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“Italian hospitality in the heart of Piazza San Marco”
Review of Hotel Dona Palace

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Hotel Dona Palace
Ranked #93 of 385 Hotels in Venice
Certificate of Excellence
Island of Hawaii, Hawaii
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Italian hospitality in the heart of Piazza San Marco”
Reviewed March 4, 2013

The staff was helpful and professional. They did everything they could to make my stay a pleasant one. Management delivered a fruit tart to my room for my special day. Paolo assisted me with the train schedule and concert tickets; Rafaele assisted me with gift ideas and cough drops. Most of all, I appreciate their warm and sincere hospitality. I felt more like a guest and a friend than a client in the hotel. Thank you for making me feel at home! Congratulations to the management for having such a strong team at the reception. It's a 5-star rating for the staff. Bravi!

Stayed February 2013, traveled solo
Helpful?
1 Thank vteotl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this review, March 13, 2013
Dear Sir/Madam,
thanks very much for taking your time and write a nice review about our Hotel Donà Palace. We were particularly delighted to read that you found our staff helpful and professional. As an hotel, this is one of our main goals and we are pleased we achieved it. Yes, Paolo and Raffaele are really a good receptionists (we know): we are happy they helped you the right "italian" way. Do not forget that all of our staff was, is and will always be very happy to look after your stay; we are then looking forward to the pleasure of meeting you again!
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Basingstoke, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 3, 2013

From the moment we walked through the door, we were made to feel welcome. The manager, Rafaele I think, was courteous, friendly, professional and imparted useful information for our stay in Venice. The room was fantastic, with a roof terrace presenting stunning panoramic views over Venice. Excellent choice for breakfast and quietly tucked away within a couple of mins walking distance of San Marco. Grazie mille!

  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this review, March 13, 2013
Dear Sir/Madam,
thank you so very much for such a nice review about our Donà Palace Hotel. We were especially happy to read that you found our staff friendly (Raffaele is a nice receptionist, as a matter of fact). You see, we pay a lot of attention to the kindness of all of our staff which is one of the things we particularly care about. Along with the high quality of the service, the cleanless of our rooms. We hope to have the pleasure of welcoming you again to our Hotel Donà Palace in the future!
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London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 27, 2013

Lovely staff but the hotel is a bit scruffy and tired in places. Great central location and surprisingly quiet. Good breakfast but the chairs had definitely seen better days. The shower in our room was good but if you were tall you would probably hit your head on the ceiling!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank 799KateL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this review, March 13, 2013
Dear Sir/Madam,

thank you very much for taking time to write a review about our Hotel Donà Palace. We were particularly glad to read you appreciated our helpful staff, enjoyed our very central location and the quietness of our establishment. We hope to welcome you again to the Hotel Donà Palace.
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London
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 27, 2013

The location of this hotel is fantastic, literally a couple of minutes walk from San Marco. The hotel is a little faded in places, but hey at the age of it, it's looking good! I was in a twin room, which was a very good size, had a wardrobe, safe and mini bar. Bathroom was in great condition and the shower was very good. The breakfast area is in a very nice room and the food was good. What made the hotel for me was the staff, especially on the reception area, who I found very helpful and efficient. Every day I asked them for directions to various places (map reading not my speciality) and for restaurant tips. If they didn't know about the restaurant, they would look on tripadvisor for the reviews. Oh and added bonus that opposite the hotel is a wine bar Hells Kitchen which had a good selection of wine for very reasonable prices - hic..

  • Stayed February 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager. at Hotel Dona Palace, responded to this review, March 13, 2013
Dear Sir/Madam,
thank you very, very much for such a nice review about our lovely Hotel Donà Palace! We are glad you enjoyed our central position: yes, as you said, we are a few minutes walk from the most beautiful square in the world! As you could see, the breakfast room was actually the noble floor of our 15th Century building, named after The Donas, a famous patrician family in the history of Venice. Our helpful staff remains at your full disposal, always and we all hope to welcome you again to our hotel soon.
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Rome, Italy
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed February 25, 2013

