Our stay here was accentuated by the view from our room window across the water facing Venice. All the staff were extremely friendly and helpful with great attention to detail. The room was very spacious, the furnishings were very lovely, absolutely a comfortable first class room.More
Hilton
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Luxurious hotel for those who want to be off the beaten track in a quiet but accessible location on Giudecca island easily reached by several of the vaporetto routes. Helpful staff, extremely clean rooms and generous breakfast buffet. Several restaurants located on the pier so we didn't try the restaurants for any other meals. We were a large group traveling together so the wi-fi fee was included in our booking,
Dear Guest,
thank you for your kind review and comments on TripAdvisor. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the location on the quite and relaxing Giudecca island. We are delighted to read that you liked our property and your accommodation and we are also glad for your kind words towards our helpful Team Members. Thank you for being our Guest and we all look forward to welcoming you back again to Hilton Molino Stucky in the near future.
Best regards
Ilio Rodoni
General Manager
We stayed at the Hilton Molino Stucky for three nights before our Crystal Cruise and enjoyed every minute. Beds were great as was the executive lounge. Staff were very accommodating, helpful, and knowledgeable.
Dear Sir, thank you for your kind comments on this website.We are pleased to read that you had a nice stay and it was very kind of you to mention the helpfulness and professionalism of our Team Memebrs. It is a pleasure to receive such positive feedback and we all look forward to welcoming you back to the Hilton Molino Stucky sometime in the future.
Best regards,
Ilio Rodoni
General Manager
Picked out this hotel because I am traveling alone. For me it’s an ideal location. It’s out of the way but easily accessible. The city is so busy - even in September- and this hotel seems like a quiet island. Once you check in you have canal boat access. My room is possibly one of the most beautiful rooms I’ve stayed in (including Paris). I have a view of the water. So happy with this choice. Staff are helpful and friendly. Food is good.
Dear Guest,
thank you very much for your positive review on TripAdvisor. It was very kind of you to mention our friendly Team Members and it is important for us to know that you have enjoyed the quite atmosphere of the Giudecca island. Whatever the occasion may be, we hope to have the opportunity to welcoming you again in the near future to experience another lovely stay in Venice.
Best regards
Ilio Rodoni
General Manager
We stayed in this hotel for 3 nights. To start with the good: it has a very good infrastructure - room, pool, sky bar etc. you name it.
However, a hotel is not about infrastructure only. Did anybody ever tell the staff how much
their smile will do with the guests? We had rather the feeling (beside the room maids!) that we are just disturbing the staff‘s daily routine than being welcomed as guests.
Arriving on a Sunday afternoon and after a rather time consuming check in (they had all our personal information in advance!) we went to the executive lounge which was empty. For good reasons: no service, no snacks, cold drinks that were warm and a lady on duty that makes you frighten and seems not interested in any guest at all.
Next morning a rather unfriendly welcome in front of the breakfast room. Sitting at the table we ordered 2 soft boiled eggs. Not only the eggs took 15 minutes, but they arrived hard boiled, staff expected us to eat them with the usual big table spoon (!) and the salad decoration -sorry to say - an animal would have refused to eat it. I called the supervisor and she agreed and apologized.
Ok - there are bad days even in a good hotel up and then. However, the next two mornings it happened the same: long waiting time, eggs not soft but hard, no appropriate spoon and poor decoration. We complained on second morning either, on third we simply gave up.....
Looks like their slogan: „We make it right“ is more or less a marketing phrase.
Dear Guest,
Thank you for posting a detailed review on Trip Advisor and for sharing your opinion on the Hilton Molino Stucky.
In the first place please accept our apologies if some members of our staff were not up to the level of care and attention expected at a Hilton property as this should never happen. All Guests should receive the high level of service for which Hilton hotels are renowned and never feel neglected. We try our best every day to let our valued Guest feel at home and we usually receive lovely feedbacks with regards to the friendliness of our Team Members. Your comments are very important as they will help us to change for the better and improve our service.
We place great value on your opinion and we hope to have the chance to welcoming you with us again.
Best regards,
Ilio Rodoni
General Manager
Located about a 20 min ferry ride from saint Marcos. This is a pretty good option if you want something up market, quiet and away from busy downtown Venice. It’s a large hotel, rooms are immaculate and well appointed. Good lounge, bar and restaurant options although you are a bit of a captive market here. Not a lot to do in the immediate vicinity however there are some nice waterfront local eateries within a 10 to 20 min walk. Good ferry service to downtown, seems to operate every 20 mins or so, it departs and arrives right at the front door. The highlight was perhaps the roof top pool and bar, magical views over Venice. All in all a nice quiet retreat from busy Venice.
Dear Guest,
thank you for your kind review on TripAdvisor, we are really happy to know that you have enjoyed your stay with us and that you loved the location on the Giudecca island which is a mix of 17th century houses, beautiful Gothic palaces, modern buildings and old factories from the early 19th century which were restored by important architects. The area has a burgeoning reputation as a hub of artistic activity and a lovely place to visit is the waterfront or fondamenta, alongside the Giudecca Canal. It is lined with numerous cafés, art galleries and restaurants, some of them belonging to the old Venetian cooking tradition, and we are glad that you had the opportunity to discover this peaceful and original side of the Serenissima. Thank you for being our Guest and we hope to welcome you again to experience other lovely moments in Venice.
Sincerely,
Ilio Rodoni
General Manager
