We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Exceeded our expectations!” 5 of 5 bubbles
Review of Best Western Hotel Firenze

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Best Western Hotel Firenze
Ranked #5 of 79 Hotels in Verona
Certificate of Excellence
UK - Stockton on tees
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Exceeded our expectations!”
5 of 5 bubbles Reviewed October 3, 2012

A lovely hotel - very clean, friendly and helpful staff, excellent breakfast, well stocked bathroom (!), clean sheets and towels every day - all our needs were met, no matter how big or small! Brilliant location for the arena, shops etc. and also the train and bus station.
No complaints whatsoever and would highly recommend this hotel to anyone!

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PP10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sergiocucini, Proprietario at Best Western Hotel Firenze, responded to this review, October 9, 2012
dear pp10

it is a plasure for the management and the staff reading that our customers feel better than they expected at best western hotel firenze.
we work hard to let you stay well.
and verona deserves happy people to show her beauty.
hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,124 reviews from our community

Traveler rating
    613
    438
    63
    7
    3
See reviews for
205
585
40
118
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Meldola, Italy
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

This hotel greets you with a bell hop to carry your luggage to your room and then take you to their underground garage to park your car for 15€ a nite. The rooms are spacious and spotless with the best modern facilities. Wifi is free throughout the hotel! Breakfast was abundant and the choices were endless, all delicious with wait staff to tend to your every need. Location is about a 10 minute walk to the arena with the main attractions (piazza dell'erbe) located another 10 minutes further. Bike rentals also available 4€ per day, an excellent way to see the city. Totally enjoyed my stay here, can't wait to go back.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mystique59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sergiocucini, Proprietario at Best Western Hotel Firenze, responded to this review, September 28, 2012
dear mherring59

I'm very pleased that you felt so well during your stay in verona at best western hotel firenze.
our goal is to let our guests feel well and your words are the trophy for our showcase.
our town deserves people like you were to show and appreciate its beauty.
come again and we'll do better.
thank you so much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed September 18, 2012

Overall hotel is nicely located and hotel has temporary parking in front before shifting to a garage nearby. But.. I need to comment on 2 incident for 2 Indian staff.

1) an Indian staff suppose to lead us to the garage. When after parking and all, we ask him if we can take over the garage remote control for the barrier. He just walked ahead of us and speaking in a non- understandable English while
Walking away. We were like, what kind of customer service this is?
2) breakfast time an Indian staff( not the same one) being rudely asking me to shift in.

Can't believe a 4 star hotel with very good services from local German staff. But image will be destroyed because of them? I feel for them as well as hopefully they can improve their staff's services. Other than that.. Overall the hotel rooms are clean and nice.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jervis_shen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sergiocucini, Proprietario at Best Western Hotel Firenze, responded to this review, September 28, 2012
dear jervis_shen

I and all the staff apologize about your feeling not to be welcome by our sri lanka working men but I can guarantee about their kindness and job attachment.
maybe they were tired or in confusion as the man at the garage had to come back quickly to the hotel and because of excessive flow of guests during breakfast time as soon as you were looking for your table...
I know we can't justify for their failures but hope these incident did not prejudice your stay at our hotel and the visit in verona.
hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 14, 2012

The hotel is close to the main train station, but if traveling with suitcases it's best to pay about 10 euros for a taxi to the hotel. Front desk staff are not particularly friendly, but are efficient and helpful. Rooms are large by European standards with quality bedding and furnishings. The bathroom is large and modern. Free WiFi is standard. The breakfast is excellent and looked as though it was included in every guests' rate. We stayed in a front room overlooking the main street. There was no noise from the traffic as these rooms have automatically operated shutters which can come down over the thick glass windows at night time. The location is very convenient with banks, cafes, and grocery stores nearby. It is a short walk to the old town and the fantastic shopping of Verona

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cazman58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sergiocucini, Proprietario at Best Western Hotel Firenze, responded to this review, September 18, 2012
dear cazman58,

we're happy that your staying in verona and at hotel firenze was satisfying.

the station is nearby but could be hard when pull your luggage.

nevertheless we hope you'll suggest our hotel to you friends that will come to italy.

and to see you too.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kerry
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed September 14, 2012

