The building itself is what you would expect from a "double tree" standard of Hilton - really quite nice apart from the view and location .. it's in the middle of nowhere.
Staying at this hotel would be like eating at fast food restaurant on your first trip to Italy. There are many hotels in the town, right by the bars and restaurants, so I see no reason to stay at this hotel unless you have a car to park or if say you are getting in late and departing early for a flight and do not wish to see the town.
Our experience was a shocker, and I would never ever return to this hotel. I have unfortunately spent 8 months or more a year for the last ten years in hotels on every continent, and can categorically say this is the worst experience ever. Everyone can have a bad day but the arrogance and rudeness of a certain member of staff was worthy of an oscar performance. Now to be fair and to give the benefit of the doubt, perhaps they were having a bad day so obviously not every guest will have our experience.
On arrival, there was a lobby full of people waiting to check in, and it was clear that it was going to be a long wait. Having travelled a long way, feeling rather weary and having spent some time standing and waiting, I moved a couple of chairs from the concierge desk (that was unattended) and brought them nearer to the reception desk. I sat down and waited about thirty minutes before our check in started. My partner organised the check in and eventually we went to the room.
After an hour an a half, I decided to call the manager to mention that the internet was desperately slow. It took ten minutes to open some pages for example. And a decomposed bird on the balcony really should be moved - not a pretty sight. But before bringing these subjects up, I mentioned that it took an hour for check in and perhaps they should think of something to improve the experience for the guests. I was told that this is the best hotel in Olbia and check in has been like this for three months and no one has complained yet. "Well you have a complaint now" I said and suggested for instance, why not seat some guests in the bar and allow them to check in in some kind of order, perhaps even a drink could be offered.
The response was immediately hostile, I was informed about terms and conditions do not allow for free drink. I explained that I accept that and am not asking for free drinks, but the hotel could do something to avoid guests having to wait in the lobby for an hour to check in. I was then informed that check in started at 1500 and was complete at 1517, so 17 minutes is quite quick! I had to explain that this was the length of time of the check in and not the waiting time. And isn't 17 minutes a bit long for a check-in, but the real issue is you could do something to make the long wait more bearable. I tried to explain that I am sure they are not this busy all day long, but if the wait is severe at certain times of the day, how about forgetting about terms and conditions and give some guests a seat in the bar - we would have been happy to pay for drinks while we wait, but didn't want to loose our place in the queue for check in.
Out of nowhere the tone changed from mild rudeness to loud hostility. This manager literally hit the roof and shouted and shouted without allowing me to say a word. If I did I was shouted over. I eventually said "if you don't stop shouting I will put the phone down" The ranting and shouting continued so I put the phone down. We were immediately called back and the phone rang and rang continuously for 5 mins after which I reluctantly picked up and recorded the call. The shouting continued and I asked again "please stop shouting at me". I was told that because I had booked the room on points in peak season I had to be very polite to the staff, and that I must leave the hotel as I have said bad words on the phone and to reception. I asked, please tell me exactly what bad word do you mean as I have not said any bad word and I have not even spoken to reception, my partner did the check in.
Whilst being talked over, I asked at least another ten times what was the bad word? but I just had to wait for the ranting and raving to stop as this question was not answered. Eventually I was told the bad word was "shitting" - I told her I was asking her to stop "shouting" and never said "shitting" - could have been a funny misunderstanding, but it was not at all.
Anyway, we checked out and went to a lovely hotel in Palau that was less expensive but with a warm and charming level of service. Such a contrast, when we arrived the reception was empty, however the receptionist was having a small computer problem .."would you like to have a drink in the bar and we'll check you in" we knew we had made a good choice.
The website for doubletree says "From your arrival to your departure — and everything in between — we’ll go above and beyond to make you feel cared for" and "stay with us and you’ll see how we strive to create a truly rewarding guest experience" Ok, things can go wrong from time to time, but this was an exceptionally bad experience. As well the signs stating EUR 10 fine for this and EUR 5 fine for that lower the tone of the hotel.
In summary, everyone can have a bad day, but if you stay at this hotel, I suggest you don't take any chances - do not dare complain!
- Official Description (provided by the hotel):
- The modern Doubletree Hilton offers a free swimming pool, free Wi-Fi access and a beautiful view on the Sardinian coast. Olbia's historic centre is just a 10-minute walk away.Hilton Doubletree's air-conditioned rooms all have an LCD HD TV with Sky channels and free tea and coffee-making facilities. Most have a furnished balcony overlooking the sea. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Hilton EMEA and Expedia so you can book your Doubletree by Hilton Olbia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree By Hilton Olbia Hotel Olbia
- Doubletree By Hilton Olbia Sardinia