This hotel will go down in our vacation history as the worst hotel we've ever stayed at. One of the reasons we chose this hotel was because it was air conditioned (we're from Texas, where everything is air conditioned). We knew it would be hot.
The first night we arrived late, due to an airport delay. We arrived at the hotel and could barely fit into the room. Once our luggage was in the room, we could not walk around the bed, the room was so small. The room must have been about ninety degrees upon arrival. We asked about air conditioning (one of our criteria when booking hotels). The man at the desk (who was about the least helpful person we've come across--we had to continually walk 2 flights down to ask questions) told us there was a key to turn it on. After much searching we found the key. We couldn't turn the control knobs because they were stripped. All we could get was hot air. After many more trips up and down the stairs, the man finally came up to check it out. He could not get it to blow cold air either. To make a very long story short, the hotel did not have any other rooms to move us to, so we had a room we couldn't walk around in that was about ninety degrees. We opened the window but it was situated in an alley with no circulation, so it did not help. We did not sleep that night.
The next day someone more helpful, told us we would get a different room with working air. They were very nice and said they'd move our bags for us when the other room was clean so we didn't have to wait around. When we got back late that afternoon, everything was moved into the new room with the working air conditioning. This room was supposedly a better room (larger) with functioning air conditioning. The room never got below about eighty degrees. The only plus was that we only had one more night.
When we checked out, we were shocked that they had not adjusted the price of the room for the first night. Of course the man at the desk told us that he had no control over it, so we had him call someone who did. The man we spoke to on the phone told us that he had accommodated us by putting us in a new room. That still didn't help the fact that we weren't able to sleep the first night. He said that the heat was turned on and there was no problem with the air conditioner. To add insult to injury, he acted like we should have known this. Really? So, why didn't the man turn it on for us?
Needless to say, we had a very bad experience with this hotel and would not recommend it to our family or friends. The only plus was that it was in a good location.
- Official Description (provided by the hotel):
- NEAR THE VENICE CASINO, THE HOTEL EDEN IS A SMALL AND COZY 3 STAR HOTEL OVERLOOKING THE CAMPIELLO DEL VOLTO SANTO , IN THE HEART OF CANNAREGIO DISTRICT, AN ENCHANTING CORNER OF AUTHENTIC VENICE. ... more less
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- Also Known As:
- Eden Hotel Venice