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“Good room, awfull location, not very friendly service”

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Holiday Inn Cagliari
Ranked #13 of 33 Hotels in Cagliari
Reviewed October 2, 2011

Room and bed good, persons at the desk not very service-friendly. Missed the smile. Breakfast very good. Hate to pay extra for wifi, garage for a hotel like this. (In many small coffee bars in Sardinia you have got wifi for free...). Distance to airport much more than the 3 km as noted. I wouldn't recommend this hotel. Center of Calgari is much more fun in the evening than this hotel.

  • Stayed: September 2011, traveled as a couple
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1  Thank Marjamh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Cagliari, responded to this reviewResponded October 4, 2011

Marjamh,

Thank You for writing a review about your recent stay with us.
We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations.
We take all reviews positive and negative very serious, and your feedback will help us improve for our next guest or your next visit.

Ben J
IHG Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 - 84 of 662 reviews

Reviewed July 1, 2011

Me & wife booked the hotel for two nights at the start of our vacation, to use as a base while finding a nice beach-side hotel. We chose Holiday Inn because we'd stayed in other ones before, thinking we wouldn't be surprised. We were wrong, unfortunately.

The hotel is relatively new. It's located in the middle of nowhere next to a highway. Our room had a view into a yard full of rusting decommissioned boats. All of that is to be expected at an airport hotel and I wouldn't see it as a negative. The staff was also quite polite and helpful, even if not very cordial (I've come to suspect that a certain coolness towards tourists is simply a feature of the Sardinian people; little wonder given the island's history). The room itself, though clean and equipped with most of the standard Holiday Inn facilities, turned out to be a problem.

First, every hotel has a certain smell and the corridors in this one, as well as the room, had a rather heavy sweet aroma. This is very subjective, obviously, but I didn't find it pleasant and my wife thought they might be trying to cover up an even more unpleasant odor.

In the bathroom, the toilet was closed with a paper seal certifying it had been sanitized. To my considerable amusement, there was a pubic hair right across the seal. The bathroom was otherwise spotless and the toilet virtually radiated aseptic purity once I removed the seal but one still has to wonder.

Neither of the bathroom's faucets had a marking to distinguish hot & cold water. This was especially annoying in the shower where the hot water takes a while to kick in.

The shower hose had the protective metallic wrapper missing near the shower head; it would easily bend so much that the water stopped flowing.

My wife couldn't reach the towels after showering because they were stacked on a ridiculously high shelf (really, it was like 7ft off the floor). If I wasn't there she would've had to drag a chair into the bathroom just to get to the towels.

There was no towel hanger next to the wash basin; we had to hang moist towels off the soap dispenser to have them dry properly.

The fan in the bathroom was rather noisy and connected to the same switch as the bathroom light. It was annoying enough that we tried to use the bathroom with an open door, leaving the light off.

Light switches in the room were always in groups of three (sometimes the middle one was just an unmovable placeholder) and none of them were marked in any way. There were at least five different lights in the room (excluding the bathroom light) and some of them were connected to multiple switches. All of this made working the lights an interesting logical puzzle. Not much fun when you just want to go to sleep, though.

The air conditioning was rather noisier than in other hotels and when we opened the window there was substantial noise from the highway, even during the night. All of this made sleeping difficult.

Some Holiday Inns have electric kettles in rooms for making tea or coffee; this one didn't.

There was a nice breakfast menu in the room but it had no information on when the breakfast was served. We had to call the reception for this essential detail. Also, there was a network cable for getting online but no information whatsoever on how to make it work (it involved getting a receipt with username & password at the reception).

All in all, there was nothing really catastrophic about our experience but the many trivial annoyances accummulated into a distinct sense of discomfort. The worst thing is, some of the problems are simply poor design choices that can't be easily fixed.

Room Tip: Maybe ask for a room away from the highway.
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  • Stayed: June 2011, traveled as a couple
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1  Thank sporadic15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2011

Holiday Inn Cagliari is located in totally not interesting industrial zone, close to the airport and motorway. If you want to stay there you must have a car, as it is quite far (or complicated) to get to the town centre.

Dark-green cubical structure of the hotel building doesn't look so inviting, especially if it's rainy gray day... I have visited Cagliari in Nov 2009. But when you enter the hotel everything changes...

Hotel is new or kept in perfect condition and maintained really well. Everything was spotless clean, fresh and so pleasant to look at. Reception staff helpful, efficient and professional.

