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“great hotel”
Review of UNA Hotel Palace

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UNA Hotel Palace
Ranked #3 of 49 Hotels in Catania
Certificate of Excellence
Newbury, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“great hotel”
Reviewed January 16, 2014

hotel was easy to find, receptionists very helpful, room was spacious clean, we did find it hot in the room during the night and opened the windows, we then had some mosi's that took a liking to my husband... the room was quiet and mini bar was added bonus, this was inclusive in an upgrade. Breakfast was good met our needs. Bar was great - drinks with buffet FOC.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coxym1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
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Island of Malta, Malta
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 16, 2014

Similar to me lots of the reviewers which posted about this hotel said that their first stay in this hotel was a success and that they would stay their if they were to visit Catania again. I did visit Catania again and I did stay again at this hotel and I can only say that if the first time was perfect on our second visit we were treated as if we were VIPs. This might sound as being a big exaggeration but believe me it is not. All the staff at the Una Palace Hotel was very helpful, especially Rita (who is always around the hotel and at the reception) and Daniela (who is in my favourite section - the breakfast room). As I already said in my previous post .... in this hotel you feel as if you were at home, you are welcomed and all the staff did their utmost to offer us a holiday which was a success. Thanks to all of you :)

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Life-People-Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, July 12, 2014
Dear Miss,
thank you very much for providing on Tripadvisor your "VIP" experience and sharing it with the huge travellers’ world.

We are really glad that you and your relatives spent again some great moments in our Italian design hotel, which like all the hotels of our chain, UNA , are characterized by the attention to details and "Made In Italy" hospitality, offering an unique experience and a comfortable stay, based not only on efficiency but also on emotion.

All our team, Daniela and I, we thank you very much for your compliments and your very positive feedback and we are looking forward to having you, with great pleasure again, as our appreciated guests, why not during also the St. Agatha's Feast in Catania, when, as we talked, the city is a spectacular folklore and religious stage, that you can live experience directly from UNA Hotel Palace rooms balconies and exclusive locations.

Kindest regards,

Rita Monfrini
Guest & quality Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 8, 2014

This hotel was in a great location and was a pleasure to stay in. The staff were good in all areas of the hotel. A good range of food for breakfast, and that began at a decent time if you wanted an early start. The room was a good size and eventhough it faced the main street all noise was blocked once you closed the doors. I'd be happy to stay there again and also recommend it to others

Room Tip: Just choose a large room and facing the street makes for interesting viewing
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernadette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2014 via mobile

The location is great. Room met my expectations and it was very comfortable. Service is good. One thing to improve- i was trying to print boarding passes on hotel's pc downstairs- it works really bad due to viruses and not installed but connected printer. Reception help me to print the boarding pass on their pc.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Sasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, January 8, 2014
Dear Sir,
thank you very much for posting your positive review on TripAdvisor and sharing your comfortable and pleasant UNA experience in our city center Italian design hotel, with the other travellers.

We are delighted to read that we were able to fulfil your expectations and that you enjoyed both the quality of our accommodation and the level of our service, also during the temporary malfunction of one other computers of the internet point.
We are always ready to assist and support our guests, especially when there is an unexpected circumstance, so that you can have a good memory of your stay coming back home and why not, you will look forward , as other guests do, to staying here again,

It will be a great pleasure for all our team to welcome you here again.

Warm regards,
Rita Monfrini
Quality and Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level 6 Contributor
131 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 2, 2014

Not a five star hotel. Rooms are tiny, Pillows hard as rocks. They do not offer services outside hotel and those they offer are the same as may be found anywere. Wifi in rooms is subjected to personalized code that only works for one element, and only for an hour at a very low speed. Buffet breakfast is poor, and its famous Etna terrace quite small.
We told them in advance that we were leaving hotel one day earlier and still they charges us for the night we didn´t spend there. Even worse, they first gave us a bill were one of the rooms had been cancelled and after they charged us for both.

Room Tip: I wouod never recomend this hotel after our experience
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Miryam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, January 8, 2014
Dear Sir and Madame,
thank you for taking part of your time both to fill up our UNA questionnaire form and providing us your opinion on Tripadvisor, which allow us to monitor the quality of our services, in order to approach more and more to your expectations .

Taking note with regret of your feedback, we have immediately checked its cause and on this matter, we would like to specify that as stated in your booking confirmation and underlined at your departure day by our F.O.M., it is possible to modify your stay only if notified in advance, according to our reservation policy. Moreover, as it was the end of the year, so a bank holiday period, our hotel was already fully booked for several days and your last minute request could not be granted. However, although it was not possible to change your reservation by cancelling the last night of your stay, because it had not been notified in time, the colleague at the front desk proposed you an exceptional discount of 50 % for one room, showing the flexibility and attentions to your sudden request, but at that time you contextually preferred reconfirming the rooms, telling us the names of your friends, who would have taken your place in the rooms, but, they never came here.

We regret therefore to read your review, in spite of the shown flexibility and the absence of your feedback during your stay, that indeed, seems to emerge only with the impossibility of your last night cancellation, thus influencing unluckily your approval of the whole stay, in our Italian design hotel, that offers not only your booked classic room of approx. 20 mq. but also other room types, even more spacious, as the Superior and the Executive room.
In addition, all our guests can choose a free service called "Pillo-wow", i.e. a variety of pillows, such as the kapok, latex, goose down etc. .. then the pillow that you prefer, without no extra charge.

Hoping that you may in the near future give us the opportunity to show you our professionalism and the care of our services, experienced by lots of our guests, our team is at your disposal and please fell free to contact us at anytime.

Very best regards
Rita Monfrini
Quality and Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2013

I stayed at the Una Hotel Palace for 7 days.
The Pros:
15 minutes from airport.
Very friendly and accommodating staff
Breakfast was included and very nice including, Barely cooked Bacon, "Scrambled Eggs", Some sort of hot dog looking sausage, Very good pastries, Fresh Squeezed orange juice, Various Coffee choices, bruschetta, fresh fruit, yogurt,cereals, Milk, fresh breads and Toast.
Parking was handled by Valet for free.
Restaurant and bar on the top of the hotel with a very nice view of some antennas and Mount Etna. Food was ok at the restaurant, nothing to write home about.
The restaurant holds a 10 euro happy hour with heavy hordervs, they were wiped out in about 30 minutes, I didn't witness anyone replacing the foods, basically first come first serve. You also get 1 free drink.
Although 2 blocks away there are a couple of great restaurants, FUD was one of the ones we liked the best.
I thought the hotel was relatively clean despite some serious stains in the carpet.


The cons:
If you wake up before 6AM you might get a consistently hot shower. Anytime after that and about every minute or two the water goes from the temperature you set to ice cold then 10 seconds later back to the temp you set. So your dodging the cold water the whole time.
We had several people stay in various rooms this was the case in all of them on multiple floors.

There is no ice on any of the floors. PERIOD. The best you can hope for is the person at the bar on the seventh floor will spare some ice out of their cooler.

I changed rooms to the executive room after 2 nights.
The standard room was facing the courtyard and if you open window because your room is constantly 80 degrees in the winter, you will enjoy the sewer smell. I asked them to turn on the air conditioner but they said it was hotel wide, there was no way to cool the room.
After I switched I got a room facing the exterior of the hotel. Its similar to the noise in new York but that's what they make ear plugs for i guess.
Bring a wash cloth, They provide you with a cloth table napkin.
MAKE SURE YOU CHECK OUT.Even though you give them a credit card on file, Its MANDATORY.
Anyways I hope this helps your decision.
Happy traveling.

Room Tip: Stay on the exterior if you need a room that is cooler.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BBB7772013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, January 2, 2014
Dear Sir,
we would like to thank you for dedicating part of your time to write on Tripadvisor your detailed review, thus enabling us to monitor the quality of our services, in order to approach more and more to your expectations for a constant improvement.

We noticed that you enjoyed both our hotel central location and our continental buffet breakfast variety, as well as the other delicious food services performed in our exclusive panoramic location on the 7th floor, the Etnea Roof, with amazing view and delicious Sicilian delicacies.

At the same time, we regret for your inconveniences that we checked and already solved, thanks to our technical department investigation for your described water unusual and sudden circumstance, as a well as the air conditioning functioning, that however is set as per our general guests’ perception in winter time, so that is changed too in a different mode according to season change, but we understand you point of view, and we have already taken a note. Therefore, please accept our sincere apologies for the quirks, that absolutely you do not find next time you will stay here, because you opinion and preferences are really important for us and you too, as other guests do, will appreciate more and more your experience in our Italian design hotel.

In the meantime, we wish you a wonderful Christmas time and best wishes for the incoming New Year.

Warmest regards,

Rita Monfrini
Quality and Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 2, 2013

The Una Hotel is located on a main street and is centrally located and within easy walking distance to all of the tourist sites.
The staff at the front desk are friendly and helpful and try very hard to communicate and make you feel welcome.
For example, the day before check out, we wanted to print our return flight boarding passes and were having some trouble with one of the computers in the lobby.
Without any hesitation one of the front desk staff came over and helped us print the boarding passes.

Our spacious room was located on the fourth floor, nicely furnished, comfortable and quiet.

The buffet breakfast is bountiful with so many choices of meats, cheese, cereals, fruits, jellies, breads and delicious pastries.
You can even squeeze your own fresh orange juice.
The very pleasant and attentive breakfast room staff keep the entire area super clean and well stocked.

We were traveling with a tour group and like us, everyone was pleased with their stay at the Una Hotel.
Based upon our experience(s) we highly recommend this nice, centrally located hotel to anyone traveling to Catania.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, December 30, 2013
Dear Madame,
thank you very much for sharing your traveller’s experience with us and with the worldwide Tripadivsor’s community. We appreciate you having taken the time to write this review.

We are happy to learn that you enjoyed your stay and we thank you for giving our hotel an excellent rating. We are gratified to read that you and your group really appreciated our services and had an enjoyable time in Catania during your Sicilian tour.

We would like also to thank you for informing other visitors about how convenient and how central our hotel is to the city’s attractions and how they can rely on our team for additional requests, because UNA takes care of you. We would be delighted to show you that we are passionate about personalized guest service again upon your next stay with us.

Looking forward to welcoming you back in the near future as well as in the other Italian design UNA hotels, in the meantime we wish you Merry Christmas and a Happy New Year!

Best regards,
Rita Monfrini
Quality and Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Palace

Property: UNA Hotel Palace
Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Catania
#1 Family Hotel in Catania
#2 Romantic Hotel in Catania
#3 Luxury Hotel in Catania
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily

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