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Reviewed September 17, 2019 via mobile

We stayed in this hotel for 3 nights. To start with the good: it has a very good infrastructure - room, pool, sky bar etc. you name it.
However, a hotel is not about infrastructure only. Did anybody ever tell the staff how much
their smile will do with the guests? We had rather the feeling (beside the room maids!) that we are just disturbing the staff‘s daily routine than being welcomed as guests.
Arriving on a Sunday afternoon and after a rather time consuming check in (they had all our personal information in advance!) we went to the executive lounge which was empty. For good reasons: no service, no snacks, cold drinks that were warm and a lady on duty that makes you frighten and seems not interested in any guest at all.
Next morning a rather unfriendly welcome in front of the breakfast room. Sitting at the table we ordered 2 soft boiled eggs. Not only the eggs took 15 minutes, but they arrived hard boiled, staff expected us to eat them with the usual big table spoon (!) and the salad decoration -sorry to say - an animal would have refused to eat it. I called the supervisor and she agreed and apologized.
Ok - there are bad days even in a good hotel up and then. However, the next two mornings it happened the same: long waiting time, eggs not soft but hard, no appropriate spoon and poor decoration. We complained on second morning either, on third we simply gave up.....
Looks like their slogan: „We make it right“ is more or less a marketing phrase.

Date of stay: September 2019
Trip type: Traveled as a couple
3  Thank MiroSu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MolinoStuckyHilton, General Manager at Hilton Molino Stucky Venice, responded to this reviewResponded September 19, 2019

Dear Guest,
Thank you for posting a detailed review on Trip Advisor and for sharing your opinion on the Hilton Molino Stucky.
In the first place please accept our apologies if some members of our staff were not up to the level of care and attention expected at a Hilton property as this should never happen. All Guests should receive the high level of service for which Hilton hotels are renowned and never feel neglected. We try our best every day to let our valued Guest feel at home and we usually receive lovely feedbacks with regards to the friendliness of our Team Members. Your comments are very important as they will help us to change for the better and improve our service.
We place great value on your opinion and we hope to have the chance to welcoming you with us again.
Best regards,

Ilio Rodoni
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2019

Located about a 20 min ferry ride from saint Marcos. This is a pretty good option if you want something up market, quiet and away from busy downtown Venice. It’s a large hotel, rooms are immaculate and well appointed. Good lounge, bar and restaurant options although you are a bit of a captive market here. Not a lot to do in the immediate vicinity however there are some nice waterfront local eateries within a 10 to 20 min walk. Good ferry service to downtown, seems to operate every 20 mins or so, it departs and arrives right at the front door. The highlight was perhaps the roof top pool and bar, magical views over Venice. All in all a nice quiet retreat from busy Venice.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
3  Thank 25ian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MolinoStuckyHilton, General Manager at Hilton Molino Stucky Venice, responded to this reviewResponded September 19, 2019

Dear Guest,
thank you for your kind review on TripAdvisor, we are really happy to know that you have enjoyed your stay with us and that you loved the location on the Giudecca island which is a mix of 17th century houses, beautiful Gothic palaces, modern buildings and old factories from the early 19th century which were restored by important architects. The area has a burgeoning reputation as a hub of artistic activity and a lovely place to visit is the waterfront or fondamenta, alongside the Giudecca Canal. It is lined with numerous cafés, art galleries and restaurants, some of them belonging to the old Venetian cooking tradition, and we are glad that you had the opportunity to discover this peaceful and original side of the Serenissima. Thank you for being our Guest and we hope to welcome you again to experience other lovely moments in Venice.
Sincerely,

Ilio Rodoni
General Manager

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Reviewed September 15, 2019

Amazing view of Venice. We loved the view from the rooftop pool. Unfortunately, we were unable to borrow an adapter for the power outlets, something that other hotels in Rome and Tuscany allowed us to do. Instead, we had to buy one from the gift shop. But, it is one lesson learned for our first visit to Europe.

Date of stay: September 2019
Trip type: Traveled on business
2  Thank Manny-Kaye G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MolinoStuckyHilton, General Manager at Hilton Molino Stucky Venice, responded to this reviewResponded September 19, 2019

Dear Guest,
thank you very much for your kind review on TripAdvisor. We are happy to read that you had a pleasant stay and we hope to have the chance to welcoming you again in the future.
With best regards

Ilio Rodoni
General Manager

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Reviewed September 14, 2019 via mobile

Here on a Viking tour and this was the hotel they use.
Nice room, very quiet, easy to
control the temperature and large bathroom.
Breakfast was excellent.
Easy to taxi back over.
We would stay here again.

Date of stay: September 2019
Trip type: Traveled as a couple
3  Thank VanHalenII
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MolinoStuckyHilton, General Manager at Hilton Molino Stucky Venice, responded to this reviewResponded September 19, 2019

Dear Sir,
Thank you very much for posting your positive review on TripAdvisor. We are pleased to hear that you have enjoyed your stay with us and it was very kind of you to mentioned some positive impressions during your stay.
The Hilton Molino Stucky is indeed ideal for cruise-holiday makers and we are pleased that you found our property a convenient location for your stay in Venice.We hope to have the chance to welcoming you back in the future and send our best regards from Venice.

Ilio Rodoni
General Manager

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Reviewed September 10, 2019 via mobile

I have stopped at a few Hilton hotels but I must say this is my favourite so far, the way the architects kept a lot of the original features of the old building give an excellent blend of old and new. The standard of the room, decor and public areas was all beautifully built. The pool area is a really nice place to unwind if you have had enough of sight seen for the day, be warned the water is very cold. Staff all did their jobs to a very high standard in all areas of the hotel. It’s well worth the €8 each for the use of the Hilton boat it runs every few minutes to a couple of stops on the main island. Breakfast was very good with a good selection.
Tips, there is a small bar two bridges down from the hotel, a nice little walk, the drinks are much cheaper than the hotel and they do some lovely Italian snacks you can pick out from the counter, nice views to watch the many boats go by while having a drink and bite to eat.
Getting to the hotel - there are numerous options, the most convenient that I used but a bit expensive is the water taxi at €130 then I caught the water bus when going back to the airport this is about €15 each.
Only down side to this holiday is everything is very expensive, I did expect this I just didn’t know how expensive. I will definitely stop here again in the future.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Lee C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MolinoStuckyHilton, General Manager at Hilton Molino Stucky Venice, responded to this reviewResponded September 19, 2019

Dear Sir,
Thank you for your kind comments on this website. We are pleased to read that you had a pleasant stay with us and that you have enjoyed the hotel services and facilities. We acknowledge your comments on prices, though we assure you that prices of food and beverage in our bars and restaurants are in line with other 5-stars hotels in Venice. Thank you for staying with us and we look forward to welcoming you back to Hilton Molino Stucky in the future. Best regards

Ilio Rodoni
General Manager

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