Almost, but not quite perfect.
Great location in the heart of Venice, very clean, large uniquely furnished bedroom, pleasant friendly staff, good breakfast.
Whats not so good:
When I booked, I mentioned that we were staying here for our 10th wedding anniversary and anything they could do to make our stay more special would be much appreciated. We didn't receive anything, not even a "happy anniversary".
At times staff were so determined to give you space that you actually felt abandoned. On multiple occasions we had finished our food or drinks in the bar and were unable to find anyone to give us our bill. We waited so long for someone to come back to us that on two separate occasions we had to go to reception to ask them to find a member of the bar staff.
The spa was also a mixed bag. Very expensive and very small. We booked a couples "Harmony" package but it proved far from this. Massages had to be done separately as they were understaffed. Mine was fantastic but they completely forgot about my wifes. The language barrier was a real issue but once they found someone who could speak average English, we were told that she was unable to have the massage we had paid for 2 months in advance as they were understaffed and over booked. She ended up having an alternative treatment which was nowhere near as good. Very disappointing for £250.00!!!!
Overall, its a very good hotel but its not quite as exceptional as I had hoped it would be given the price tag.
- Official Description (provided by the hotel):
- Hotel Ai Reali is located in Campo della Fava, a small quiet campo, few steps away from Rialto Bridge and only 5 minutes away from St. Mark’s Square. It’s a fantastic central location for who wish to discover the most real Venice. Experience the thrill to visit the old fish market early in the morning or have a cappuccino staring the Rialto Bridge, walking only moments from your hotel.The palace has been the residence of family Reali, a noble family who became rich with the trade of the sugar. The seal of the family is a double crown, the same crowns you find in the hotel logo. The Hotel is overlooking a canal and it has its own water entrance. Customers can easily arrive or depart by private transportation. In case you prefer to user the public transportation, the ferry stop of Rialto is only 150 metres away. Ferry line “Alilaguna” arriving and departing from the airport also stops in Rialto.The Hotel Ai Reali is a 4 stars hotel S offering all the services you normally find in a 5 stars, including the restaurant “Alle Corone” serving Venetian food with home-made pasta and pastry, a comfortable bar, a bar in the garden (open in summer),A wine cellar, a gym, a great “Reali Spa” with Jacuzzi, steam bath, sauna, emotional showers and a massage center. The products used in our Spa are provided by Vitalis a brand “total nature” well known in Italy.Regarding business, Ai Reali, offers a congress center with a big salon for 75 people, with wifi internet connection and if your dream is a great wedding in the most romantic city of the world, don’t miss the chance to ask our assistance, we are ready to arrange the wedding of your dreams, including the ceremony in the beside church, reception, gondola or boat transportation, lunch of dinner in any style, wedding make up and spa treatments. The decoration of the hotel and the rooms is classical Venetian with a lot of antiques and all bathrooms are full marble in different and elegant colors. The floors have been totally restored, you will really feel like to be in the 18th Century. ... more less
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