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“Stylish”
Review of UNA Hotel Palace

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UNA Hotel Palace
Ranked #3 of 49 Hotels in Catania
Certificate of Excellence
Reviewed July 19, 2013

A stylish hotel right in the heart of Catania - central to pretty much everything. The interiors are modern with a baroque twist. The rooftop bar has a great view of the city and Etna. My only complaint is that the shower switched from hot to cold on occasions. Otherwise we had a pleasant stay here.

  • Stayed: July 2013, traveled as a couple
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Thank VanessaPrincinessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded March 14, 2014

Dear Madame,
thank you very much for posting on Tripadvisor your review whose piece of information is important for us to monitor the service that we provide to our guests.

We read with pleasure that you liked a lot the decor of our Italian design hotel and its central location and we apologize for the temporary and sudden powerless shower inconvenience contextually solved by our technical team so that your overall opinion about your stay is positive.

We look forward to welcoming you here again and we invite you to visit also the other UNA Hotels & Resorts all over Italy,

Warmest regards,

Rita Monfrini
Guest Relation

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572 - 578 of 1,765 reviews

Reviewed July 18, 2013

We highly enjoyed our stay at the UNA Palace. The lobby and common rooms were comfortable yet modern, with baskets of apples in the halls. The staff was friendly and efficient, helping with restaurant recommendations and the top to-dos in the city. They were especially helpful when planning our day trip to Mount Etna. The location of the hotel was truly unbeatable. Located in the city's heart, it was just seconds away from good shopping, restaurants and culture. We enjoyed the buffet breakfasts in the morning as well as the cocktails on the rooftop before dinner. The breakfasts were included in our room rate, but for an additional fee you can enjoy a traditional Sicilian breakfast on the rooftop (with an exceptional view). The rooftop consists of a bar, indoor eating area and a outdoor lounge and tables set up for dinner -- but the view of the city was the best part; looking down on the city and out over rooftops, with a straight and clear view of the setting sky and Mount Etna, it was unbeatable. In the evening, also located on the rooftop is the bar area, a table of hors d'oeuvres is set up (all delicious) they are all included in the drinks that you order, so we even once had just that as a lighter dinner. The food at the rooftop restaurant for dinner was also very good. The room was clean and spacious. We had a suite over two floors, with a bedroom, tv, bathroom and walk-in closet upstairs, as well as a living room, tv, pull-out couch, a powder room and closet downstairs. The rates were very reasonable and since the space was great, if we ever find ourselves in Catania again, we will be sure to check back in.

  • Stayed: August 2012, traveled with family
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4  Thank Alexandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded November 17, 2015

Dear Madame,

thank you very much for writing such a detailed review on TripAdvosr and sharing with the other travellers your satisfaction about our services and sublimestay experience.

Weare also happy to read that you took advantage of our hotel city centre location and enjoying its exclusive locations, such as the Etnea Roof terrace, where our guests can taste either typical Sicilian delights during our special and additional Sicilian breakfast or delicious courses and drinks from the excellence of the Italian cuisine, why not, while spending unforgettable moments admiring the volcano Etna & the city highlights roof tops.

We look forward to welcoming you here again and also in the other UNA Hotels all over Italy.

Warmest regards,

Rita Monfrini,
Quality & Guest Relation

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Reviewed July 18, 2013

Amazing view of mount Etna from the Terrace/ resturaunt. We had a nice sunset dinner with unforgettable view. Hotel nice and clean and comfortable. location is very central. Staff are very helpful, they organised a tour for us for Etna and Toarmina, loved it!

Room Tip: The breakfast included in the rooms is not the one on the terrace restaurant with a view, there is a...
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  • Stayed: July 2013, traveled as a couple
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Thank Negz_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded November 19, 2013

Dear Sir and Madame,
we would like to thank you for taking the time to post your review on Tripadvisor and sharing your excellent experience with the other Tripadvisor’s travellers.