Sorry to remark this hotel is not a 4-star actually! Our standard double room was really huge, with a nice view above the water, but it was not adequatelly furnished and equipped: small wardrobe, old fitted carpet, a small tv on a desk to be watched only if standing, no hooks for your coats. In the bathroom, which was recently renovated, no towel rack was given, so you had to leave all your towels on the marble top (always wet, of course) or on the bathtub edge! Breakfast was also inadequate IMHO for this level of a hotel, because nothing was really fresh and tasty, and on Saturday morning we had to wait a long for a table. Hall is minuscule and the only public toilet is located at the 2nd floor. The exterior hotel signboard is impossible to be seen in darklight. This hotel needs definitively a pressing renovation and much more taste in interior design. Only one special mention for all reception staff, very polite and friendly.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Giorgio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front desk Manager at Hotel Dona Palace, responded to this review, February 26, 2013
Dear Sir,
thanks for the time you spent in writing your comment anf for the nice words regarding our staff.
Being the Hotel a portion of a very ancient building, one room is different from each other, of course junoir suites and suites are more bigger than the standard rooms but all our rooms are very cleaned and comfortable. Public bath is on the noble floor but I don't think this is a problem being all rooms with bathroom.
Regarding the breakfast there is a big selection of food, daily homemade breadrolls and cakes, products of our bakery: hard do not find something to eat....and our staff is at full disposal if you need anything special
We hope to welcome you again in the future. best regards
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USA
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 14, 2013

The hotel is nice although the rooms are not very large. From our window we had a view of the canal passing under the sight bridge. But the best feature of this hotel is the location, right behind san marco. We have been there for Carnival and rates were quite affordable.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank mcusano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this review, February 18, 2013
Dear Sir/Madam,
thank you for taking your time to write a nice review about the Donà Palace. We were glad to read you enjoyed our central location. We hope to have the pleasure to welcoming you again at the Donà Palace!
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Perth, Australia
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 31, 2013

This is a great hotel - so close to St Mark's Square and access to the water bus service to the whole of Venice. It is surrounded by cafe's - but tucked away in a street ensuring it is quiet enough to satisfy most people.
The hotel has access via the canal making it very useful if travelling alone and arriving in the dark - you can access the hotel directly rather than having to wander around Venice trying to find your way - no easy feat for the new arrival - and certainly not something I wanted to do with suitcases.
Breakfast was included and the choice was satisfying. The waitress was brilliant and so attentive - remebering your preferences for breakfast tea/coffee.
The suite I had was spacious and clean and the welcome fruit tart provided by the management was a lovely surprise.
The bathroom was clean and bright with both a bath and an over bath shower.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank S00ty57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this review, February 10, 2013
Dear Sir/Madam,
thank you very much for taking your time to insert such a nice review about our Hotel Donà Palace. As you fairly noticed, ours is a great hotel; starting from our location: we are really one stone's throw from St. Mark's Square, so close to many restaurants, cafés, museums, interesting sites, etc. Our 14th Century palace lies between Calle dell'Angelo and the canal of the Canonica, therefore our guests have the privilege to be able to arrive with their own water-taxi (no problem with the luggage, then!). We were mostly pleased you enjoyed our buffet-style breakfast, served on the second floor (the noble floor!) of our palace and the helpful staff. We always try to "spoil" (let us use this verb) our guests in order to assure them a very pleasant experience with us and in Venice. We hope to have the pleasure of meeting you again in the future at the Donà Palace!
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Additional Information about Hotel Dona Palace

Property: Hotel Dona Palace
Address: San Marco 391, 30124 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#58 Luxury Hotel in Venice
#122 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Dona Palace 4*
Number of rooms: 27
Official Description (provided by the hotel):
A classy, elegant, luxury boutique hotel, the Donà Palace is a four star property overlooking the Rio at the Doge's Palace with its famous Bridge of Sighs, just a few steps from Europe's largest drawing room, Saint Mark's Square. The Hotel Donà Palace's exclusive setting in the historic heart of Venice is favoured for its priviledged position. Though close to so many important Venetian landmarks, the hotel's luxurious lodgings and accommodation have a refreshingly intimate quiet ambience, blending perfectly with the reflecting warmth of Venetian gothic design. ... more   less 
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Also Known As:
Dona Palace Hotel

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