This isn't another glowing review of the great time I had with Arved - there's no shortage of those here. Rather, this is a testament to Arvad's character and integrity.
I booked an early morning tour with Arvad just last week. It was going to be the highlight of my time in Venice, but a family issue caused me to cancel with Arved only hours before we were scheduled to meet. I emailed Arvad, apologized for cancelling on basically no notice at all, and told him to keep the money I had already paid. After all, this was only fair considering I was cancelling hours before we were to meet.
Imagine my surprise the next day (as I was leaving Venice) when I received an email from Arvad telling me "no problem" AND refunding my payment. This was most unexpected. As a business owner myself, I was prepared to lose my down payment and in fact had no issue with it at all.
I think this act speaks volumes to Arvad's character. Reading the other reviews, there's already no question about the service he provides and the satisfaction of his clients.
Very highly recommended!
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