We had a romantic gondola ride booked and I start by saying yes we were late but it was due to start at 600 and we had arrived at prior to 605. The booking says if busy the 30 mins could be 20 so should have still been plenty of time. The fact we were rushing to arrive and navigating the labyrinth that is Venice did not help.
We called the operator after trying the asking the drivers for help and she said nothing she could do. All we wanted was some help as obviously this was paid and the tour company paid the boat and he simply took someone else so was not out of pocket but better off as paid twice for that time.
Absolutely no help was offered at all. This experience was a must for us on this trip so we walked up to a gondolier stop and got straight in for what we had wanted from the tour company for less and it was great. It was cheaper and we had no wait.
So lesson learnt is that no need to use a booking agent and especially not Venice Events or Get Your Guide using Venice Events as the operator.