We recently stayed in this hotel and as previous posters say it is perfect for both the Train and Bus Station and the Arena/Piazza Bra. The room was spotless and sent an email ahead of my arrival asking for a room at the front. This they did and it was a beautiful room, with lovely lounging area. The staff were excellent and the breakfast was the best EVER!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ammber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sergiocucini, Proprietario at Best Western Hotel Firenze, responded to this review, September 18, 2012
dear ammber,

it's beautiful reading that you chose our hotel because of other guests reviews.

it means that working well results and appreciaton arrive.

hope to see you again in verona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 12, 2012

Having driven from Venice (and still unfamiliar with traffic signs and Italian driving), I was relieved that the hotel was on Corso Nuovo, a main boulevard just a few blocks below Piazza Bra and the Arena. Our room was spacious, clean, well appointed and comfortable. The bathroom was large. The breakfast buffet was the best of our trip with a large selection of cereals, eggs, cheeses, pastries, juices and meats, and the essential - American coffee. The front desk was quite helpful in providing directions, ordering taxis and making restaurant recommendations and reservations. The courtesy computer was painfully slow (we experiencwed this in every hotel we stayed at in Northern Italy).

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eljaypi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sergiocucini, Proprietario at Best Western Hotel Firenze, responded to this review, September 13, 2012
dear eljaypi,

we love our guests and what you had during your stay in verona was our standard.

sorry for the internet slow performance but this is the state of the business in italy.

hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 8, 2012

A hotel which Best Western ought to be very proud of. We stayed here for 2 nights in early Sep 12. The staff were genuinely pleasant and could not do enough for you with their warm welcome. The room was immaculate, and very well appointed, albeit subject to a little traffic noise in the morning. This was everything a hotel ought to be with a great breakfast to match. It would be at the top of our lists when staying in Northern Italy in the future.
Thank you Best Western Hotel Firenze Verona.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sueandty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sergiocucini, Proprietario at Best Western Hotel Firenze, responded to this review, September 18, 2012
dear sueandty,

we all appreciated your report about your stay in our hotel.

it's a pleasure reading that all our efforts to let our guests feeling well reach the goal.

thank you and come back soon to verona ;-)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Verona hotels
0.1 mi away
Grand Hotel Des Arts
Grand Hotel Des Arts
#4 of 79 in Verona
4.5 of 5 bubbles 986 reviews
0.6 mi away
Giulietta e Romeo Hotel
0.6 mi away
Hotel Milano
Hotel Milano
#9 of 79 in Verona
4.5 of 5 bubbles 2,104 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Accademia Hotel
Accademia Hotel
#2 of 79 in Verona
4.5 of 5 bubbles 1,666 reviews
0.2 mi away
Hotel Trieste
Hotel Trieste
#7 of 79 in Verona
4.5 of 5 bubbles 630 reviews
0.4 mi away
BEST WESTERN PLUS Hotel De Capuleti
Show Prices
Show Prices
Show Prices

Been to Best Western Hotel Firenze? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Hotel Firenze

Property: Best Western Hotel Firenze
Address: Corso Porta Nuova 88, 37122, Verona, Italy
Phone Number:
Location: Italy > Veneto > Province of Verona > Verona
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Verona
#4 Luxury Hotel in Verona
#5 Business Hotel in Verona
#8 Romantic Hotel in Verona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Hotel Firenze 4*
Number of rooms: 67
Official Description (provided by the hotel):
Best Western Hotel Firenze is a modern 4 stars with all comforts in each room, everyone of them either with steam bath or jacuzzi. Besides the main bulding it has an annex (called Casa Cavallino) with 18 apartments, everyone with its own kitchen corner, very suitable for families or long stays. Both in common areas and every room you will find free wi-fi internet connection. A Bar lounge is available in the lobby as outdoor place to have a drink or eat easy meals. There are meeting rooms with a maximum of 50 person capacity. Well located, it is 10 minutes walking far from the city center, where you can find the famous Arena, and same distance from the train station, where you can take the 20 minutes frequency shuttle bus to the local airport (Aeroporti del Garda). If you come by car the Hotel offers a garage service starting from 15 € charge. 22 bicicles are available for rent to visit the town by bike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Despegar.com, Priceline and Agoda so you can book your Best Western Hotel Firenze reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Firenze
Best Western Verona
Verona Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing