We arrived at the Casaesvael last weekend to spend two nights as we had tickets for the opera. All seemed well and we checked in happily and settled into our room. Then the nightmare began...very suddenly the electricity went off which required a trip all the way downstairs, into the small courtyard, find the fuse box and reset the fuses (the owners aren't resident). As I did this sparks came out of the fusebox and I wasn't happy. This whole process then continued at 10 minute intervals with guests taking in turns to reset the fuses. I managed to get hold of the owner eventually and we were relieved (thanks to Booking.com) to get a full refund and a relocation to the Mastino Hotel (great) close to the arena. Check this is sorted before you book. Nightmare!
- Official Description (provided by the hotel):
- Bed and Breakfast located on the first floor of a historical building of 1500 in the heart of the city near all the most important monuments and museums of interest to tourist . ... more less
- Reservation Options:
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