We arrived at the Maxim at 7.30 pm on the 22nd of December and asked if we could eat that night in their restaurant - we were told it was closed. We had booked the hotel from the 22nd until the 29th of December and at no time had they indicated that the restaurant would be shut at nights. It was shut EVERY night which caused us a lot more expense on the holiday. They gave us a very out of scale hand drawn map indicating where 3 places to eat were. Eventually stopping at a small bar we were sent off in the right direction!
The hotel is also a long away from the centre of Verona, but luckily there are frequent buses. The rooms were a good size, but cleaning/replenishing toiletries/tea/coffee etc was haphazard. Breakfast and the morning staff were excellent, as was Luigi the barman. Most of the reception staff were helpful, but when we telephoned from England to arrange a shuttle bus from the airport on the 22nd we were told that this had been discontinued - a fact not shown on their website. Guess what - we able to book this discontinued service back to the airport on the 29th!
This hotel could do so much more - a lot of websites show this as a Best Western hotel but it isn't - and that branding makes people expect a lot more.
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- Also Known As:
- Maxim Hotel Verona