It is wonderful to know that you loved staying in our Italian design hotel and enjoyed its magic atmosphere, especially of our Etnea Roof terrace, where our kind guests like you can eat delicious courses with a stunning view both to the baroque city and the majestic volcano

We are looking forward to welcoming you back in the near future both here and in the other UNA Hotels and in the meantime, please do not hesitate to contact us should you require any further information or assistance.

Yours sincerely,

Rita Monfrini
Quality and Guest Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

Stayed for one night recently but likely to return, partly to see more of Catania, but also because we really liked the hotel. It is very central but equally not far from the airport. The staff are very friendly and helpful. The rooftop restaurant has a great view of Etna. We did not have dinner there but did pay the extra €10 for the Sicilian breakfast which just kept coming and was delicious. Good way to start a holiday.

  • Stayed: July 2013, traveled as a couple
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Thank MeridianManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded July 18, 2013

Dear Sir,
it is really nice for us and as well as for the huge TripAdvisor' s community to read your positive review and impressions for your stay in our Italian design hotel, as your are providing us with a valid source of information about the quality of our service but also your are sharing with travellers your desire to return here again, making us proud of the fact that we are following the right path for our prior goal, our guests' satisfaction.

Therefore, we are delighted to be a good choice for you and we hope to be the same also for the worldwide travellers, because we propose you a "Made In Italy" hospitality, that meet your needs thanks to our products and services, so that to shape exclusive stay's experiences, in which every Guest feels cared for, valued, and respected, in comfortable and glamour locations, such as our Etnea Roof top terrace, where, indeed, you can also enjoy a typical Sicilian Breakfast, with a rich menu à la carte of typical and delicious sweet and savoury delights.

Then, all our team is looking forward to hosting you here again as well as in the other centrally and strategic located UNA Hotels and Resorts,

Very best regards,
Rita Monfrini
Quality and Guest Relation

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Reviewed July 15, 2013

The hotel is in a great location right in the centre of town but its very quiet in the rooms so there's no traffic noise. The rooms and public areas are very comfortable. The staff are very firiendly, particularly the breakfast team. The rooftop breakfast is easily worth the 10 euro supplement.

  • Stayed: July 2013, traveled as a couple
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Thank jimmcc_ph1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

Hotel is located in the central street in Catania and has a breathtaking view to Etna from the hotel roof. We got a spacious room with a king size bed. Room was clean and nicely maintained and housekeeping did very nice job. Our towels was changed everyday and bed sheets was changed only by request, which we thought is very nice too. There is some small details that could be improved in the room like little painting, a better TV or new shower head...
We ate once at the hotel roof ETNEA ROOF restaurant. Price was very high, but the service was extraordinary polite and attentive, although it is to be expected at that price. Breakfast buffet had a wide assortment and the service was very good. In all honesty the overall service in the hotel was very good, except minor misunderstandings and some receptionists were not very polite and seemed very absent.

Room Tip: Room was big and light, conditioning worked well. But we could hear outside air conditioner when we...
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  • Stayed: July 2013, traveled as a couple
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    • Cleanliness
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Thank LinArla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

The hotel is very centrally located and the staff were very helpful. The rooftop restaurant offers a good menu at very reasonable prices. The rooms were very clean and comfortable. I would recommend this hotel to anyone planning to visit Catania.

  • Stayed: June 2013, traveled with friends
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Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded November 19, 2013

Dear Sir,
thank you for posting your review of UNA Hotel Palace on Tripadvisor and recommending it to the other travellers.

Your feedback regarding our facilities and service is extremely important to us and allows us to monitor continually and improve in our daily work.

We were delighted to read that you enjoyed your time with us especially appreciating our hotel central location in the artistic and commercial heart of Catania and that you were impressed with our staff and found it to be wonderfully helpful. We do genuine care about the well-being of all our guests and always do our best to make every stay as pleasant as possible.

We are looking forward to welcoming you back in the near future and in UNA World and please do not hesitate to contact us should you require any further information or assistance.

Kind regards,

Rita Monfrini
Quality and Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Palace

Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Catania
#1 Business Hotel in Catania
#2 Romantic Hotel in Catania
#3 Luxury Hotel in Catania
Price Range: $118 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily

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