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“A Terrible Experience!” 1 of 5 bubbles
Review of Saint Nicholas Plaza

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Saint Nicholas Plaza
Ranked #112 of 136 Bari B&B and Inns
Bucharest
Level Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“A Terrible Experience!”
1 of 5 bubbles Reviewed June 3, 2013

From start to inglorious finish, this place was an experience in abuse. We booked it online through Hostelbookers because we wanted something inexpensive in the historical district of Bari and other choices were already booked. Too bad we ignored the warnings! Our taxi driver from the airport had to stop various times and ask several locals before he got us within walking distance. We then spent much too long finding the address on the map only to discover in small print that we were to check in at a completely different address! After walking the complicated maze of streets for another hour and only after asking some very kind locals, we finally found the address only to discover the place was locked! We called the number on the wall and a non-Italian man showed up and said simply "Check in close at 10:00." He then led us on a long walk back through the city, out the gates and down a darkly lit alley to a place called "Hotel Central." When we complained about this, he said, "Check in close at 10:00." The Hotel Central was obviously a family connection and an exercise in poor service. The "breakfast" was entirely uneatable and we had to wait for over an hour for a receipt. Luckily the rest of our stay in Bari and Polignano was fantastic!

  • Stayed June 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Lille, France
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed May 13, 2013 via mobile

I was really disappointed with this reservation. First of all, when we arrived at the address given in the booking confirmation, we found a black door closed, no information regarding the fact that there is an hotel there. There was a door bell, but no indication regarding Saint Nicholas Plaza. There was a paper with two cell phone number, saying please call the following number. We understand that we have to call this number in order to meet a person of the staff. Ten minutes after, someone presenting himself as a staff member of the Saint Nicholas Plaza.
He explained us that our room is not located in this building and that we have to follow him. He took our main Backback and start to walk quite fast, during 10 minutes to go to the location of our room. At this time we were not confident, maybe a little bit scared to follow someone in small streets that we didn't know in a city that we do not know too.
When we arrived at this place, we found the room in a small old italian house. We start to talk with the guy to understand why we are not staying at the address indicated in the reservation. He told us that in fact the Saint Nicholas Plaza is "divided" in different building. They give our room because they have a lot of demand for a room and because we arrived at 7 pm.
Due to the time of our arrival and that it was a non refundable booking, we decide to accept to stay there. The place was different but still in the center and it was looking ok.....
Then the guy wants to do the check in and want us to pay. We didn't want to pay cash but by credit card, to be sure to have a proof of our stay. So we went to the office of the main company which is managing the Saint Nicholas Plaza, in order to pay by credit card. We met the boss who apologized and gave us the same explanation. He offered to give us a discount due to this issue. He explained us that in order to give this discount, he had to mark our booking as a no-show otherwise he had to pay you a commission. At the end we pay 50€.
At this time, we thought that all this issue was behind us, but it wasn't the case. We didn't have a good night due to the low quality of the windows we heard pigeons fighting "screaming" on the balcony. In fact, they didn't close well, air can go through as the noise. I let you imagine how strong the noise can be when the street between the houses is 1 meter large.
Then in the morning we found out that the bathroom was full of humidity, the carpet was wet and not very clean.
The next inconvenient was the breakfast, which has to be taken in a bar close to the original room, but it was no more the case with the room where we stay. And after that a coffee and a croissant are not what I consider a real breakfast.

At the place we stayed there was a plate at the door with the inscription Bari Backpackers "Santa Claus". I saw it when we left. I look on internet to have more information regarding this place. I found out the following website (http://www.baribackpackers.com/eng/page.php?4), on which the description of the room is the same as the one of Saint Nicholas Plaza (http://www.plazabari.com/eng/page.php?2). I found too that the price we payed to stay there is the normal price asked to stay on this place. So I'm wondering if the discount was really a discount....
So It might be a good place if you are lucky

  • Stayed May 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Pedro5992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed September 13, 2012

We never satyed to this hotel. When we arrived to the hotel,l door was closed and we called to the number which was on the door. Then whe had to wait about 20 minutes) and the the so called manager came.Then the guy who was most probably hindu started to fill the papers and after he had finished he said that they only accept cash. Ok, we paid and the he announced that the place we are going to stay is not here, we have to walk some hundred meters. Ok then we walked and the place they wanted us to stay the night was so called back backers place,. Very dark and in the room there was 2 bun bedas nd one little window. The hotel room what we booked was triple and superior with the balcony.
We were not satisfied and sai that we are not going to stay there and requested the room we had booked. After 1,5 hours of argueing with the hindu he admit that there was some misunderstaning and they had already give our room for someone else.
So please do not go to this hotel!, if You go then it will be nothing more than big mess and scandal!!!!!!!!

  • Stayed September 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
5 Thank Mehis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed August 21, 2012 via mobile

The hostel is difficult to find. We called only to later discover we were around the corner and the owners refused to come and meet us. The owners were rude Indians - 'passport' 'money' and then they added a tax on to the bill. The room was clean but we were not even told about the air-con. Do not stay at this hostel - give your money to someone more deserving than these people.

  • Stayed July 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Markgraydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed April 5, 2012

Although mentioned on the website they could not provide shuttle service. We arrived at the hotel, nobody there, we phoned to the owner, 10 min. later a Pakistani guy welcomed us, he took us to another hotel, he said it would take us to the annex and that the original B&B was fully booked. We walked for 15 min. with our luggage to arrive at a crappy, dirty, dark hostal near the station. We checked the rooms and said we would not stay there. He phoned the owner and we moved back to the original B&B. The room was not ready (room on the basement, without windows) but no problem, we try to be flexible. We left our clothes and luggage in the room and went for shopping. After half an hour the owner phoned us and said we have to return immediately to the hotel and we are obligated to stay in the other hostal. Before we could say anything back he hang up. 1 hour later we received a textmessage on our mobile phone that our luggage was taken out of the room. We could not believe this!! When we arrived again at the B&B the Pakistani guy was there, he gave us back our clothes, all wrapped up and he had put all our belongings in our bags. We asked our money back, in mean time we already booked another B&B. We only got our money back after signing a paper we would not take further action against the hotel. It's very claer this kind of situations are happening regulary. When we arrived the guy had a reservationlist of 8 reservations while the B&B has only 3 rooms! The owner clearly does not understand anything of the hotel business. I travelled a lot and this is the first time in my life I have been treated this way. If you read other reviews on tripadvisor and google you read every time the same comments so DON'T GO THERE!!

  • Stayed May 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank ingridgoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Saint Nicholas Plaza

Property: Saint Nicholas Plaza
Address: Strada Sagges 15, 70122, Bari, Italy
Location: Italy > Puglia > Province of Bari > Bari
Amenities:
Kitchenette Room Service
Hotel Style:
Ranked #112 of 136 B&Bs / Inns in Bari
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Saint Nicholas Plaza 2.5*
Number of rooms: 4
Reservation Options:
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