We have booked this appartment for an overnight stay. We are all passionate traveller, and we have many expereince throught Europe!!
On our way to Verona, we had heavy snow storm and car accident, and we arrived at 20:45 instead of 18:00 at check in day. Michaela was shouting at us on the phone, did not want to offer any option to check us in. With 3 kids, in the evening, we had to find another appartment to stay. And she refused to provide any option or to return payment!
We were told that appartments have no reception (as usually...) but we were not told that in case of 2 hours delay, we will be left on the street, with our money taken!!!
Unbelivalbe... we have never had similar experience.