When I arrived in this hotel they told me that my room was outside in a dependance near there; I was a little bit surprised because my reservation was absolutely clear "Hotel Bella Venezia", nevertheless I was silent and followed the porter into this other room. In effect this room, that they presented me as a dependance, was the room of another hotel called "La Scala", the room was claustrophobic, without any night-tables nor mirrors in our room, you can't walk properly in our room because the bed occupied all the space and you had to walk back flanked the wall because there wasn't enough space; the bathroom was dirty and the shower broken, our room was near the lift so it was really noisy...
I went to the reception explaining my complaints and they answered me that the responibility was of the website on which I had my reservation....I phoned the website on which I booked this hotel and they gave me confirmation that my reservation was for Hotel Bella Venezia and not for this external room that in effect is another hotel without any star I think!!!!
It was really a bad experience and I felt sad mostly about their lack of honesty: they gave me wrong and false explanation, I could rebut because me too I work in a reception so I know how portals' reservations are managed...
- Official Description (provided by the hotel):
- Hotel Bella Venezia is a four stars hotel located in Calle dei Fabbri, in the heart of Venice, just few steps from Rialto Bridge and Saint Mark Square. It is easily reachable by all the public and private service on duty in Venice. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, ACCOR, Cheap Tickets, Odigeo, Travelocity, Agoda and Priceline so you can book your Bella Venezia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bella Venezia Venice
- Bella Venezia Hotel Venice