My family and I took a vacation and stayed at this hotel. Our air conditioning wasn't working in 100 degree heat. Neither was it working for many of my colleagues that brought their families down for a vacation as well. We complained three days in a row and received excuses as to why is was not working each day. Hotel was fully booked, but they never offered to switch rooms for us if anything came available. Our room was miserable and we had to purchase fans just to be able to sleep at night. In addition the housekeeping staff did minimal housekeeping. They didn't make up beds or clean the shower. Mold was starting to build up within the first three days of our stay. They did change out towels, but that was it. Lastly parking was insufficient to accommodate guests and restaurant patrons at the same time. I had to park illegally and go out an hour later to see if any regular parking was then available. Staff was friendly,but still couldn't fix the major issue...air conditioning. I would have sacrificed courteous service for ice cold air. I will never, ever stay here again.
- Official Description (provided by the hotel):
- Hotel Victoria is located less than 10 minutes from the Vicenza city center, and it's easy to reach from the motorway exit.Our facilities: rooms with wi-fi internet connection, air conditioning, LCD tv, large garden with swimming pool, brand new fitness center, conference hall with 60 seats. ... more less
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