We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 Star staff in 3 Star Hotel”
Review of UNA Hotel Palace

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
UNA Hotel Palace
Ranked #3 of 49 Hotels in Catania
Certificate of Excellence
Reviewed October 28, 2012

All staff at this hotel are second to none. They really did go out of their way to ensure our every need/ request was addressed. If you need someone to help you plan your time in Sicily, you need to ask for Rita. She was great and took care of every small detail. Other notable mentions were Pepe, Valentina and Rosella who took care of everything else for us and were always pleasant despite the zillion requests we threw at them. The staff were also always very helpful in suggesting nice restaurants to us and we found them to be great.

The hotel itself is OK at best. It is located in the dead centre of Catania so it is very busy and noisy outside. The standard of the building and rooms were not that of a 5 star hotel and we actually stayed in an Executive Room. A comfortable bed, iron/ ironing board and a mini bar were just some of the things we expected as standard in a 5 star hotel but these were not present.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Zahid K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded November 7, 2012

Dear Sir and Madame,
thank you very much for sharing your positive review with all Tripadvisor community and appreciating our staff professionalism so much that considering us as 5 stars. We were very happy to support you and provide an excellent service and it did not matter how many zillion requests you might have for us, then it really was our pleasure to satisfy your needs and make your UNA experience as comfortable and pleasant as possible, because we take care of you.

Take care of our guests means for us to take care of every details which makes the difference and involves you to experience one more time what is our strongest point, our “made in Italy” hospitality, for our four star hotel, providing high quality standards and where services, such as minibar and iron service are additional and not included. Moreover, according to Italian fire security laws, unfortunately we cannot borrow you an iron inside the room and that is why the service is only performed by authorized personnel.

It will be our great pleasure for all our team and expecially for Peppe, Valentina, Rossella and me to welcome you again in the UNA world and why not we also look forward to hearing from you for you next Italian visit and in that case, we will be very glad to address you to the other UNA Hotels & Resorts.

All the best,
Rita Monfrini
Quality & Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,746)
There are newer reviews for UNA Hotel Palace
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

622 - 628 of 1,746 reviews

Reviewed October 19, 2012

During our stay at the UNA Hotel Palace we received excellent service. The staff, in particular, Rita Manfrini, went out of their way to accommodate us. Rita was especially helpful in assisting us with our plane reservations.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gina47704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded October 25, 2012

Dear Madame,
firstly we want to thank you for posting a so wonderful review about your stay in our made in Italy hotel and sharing your UNA experience with the other travellers.It is really nice to read that we managed to provide you an amazing service, because we love the Italian Excellence and we do our best to let our guests to experience it in all the hotels of our chain.

It will be my great pleasure and for all our team to welcome here again in the future,

All the best and warmest regards from Sicily,

Rita Monfrini
Quality and Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

Although a bit on the pricey side, if you can share the room price between 2 ppl, and/or are lucky to get a special package... this is a very convenient place to stay in Catania..
- Great building
- Our room "Executive" was bright and spacious, quite interesting to watch all the coming and going on Via Etna, and big Bonus view to the Etna Volcano.
- nice selection of quality toiletteries in our bath room
- good breakfast, good selection of all one would wish for incl. wonderful pastries and the staff was helpful and friendly
- roof top Bar and Restaurant with a splendid view on the Etna volcano
- during aperitive time there was a free? antipasti buffet at the bar
- space is limited at the roof bar/restaurant and not as spacious as it looks on the pictures

We did not need a car during our stay in the city of Catania, we walked to all major touristic attractions Greek Theater, the Duomo, plenty of churches, Benedictine Monastero di San Nicolò all'Arena which is part of Catania's University admiring the baroque architecture as we went along.

We certainly would go to Una Hotel Palace again...

  • Stayed: May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Flitzmaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded October 23, 2012

Dear Madame,
it is really nice to look at your souvenir photos and to know that you will certainly come here in the future. Thus means that we were successful in making your stay pleasant appreciating our roominess, our services and our staff's professionalism.

And as you liked both our wide buffet breakfast selection and our top location "Etnea Roof ", it is my pleasure to introduce you to our typical Sicilian Etnea Roof Breakfast, a special service, that only with a litte supplement, lets you start your day with sweet and savoury delights taste, in the breathtaking location of our panoramic terrace.

So another good reason to come here sooner and why not in the meantime to be also welcomed in the other UNA hotels

Very best regards,
Rita Monfrini
Quality and Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012

Very friendly and professional staff; advices from Rita and her brief summary about what and where to see and how to reach were more than helpfull.
Excellent servise in the roof restaurant and breakfast with nice "vulcano" view (costs 10 Euro/person additionally)
Garrage is under the hotel - it is a radiculous for a rental car (see your insurance rules. Some hotels in Sicily annonce parking facilities, and then somebody of staff drives your car to far another place).
Clean rooms, 3-star toiletries, slippers would be highly appreciated. Not too soft bed - excellent for my broken spine.
Central location - close to almost all sights in a walking distance, and this street is a direct way to the Etna.
We enjoyed our short vacation thank to this comfortable hotel with nice view and excellent staff.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Irina50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded June 13, 2016

Dear Madame,
thank you very much for writing this nice and interesting review about our elegant and central Italian hotel and sharing your opinion with Tripadvisor travellers' community.