Room was really comfortable, spacious and with nice decor. I was actually quite surprised.
I loved my bed. That was really nice sleep. Air condition / heater were quiet and easy to operate. There were plenty Italian, English, German, other TV programs available.
Bathroom was clean and fresh. Basic toiletries (good quality) provided.

As I mentioned before, you will need to have a car to stay there (to save money and time). Parking (garage) is free of charge and they have quite a lot of space there.

Despite the terrible location (depends for whom of course) and nothing in the close area (romantic walk in the evening is not really an option) this stay was really pleasant and I would definitely consider to stay in Holiday Inn Cagliari when visiting this part of Sardinia next time. Great service, good value for money and comfortable room. You don't need more (don't forget about car).

Room Tip: Comfortable hotel, terrible location!
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  • Stayed: November 2010, traveled solo
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1  Thank marqoos_pl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2011

Exactly what you expect for this kind of hotels. Clean, confortable, spacious rooms, confortable beds, with great bathroom. Functional location if you have a car, easy parking and just right the highway, so you can go everywhere easily.

  • Stayed: June 2011, traveled as a couple
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Thank Nu327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2010

As a Priority Club member, the Holiday Inn Cagliari was my only option in Sardinia, but we were happy with our 4-night stay at the hotel anyway. Not too many people stay that long apparently, because Cagliari is not such an interesting city, but we used it as a base while exploring the south of the island.

Our room was clean and comfortable, and instead of an upgrade, they let us park our car in the parking lot underneath. The best features of the hotel are, in my opinion, the outdoor swimming-pool (even if it’s not very big) and the fitness and health centre, which is open 24 hours a day.

On the negative side, the hotel is in an industrial park in the middle of nowhere, and the area is very seedy, as the nearest people you’ll find at night are women? men? selling their bodies on the main road. So not too nice, but we had no problems with that, and the hotel served our purpose.

  • Stayed: August 2010, traveled with family
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Thank josmon10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2010

We stayed here for 1 night when we arrived in Cagliari. We were very pleased with the hotel. The staff were effiicient and welcoming, the room comfortable, clean and quiet. Would use this hotel again definitely.

  • Stayed: October 2010, traveled as a couple
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Thank sammy1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2010

We stayed at Holiday Inn Cagliari for 2 nights and we enjoyed our stay. The room was beautiful, modern and clean. The bathroom was nice and with good toiletries. The breakfast was excellent! The staff was professional and friendly. The hotel is localized in an industrial area, and a car is essential. The hotel has a free private parking. We recommend Holiday Inn Cagliari!

  • Stayed: September 2010, traveled as a couple
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Thank ANATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cagliari

Address: Viale Umberto Ticca 23, 09122, Cagliari, Sardinia, Italy
Phone Number:
Location: Italy > Sardinia > Province of Cagliari > Cagliari
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cagliari
Price Range: $80 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cagliari 4*
Number of rooms: 92
Official Description (provided by the hotel):
Located in a propitious position from the city centre and from its main connecting ways, Holiday Inn Cagliari is the perfect starting point to visit the principal Sardinian town, its amenities and themost renowned Sardinian tourist areas. The hotel is only 4 km far from Cagliari - Elmas International Airport and it’s about 4 km far from the city centre, that makes it the best place for business stay or for holidays. The Hotel is provided with 92 rooms of which 69 classic rooms and 23 executive rooms, all of them guarantee comforts and the most advanced technologies of a up-to-date 4 stars Hotel: individually controlled air conditioning, sound-proofing, direct telephone with voice mail, T.V. color 20’’, satellite television, Pay per view, minibar, radio, HDSL Internet line wired or WI FI, electronic door lock, clock radio, electronic PC safe, bathroom provided with bathtub or shower and hairdryer. In the executive rooms are also available dedicated amenities among them a soft bathrobe, a trousers press and a comfortable working desk and armchair.Holiday Inn Cagliari has the ideal setting for meetings and seminars, it disposes of wide meeting rooms equipped to fit, in a professional and refined way, to events from 10 to 400 persons.The welcoming “Vecchia Darsena” Restaurant and the American Bar “Le Saline”, are the ideal place for cocktails, business lunches, buffets or celebration parties. Guests have free access to an indoor car park and to an outdoor swimming pool, to a well equipped Fitness Centre with sauna and steam bath. ... more   less 
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Also Known As:
Holiday Inn Cagliari Hotel Cagliari
Cagliari Holiday Inn
Holiday Inn Cagliari Sardinia

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