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“Very disappointing”

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Arcadia Boutique Hotel
Ranked #28 of 385 Hotels in Venice
Certificate of Excellence
Los Angeles, California
Level 5 Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Very disappointing”
Reviewed October 24, 2013

We chose this hotel based largely upon TA reviews, and had a very different experience.

First the good points:
Beautiful interior – modern, expensive-looking, with classic Venetian touches;
The staff is very friendly and helpful and the rooms look new;
King beds are firm and very comfortable;
Good breakfast and nice lounge area;
We loved the area (in the Cannaregio).

Bad points:
There was a constant VERY strong smell of plug-in air deodorizers in all the public areas. Later we figured out why.

We have travelled fairly extensively in Europe, and are used to the room dimensions. However, our first room (62) was extremely small – too small for the king-sized bed crammed into it in order to sell it as a “double deluxe.” They do list the “starting at” dimensions on the website, but the configuration of the room is such that it feels much smaller and you can barely move around the bed (perhaps a foot between the bed and side wall, and only bit more between the foot of the bed and the facing wall). The bathroom is a 3.5 feet wide galley, and washing your face in the sink gets water all over the floor. In both bathrooms we had, the fixtures were very crowded together.

There are no drawers or closets in the rooms, only some small “cubby” spaces and two rods with a few hangars for clothes. Hanging your clothes prevents the use of the only seating area besides the bed in some of the rooms.

Having seen the first room – which was facing the street, though we had requested otherwise in June when we made our reservations – we asked to be moved. We were shown a slightly larger room (still on the street), but there was a strong smell of mildew from the bathroom, so we elected to stay in the first room until another one came available. We discussed changing hotels, but weren't staying long enough in Venice to lose a day trying to find a new hotel. During our stay, we personally heard three other sets of guests ask to change rooms.

After two nights, a slightly larger room became available which had just been cleaned. We still had to live out of our suitcases, but it was a bit better so we moved into it. When we returned a few hours later we discovered that the cleaner’s sprays had temporarily masked a strong smell of bad cheese/sewage. We immediately reported this to Luigi. He told us that he had a touch of flu and couldn’t smell it. Next he suggested that perhaps it came from the restaurant downstairs (there was no such smell either out our window or in the surrounding neighborhood). It was not coming directly from the plumbing. Finally he gave us some spray deodorizer, as there were no other rooms available.

Between two types of room deodorizer, the room smell was manageable. It now seems likely that this odor problem was the reason for the plug-in deodorizers in the hallways and lounge and the constant overpowering “freshener” smell due to the number of them. We spent our evenings in the lounge to avoid the room smell, although the cloying “freshener” smell was irritating as well. I must repeat that there was no such sewage smell in the surrounding neighborhood. This is an issue that the Hotel really should look at.

Finally, in both rooms we occupied we could clearly hear the voices and the televisions of our neighbors. All in all, we found the hotel attractive and well-located (for us), but, in the end, very uncomfortable. We could not recommend it.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank CharterOneTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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861 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 24, 2013

We stayed at the Arcadia Hotel in October. We found the rooms to be the cleanest of any hotel room we've ever stayed in, which is very important to us. Everything was emaculate. The room itself was small but cozy - what you would expect for Venice (our double room didn't have closets or dresser but that's ok). The breakfast was great - you had everything you could want for breakfast plus you could also have made for you a cappucino or macchiatto. The breakfast room itself is grand and very beautiful. The staff at the front were all very helpful and nice and made you feel right at home. Especially Luigi, who really went out of his way to make you feel welcome. It's amazing how the hotel will make the vacation that much better - we felt like this was our home away from home and felt very comfortable. The location was a bit out of the way of main sites but the area (Cannaregio) was a beautiful district to stay in. This was our favorite hotel by far of any we have ever stayed in. The best!

Room Tip: No dresser or closets in double room so be prepared to not unpack.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VB55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2013

We traveled throughout Italy (Venice, Florence, Cinque Terre, San Gimignano, Pisa, Rome) and of all the hotels we stayed, the Arcadia Boutique Hotel was by far the most impressive in terms of value, cleanliness, visual appeal and service. It may not look like much from the outside, but the renovated rooms and bathrooms were beautiful, as well as the dining area, where we had the most impressive breakfasts and cappuccino every morning. In addition, the staff is friendly and amazing in their service and recommendations. We will definitely be back!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gabradoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level 6 Contributor
108 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 22, 2013

Very friendly place. Extremely clean, although the room smelled musty. Breakfast was set up in a very pretty sitting room on the third floor (lobby is on the second). The entrance is unassuming with a staircase to the second level lobby. Our junior suite did not have a closet nor a dresser. There was a small cabinet with the safe and a couple of shelves. The a/c worked well. The bathroom was modern and water pressure adequate. The bed was very comfortable.

The train station was a 10 minute walk, San Marco was 20 to 30 minute walk.

Some good neighborhood restaurants.

Room Tip: Our room was on the breakfast floor and we could hear set up start at 7:00, to noisy to sleep in.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Milesaday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield County, Connecticut
Level 6 Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed October 21, 2013

My husband and I stayed here towards the end of our eleven day tour in Italy. I saw this hotel on TA and picked it. I am so glad we did! When we arrived I was a little worried from the outside looking in...but all of Venezia is like that I came to find out. This hotel is gorgeous inside! The rooms are not huge, but they are well laid out with enough room for everything. CLEAN, modern, beautiful decor, comfortable bed, fresh towels, robe & slippers. I loved our little balcony which overlooks the street below.
We were able to walk very easily from the train station to the hotel, rolling our luggage and arrived in under ten minutes. This was huge for us as taking a water taxi can be confusing and expensive. One night I really wanted a bottle of water. My husband went right outside to a stand and was back in probably 3 minutes! There was street noise into the evening, but it didn't keep me up and the stands/restaurants shut down so it gets much quieter.
The breakfast room is gorgeous and the food was outstanding.
A huge plus was when we left Venezia to Milano, we realized we had left our passports in the hotel. They tried to contact us right away, but with didn't have our phones on until we arrived in Milano. Hotel Arcadia did everything they could for us. They called different couriers and stayed in contact with us and with our hotel in Milano. We were able to get them back through a person in Milano, so it all worked out. We really appreciated Hotel Arcadia for their assistance.
We have already recommended this boutique hotel to friends and we will continue to do so. Thank you for a wonderful experience!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MomCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 18, 2013

After arriving in a frazzle (4 hours on the Autostrada), we were kindly greeted and shown immediately to our rooms, which were cool, clean and beautifully appointed. This newly renovated hotel is not next to San Marco Square, but if you don't enjoy walking it is only 5 minutes from the nearest Vaporetto stop. It is 10 minutes from the train station, and 20 from the parking garages at Piazzale Roma.
The rooms are scrupulously clean and decorated in a modern style with traditional touches. We found our room (facing the side street) to be very quiet, considering that the hotel is on the main path to San Marco. The beds were nice and firm - just what you need after a day full of walking.
The breakfast was bountiful and the cakes were scrumptious - my husband couldn't resist eating a piece each morning.
Most importantly, we found the staff to be friendly and helpful - they made our stay in Venice so easy. Thank you!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArleneS30123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanmigueldeallende
Level 5 Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 18, 2013

I will give some context to this review...my wife and I traveled in the Veneto & Venice for two weeks; our lodgings consisted of three and four star hotels and the Arcadia was our final stop and second hotel in Venice. I feel comfortable comparing the Arcadia's the location, service, comfort, value, and general feel to our other lodgings and can unequivocally recommend it in of these parameters.
Location: The location in Cannaregio is great, but it depends what you want...prior to this, we stayed in a room overlooking the Grand Canal in the Dorsoduro which was breathtakingly beautiful and romantic. This, of course, had its price and that price was a hefty bill in Euro. That said, I was just as happy in Cannaregio and walking along canals peppered with trattorias and bars whose real Italian patrons spilled out onto the streets with wine or spritz and chatted the night away. The Cannaregio's canalside life makes for an atmosphere that is dreamy beyond belief--a vision of life at its best. We also had the best meal of our trip in this neighborhood, which perhaps colors my recollection.
Service: Arcadia's service far outclassed every other 3 star hotel and was better or on par with the 4 star lodgings. Arcadia's Manager is elegant, meticulous, and life loving and makes sure the hotel is run the same. The breakfast buffet was many clicks better than all other 3 star hotels we stayed at, second best on our trip, and served in a beautiful high ceilinged room.
Comfort/Rooms: New, well decorated, spotless, very comfortable bed (actually most comfortable bed & linens on the trip). They are not large and our room had no view per se. That said, It's a very comfortable respite from the life of the city outside---and I would venture to say that the Cannaregio has some of the best in Venice and much of Italy--it reminded me of the Greenwich Village back in the day.

Room Tip: Don't go to the hotel expecting a merchant ivory room with a view of venice.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdlgto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arcadia Boutique Hotel

Property: Arcadia Boutique Hotel
Address: Cannaregio, 1333 | Rio Tera San Leonardo, 30121 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Cannaregio
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#10 Romantic Hotel in Venice
#34 Family Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arcadia Boutique Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Hotel Arcadia, a splendid, charming residence in the centre of Venice, is delighted to offer you a fine stay in the magical city suspended over the waters of the lagoon. The sophisticated elegance of this small but refined boutique hotel can be seen in its captivating and romantic furnishings, a blend of period and modern, with hints of contemporary color and an atmosphere born of a glorious past. The setting is a splendid 17th century palace that harks back to the magnificent and aristocratic age of bygone Venice, but the atmosphere is one of a welcoming hotel de charme with elegant, refined taste. The result is Hotel Arcadia, a perfect blend of East and West, contemporary color and period details. ... more   less 
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Also Known As:
Arcadia Hotel Venice

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