It is a pleasure for us to read that you appreciated the high quality profile of our services, like our mattresses and parking facilities, because we want to make you feel like home, that is why we provide all comforts for our guests and also a wide range of courtesy products, such as sleepers, vanity set etc.., which are of course available to you, on request at no extra cost.

So, it is very rewarding for us that you noticed, in accordance with the philosphy of our "made in Italy"chain, that we aim at promoting the "Italian Excellence "and we are very happy that you really enjoy your stay, mainly thanks to our professional and excellent staff that togheter with me, thank you again and is looking forward to advising you and welcoming you again in the UNA World.

Kindest regards,
Rita Monfrini,
Quality and Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

Rooms spacious with shower/Tub combo 4 star. Breakfast 5 star. You pay 10 Euro extra for taking breakfast at the roof top terrace. 20 Euro if your stay does not include breakfast. Dinner 3 star and yes they will accommodate gluten free. Service was good. Sleep quality was poor only 2 star as the beds are extremely hard and uncomfortable. Pillows are also poor quality.
You have to pay for wireless internet. AC worked well. There was a problem with the electronic key so they gave us a manual key. They forgot to give us our wake up call. They have English TV channels. The hotel is only 10min from the airport by taxi but they can overcharge.
The best thing about the hotel is location. It is on the main shopping street and a leisurely 10 min walk to the beautiful cathedral square.
At the reception they have a Tripadvisor card prominently displayed showing 4.5 rating.!

Room Tip: Stay there for the location and breakfast.
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ZingerOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded October 19, 2012

Dear Sir,
thank you for taking the time to post your review of our hotel on Tripadvisor. We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us to monitor the service we provide.

We were delighted to read that overall you enjoyed your stay thanks to our central location and our excellent Etnea Rooftop as well as the comfort of our rooms and their roominess.

With regards our mattresses and pillows, we really believe that every day starts after a relaxing night and we receive many positive comments from our guests concerning their high quality and also the variety of choice offered by our “pillowow” service, thanks to which you can choose, without no extra cost, from a wide range of pillows to suit the way you sleep and why not to dream.

It is disappointing to learn that due the temporary key malfunction, even though is the most up-to-date system on the market, probably it also blocked the wake-up alert in your room. It is the first time this inconvenience occurred but this helps us to improve. We will ensure that our team is taking care of all the wake calls even manually as it constantly does automatically through the system following our guests’ request, during the rooming process.

We hope that the above did not detract too much from an enjoyable stay and that I will have the opportunity to personally welcome you back to UNA Hotel Palace in the not too distant future and it will be all our team pleasure to let you experience that we deserve the Tripavisor rating.

Best regards,
Rita Monfrini
Quality and Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

Very central location, great value for money, friendly and helpful staff, very good restaurant, big nice room. We especially enjoyed the view from the roof terrace on the city and the Etna when having breakfast.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank severine_andre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded October 13, 2012

Dear Sir and Madame,
thank you so much for taking your time to write a so nice review about our " made in Italy " hotel and share it with the other travellers.

We strive to provide great value for our guests and we are glad that you appreciated our team work enjoying your stay and above all, our Etnea Roof terrace view, with our special breakfast of both typical sweet and savoury delights, that are carefully made by our chef the cuisine, at the moment and expressively for you, as per our menu à la carte .

Looking forward to having you here again as our kind guests and providing you an enchanting and tasty "UNA" experience one more time ,

Very best regards,

Rita Monfrini
Quality and Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2012

Stayed in UNA Hotel Palace on first night in Catania, and first night in Sicily. Hotel is on Catania's main street and easy walking distance to main sights. Arrived on Sunday and everything very quiet. Great rooms with plenty of space. Very good value.

One tip - if you are arriving into Catania from the airport as a first night base, don't collect the carat the airport. Bus journey in is only 1 euro (tickets from the tobacconist in the airport arrivals) and stops very close to the hotel.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LMK56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this reviewResponded October 9, 2012

Dear Sir,
we are very pleased that you took a little of your time to share your beautiful comments and useful tips with the rest of Tripadvisor community, cosidering our hotel a great location of excellent value, providing to our guests sighseeing, high quality service and a real relaxing and comfortable experience, characterized by our Italian hospitality.

Your recommendation is truly appreciated and we agree with you that bus stops are very close to our elegant black and white decor building and if you do not have any heavy bags, the bus ist the best means of transportation.

We definetely look forward to welcoming you here again as well as in the other UNA Hotels and Resorts.

Very best regards,

Rita Monfrini
Quality and Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Catania hotels
Centro Catania
Liberty Hotel
Liberty Hotel
#2 of 49 in Catania
783 reviews
Airone City Hotel
#1 of 49 in Catania
236 reviews
Show Prices
Show Prices
Show Prices
Hotel Villa Romeo
#4 of 49 in Catania
550 reviews
Borgo-Sanzio
Hotel Etnea 316
Hotel Etnea 316
#5 of 49 in Catania
552 reviews
Borgo-Sanzio
NH Catania Centro
NH Catania Centro
#10 of 49 in Catania
1,127 reviews
Show Prices
Show Prices
Show Prices

Been to UNA Hotel Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about UNA Hotel Palace

Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Catania
#1 Business Hotel in Catania
#2 Romantic Hotel in Catania
#3 Luxury Hotel in Catania
Price Range: $121 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Fastbooking, Booking.com, Priceline, Expedia, TripOnline SA, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your UNA Hotel Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing