Our group of three couples had reservations for one night at La Grotta, as we made our way from Venice to Lake Como. We had reserved in April for the stay in late September and no credit card was required to reserve. Prior to leaving the US, I emailed the hotel to re-confirm our reservation two or three times and each time there was an automated reply stating that someone from the hotel would contact me soon. No one ever did contact me. Meanwhile, another person on Trip Advisor posted that he also was getting no response to his request to reconfirm. Panic was beginning to take over as the night of our stay was a very busy one in Verona, with a trade fair and an opera on ice. In other words, it would be very difficult, if not impossible, to find three rooms for our group.
While in Venice I contacted the hotel via telephone and spoke to Sylvia who was very pleasant and very helpful. She reassured me that she had three rooms for us, although they would be at a second property which was about 3 km away from the main property. She said the second property was newer and more modern than La Grotta. I was relieved we had rooms, but was still a little concerned.
By the time we arrived at the hotel, Sylvia was able to accommodate us in the property we had originally booked and we were VERY pleased with the stay.The rooms were spacious, modern, very comfortable and quiet. The modern bathroom was the largest of all in our 9 hotels during our trip. The breakfast was wonderful with a nice selection of cereals, breads, yogurt, eggs and a great cup of cappuccino. There was a strawberry cheese breakfast torte that I talked about for days! We chose to sit outside on the patio although the inside area was very nice as well.
We drove into Verona for dinner at the Torcolo Hotel Restaurant and to explore the old town, parking in a large garage near the city center. Leaving Verona on our way to Lake Como, we stopped at Desenzano en Garda and took a ferry to spend some time in Sirmione, a lovely seaside town.
Sylvia and her brother Nicola were very helpful in giving directions to drive to town and directions to Desenzano. They both speak very good English and Sylvia's calm, patient manner in reassuring me prior to our stay via telephone was much appreciated. She instilled confidence when I was feeling a bit concerned.
I would recommend La Grotta if you prefer to stay outside the city center or if no accommodations in the city are available. The hotel provides good value for modern, comfortable rooms. The service rating was affected by the lack of response to emails but balanced by the excellent service afterwards.
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