City tour Cagliari bus tour was a disaster. Firstly the tour is supposed to leave from Piazza Yenne every half hour from 9.30am. It does not! We arrived at the port on a cruise ship and walked past the buses there, where there were no signs to say that as the cruise ship was in port the tour would leave from the port. We tried to board at the appropriate stop Piazza Yenne at 11am. When we arrived there we found around 12 others waiting and having spoken to these people ascertained that two had been there since 9am and no buses had passed. They had called the company who told them there would be a bus along soon. There was also an Italian girl waiting who called the company while we were there who was also told the same, and then informed us she had called 4 times already! At 12.15 a girl arrived with leaflets and tried to sell us tickets. Obviously we did not want to part with any money as we didn't believe the bus was going to arrive. 10 mins later one did, and the girl on the bus was very rude as we explained he situation and asked for a discount for our inconvenience. This fell on deaf ears and she informed us we could either pay or get off the bus! Lovely customer service with no explanation of what had delayed the bus other than it left from the port on days where cruise ships were in port. Signage to this effect would have been a good idea as my psychic powers were obviously not functioning that day! In all I would not recommend using this company, badly organised and with not one apology their customer service was non existent and there are plenty of other options including large open topped bus which we have use before without any problems and horse drawn carriage tours and Cagliari is a lovely place to visit, particularly the Elephant Tower.
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