Like Juliet is a wonderful guesthouse. Close to the Arena, in a quiet side street in the old centre of romantic Verona. The rooms have recently been done up, and although not really to my taste, they are functional, clean and orderly. Breakfast is prepared and is served in a separate room. It really does have a wonderful feel about it and added to the location, it’s a great spot. If you get to stay there that is.
Despite the phone call and the protracted e-mail communication over 2 months, Maria (the 1 owner) did not have our reservation when we arrived. She claimed it was a mistake on our part. But when confronted by her own email, so managed to offer to help us out of our trouble. With a fair amount of effort on her part, she found an alternative for 2 of the 3 nights. Although not quite to the same standard, we were not offered a reduction or assistance with returning to Like Juliet for the third night.
On our return to Like Juliet for the 3rd night, we noticed the level of confusion and lack of organisational skills continued. The promise of ‘no other guests’ seemed at odd with the door needs to be open to the passage. Also, the breakfast being put out 1 minute before our stated time was cutting it a bit fine.
Maria did reduce the bill in the end, but I still do not think she saw her hand in the confusion or the impact that it had on our holiday. A large amount of anxiety, time and worry would have been saved had they made use of organisational and planning skills.
- Official Description (provided by the hotel):
- B&B Like Juliet is a quite pretty and comfortable place to stay. Located in the Verona city center within a walking distance of the Arena and Juliet House. All the ensuite rooms are spacious and air conditioned. We are happy to offer tea/coffee facilities. Breakfast included, free wi.fi, free fridge with water and beverage . ... more less
- Reservation Options:
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