We booked this hotel through venere.com and realized several weeks before our trip that the dates were wrong. venere.com didn't do a good job in resolving this issue, but Hotel Bella Venezia was notified several weeks before our trip that we would not be able to make the dates booked. They had plenty of time to re-book the hotel. We thought all was fine and then noticed a charge on our credit card for this hotel. Even though venere.com was responsible for the problem, I feel Hotel Bella took advantage of this situation. I sent three e-mails directly to them and never received a single response. I feel they collected money from us for a room we never used and were also able to book the room to someone else. I feel this was dishonest and wish they had had the courtesy to reply to one of my e-mails. I'm going to Venice again next month, but I DID NOT book this hotel!
- Official Description (provided by the hotel):
- Hotel Bella Venezia is a four stars hotel located in Calle dei Fabbri, in the heart of Venice, just few steps from Rialto Bridge and Saint Mark Square. It is easily reachable by all the public and private service on duty in Venice. ... more less
- Reservation Options:
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- Also Known As:
- Bella Venezia Venice
- Bella Venezia Hotel Venice