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2 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Verona, Province of Verona, Veneto

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Miona S
1 review
“Unfriendly and rude - left familly with 3 kids on the street!”
Reviewed February 2, 2018 for a stay in February 2018

We have booked this appartment for an overnight stay. We are all passionate traveller, and we have many expereince throught Europe!!

On our way to Verona, we had heavy snow storm and car accident, and we arrived at 20:45 instead of 18:00 at check in day. Michaela was shouting at us on the phone, did not want to offer any option to check us in. With 3 kids, in the evening, we had to find another appartment to stay. And she refused to provide any option or to return payment!

We were told that appartments have no reception (as usually...) but we were not told that in case of 2 hours delay, we will be left on the street, with our money taken!!!

Unbelivalbe... we have never had similar experience.

Miona

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 4, 2018
Dear Mrs. Miona,
First of all, you wrote a review for an apartment you didn't even stay in, as you well know. We never met each other.
I think it not correct write a review because you know that you didn’t respect term and conditions.
When you reserved, You told us that you would have been arriving at 05:00, we've been waiting for you till 08:30pm and you didn't show up.
We called you several times but nobody replied even if the call was going through, if you've had Roaming problems, it is not our fault, you could have found a way to contact us to inform about your delay as you did later on to complain. We sent you an email at 6 pm and an other at 8.30 when we went away.
Then at 08:45pm, when we had already left our office, you called us pretending to be checked in and also offering money for that and you said you’d be at the apartment about at 9.30pm.

This is not the way we work, our check-in terms and conditions are simple and clear, it was your negligence that brought you to this situation.

For what concerns refunding, once again: you have to sort it out with the booking engine you've booked with, it's not our responsability, you didn't pay to us but to the website.
This is not an hotel this is an apartment.

Please respect the work of others and be correct when writing a review. It is not nice to write only part of the story and to omit not having read correctly or respected terms and conditions ignoring our numerous calls.

Our best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 guests
Adults2
Children0
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