hotels all over Italy.

Rita Monfrini
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 16, 2014

hotel was easy to find, receptionists very helpful, room was spacious clean, we did find it hot in the room during the night and opened the windows, we then had some mosi's that took a liking to my husband... the room was quiet and mini bar was added bonus, this was inclusive in an upgrade. Breakfast was good met our needs. Bar was great - drinks with buffet FOC.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coxym1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island of Malta, Malta
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 16, 2014

Similar to me lots of the reviewers which posted about this hotel said that their first stay in this hotel was a success and that they would stay their if they were to visit Catania again. I did visit Catania again and I did stay again at this hotel and I can only say that if the first time was perfect on our second visit we were treated as if we were VIPs. This might sound as being a big exaggeration but believe me it is not. All the staff at the Una Palace Hotel was very helpful, especially Rita (who is always around the hotel and at the reception) and Daniela (who is in my favourite section - the breakfast room). As I already said in my previous post .... in this hotel you feel as if you were at home, you are welcomed and all the staff did their utmost to offer us a holiday which was a success. Thanks to all of you :)

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Life-People-Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, July 12, 2014
Dear Miss,
thank you very much for providing on Tripadvisor your "VIP" experience and sharing it with the huge travellers’ world.

We are really glad that you and your relatives spent again some great moments in our Italian design hotel, which like all the hotels of our chain, UNA , are characterized by the attention to details and "Made In Italy" hospitality, offering an unique experience and a comfortable stay, based not only on efficiency but also on emotion.

All our team, Daniela and I, we thank you very much for your compliments and your very positive feedback and we are looking forward to having you, with great pleasure again, as our appreciated guests, why not during also the St. Agatha's Feast in Catania, when, as we talked, the city is a spectacular folklore and religious stage, that you can live experience directly from UNA Hotel Palace rooms balconies and exclusive locations.

Kindest regards,

Rita Monfrini
Guest & quality Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 8, 2014

This hotel was in a great location and was a pleasure to stay in. The staff were good in all areas of the hotel. A good range of food for breakfast, and that began at a decent time if you wanted an early start. The room was a good size and eventhough it faced the main street all noise was blocked once you closed the doors. I'd be happy to stay there again and also recommend it to others

Room Tip: Just choose a large room and facing the street makes for interesting viewing
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernadette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2014 via mobile

The location is great. Room met my expectations and it was very comfortable. Service is good. One thing to improve- i was trying to print boarding passes on hotel's pc downstairs- it works really bad due to viruses and not installed but connected printer. Reception help me to print the boarding pass on their pc.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Sasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, January 8, 2014
Dear Sir,
thank you very much for posting your positive review on TripAdvisor and sharing your comfortable and pleasant UNA experience in our city center Italian design hotel, with the other travellers.

We are delighted to read that we were able to fulfil your expectations and that you enjoyed both the quality of our accommodation and the level of our service, also during the temporary malfunction of one other computers of the internet point.
We are always ready to assist and support our guests, especially when there is an unexpected circumstance, so that you can have a good memory of your stay coming back home and why not, you will look forward , as other guests do, to staying here again,

It will be a great pleasure for all our team to welcome you here again.

Warm regards,
Rita Monfrini
Quality and Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level 6 Contributor
129 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 2, 2014

Not a five star hotel. Rooms are tiny, Pillows hard as rocks. They do not offer services outside hotel and those they offer are the same as may be found anywere. Wifi in rooms is subjected to personalized code that only works for one element, and only for an hour at a very low speed. Buffet breakfast is poor, and its famous Etna terrace quite small.
We told them in advance that we were leaving hotel one day earlier and still they charges us for the night we didn´t spend there. Even worse, they first gave us a bill were one of the rooms had been cancelled and after they charged us for both.

Room Tip: I wouod never recomend this hotel after our experience
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Miryam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, January 8, 2014
Dear Sir and Madame,
thank you for taking part of your time both to fill up our UNA questionnaire form and providing us your opinion on Tripadvisor, which allow us to monitor the quality of our services, in order to approach more and more to your expectations .

Taking note with regret of your feedback, we have immediately checked its cause and on this matter, we would like to specify that as stated in your booking confirmation and underlined at your departure day by our F.O.M., it is possible to modify your stay only if notified in advance, according to our reservation policy. Moreover, as it was the end of the year, so a bank holiday period, our hotel was already fully booked for several days and your last minute request could not be granted. However, although it was not possible to change your reservation by cancelling the last night of your stay, because it had not been notified in time, the colleague at the front desk proposed you an exceptional discount of 50 % for one room, showing the flexibility and attentions to your sudden request, but at that time you contextually preferred reconfirming the rooms, telling us the names of your friends, who would have taken your place in the rooms, but, they never came here.

We regret therefore to read your review, in spite of the shown flexibility and the absence of your feedback during your stay, that indeed, seems to emerge only with the impossibility of your last night cancellation, thus influencing unluckily your approval of the whole stay, in our Italian design hotel, that offers not only your booked classic room of approx. 20 mq. but also other room types, even more spacious, as the Superior and the Executive room.
In addition, all our guests can choose a free service called "Pillo-wow", i.e. a variety of pillows, such as the kapok, latex, goose down etc. .. then the pillow that you prefer, without no extra charge.

Hoping that you may in the near future give us the opportunity to show you our professionalism and the care of our services, experienced by lots of our guests, our team is at your disposal and please fell free to contact us at anytime.

Very best regards
Rita Monfrini
Quality and Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Palace

Property: UNA Hotel Palace
Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Catania
#1 Business Hotel in Catania
#2 Romantic Hotel in Catania
#3 Luxury Hotel in Catania
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily

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