The staff were incredibly friendly and helpful. It was like staying with an excellent family. The location was good, near San Marco, but in a private courtyard. My daughter loved looking out of our windows at the gondoliers. Breakfast was great as well. We will definitely stay there again when we return to Venice. Our only complaint was that the boats in the canal next to our room were quite loud in the mornings, but that is part of being in venice after all.