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Mercure Catania Excelsior
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Reviews (1,003)
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All reviewsnice hotelbuffet breakfastairport busitalian hotelsmt etnacentral locationcentre of townrooms are spaciousstayed nightsmaintenancetaormina
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148 - 153 of 1,003 reviews
Reviewed November 11, 2013

The hotel very comfortable and has spacious rooms.
There is a terrraço on the fifth floor from where you can see Mount Etna.
The restaurant has a few options for dinner. I do not recommend eating at the hotel.
The breakfast is good.

  • Stayed: October 2013, traveled solo
    • Value
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Thank Lisabarbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco C, Public Relations Manager at Mercure Catania Excelsior, responded to this reviewResponded January 28, 2014

Dear Guest,
we would like to thank you for your opinions about our hotel. Our structure lies in the downtown and there is a stunning Etna view from our rooms and of the whole city as well. We regret you didn't appreciate our dinner. We hope to see you again soon and will try to do our best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

Stayed 2 nights in a deluxe room. The hotel was quite run down & the corridors smelled musty. The bedrooms very tired & needed a complete make over. There was no hot water in the shower during our stay, it was little more than tepid. We had to eat in the bar area as the restaurant was only open to a group on a package tour. All in all not a great stay.

Stayed: October 2013, traveled as a couple
1  Thank hargar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

We were very disappointed given the rating. Generally this was a terrible place. The bar is quite beautiful however that is the only thing. Reception staff were most unfriendly and not willing to help. Rooms are in bad shape. Very surprised.

  • Stayed: October 2013
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1  Thank Leesheedeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

The hotel location is very good since it is very comfortable to get to the bus sation or to the center in 10 -15 minutes.The staff at the reception was very welcoming,patient and nice especially Rosa.There was variety of tastey food at breakfast.The room was clean.

  • Stayed: October 2013, traveled with friends
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Thank malka w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Stayed one night before a flight and must say it was the best place we stayed in Italy. The staff were really friendly and we got a Junior suite on the 4th floor. The room was great with a double bed for me and my wife in 1 room, separated by a door to when our kids stayed next door. The furniture in the room was of an excellent quality and the bed was perfect. Breakfast was also excellent with a hot and cold selection and even champagne if you wanted it. Parking was free too and it was about 10 minutes walking to the centre. Dont hesitate in staying here when in Catania.

  • Stayed: October 2013, traveled with family
    • Value
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Thank MarkMcT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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