I booked this hotel through booking.com in March 2012. I confirmed my booking and estimated time of arrival on 27th August 2012 and the hotel owner Lidia assured me all was well and they were looking forward to my stay. They sent a comprehensive map and instructions of how to find the hotel (these were very accurate and helpful). 3 days before my arrival the entire cost of the room was charged to my credit card. 2 days prior to arrival the hotel sent a generic email asking for time of arrival. I duly responded again.
We arrived on Wednesday 12th September in the pouring rain at the time we estimated in the previous correspondence. Despite buzzing countless times and phoning the given phone number we were still standing out on the street 50 minutes later getting wet.
Eventually we were let in by a young couple who were returning from a night out. They were sympathetic to our plight as they had been sent to a friend of the hotel owners on their first night due to a mix up with their booking.
Inside the hotel there wasn't any staff in sight. Luckily we found a list of 'emergency' numbers. The first 4 didn't answer.(thankfully it wasn't a proper emergency). We finally got through to giampolo. He arrived and checked us into a room. No apology was given.
The next morning we were told we had to move rooms. We were moved into a smaller room. Thankfully that was the end of the bad service. However, we never saw any of the hotel owners or received an apology from them. We were told by a member of breakfast staff that the hotel would cover the cost of the city tax (8euros that would barely cover the cost of the numerous phone calls we were forced to make)
The rooms are clean and of reasonable size.
Breakfast is on the poor side.
Hotel owners were redundant our entire stay.
The only staff available were domestic staff who would happily brush past you without acknowledging your presence.
Location is great, only 5 minutes from Rialto Bridge.
On check out another single traveller arrived with her booking.com reservation confirmation in hand. The domestic staff looked through her diary and guess what....... No booking.
IF YOU BOOK THIS HOTEL YOU ARE RISKING ARRIVING IN VENICE WITHOUT A ROOM. CONFIRMING YOUR BOOKING WILL MAKE NO DIFFERENCE WHATSOEVER. THIS HAS BEEN MENTIONED IN THE OTHER 1 OR 2 STAR REVIEWS. WE WITNESSED IT 3 TIMES IN 3 DAYS. IT LIKELY HAPPENS MUCH MORE THAN THE REVIEWS SUGGEST.
A PESSIMIST MAY SUGGEST ITS A SCAM TO GIVE BUSINESS TO THE FRIENDS HOUSE. AN OPTIMIST MAY CONCLUDE THE HOTEL OWNERS ARE JUST PLAIN INCOMPETENT AND DISINTERESTED.
DON'T HESITATE, GO ELSEWHERE.
- Official Description (provided by the hotel):
- Ca'Riccio is situated in the heart of Venice, 5 minute walk to the Rialto bridge and its markets, the palce Ca D'Oro facing the Grand Canal and the splendid Basillca dei SS.Giovanni e Paolo and a small distance you will come to St Marks Square. The Cannaregio area reveals other hidden treasures of Vencie, like churches, theatres, and musems. ... more less
- Reservation Options:
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- Also Known As:
- Ca` Riccio Hotel Venice