We chose this hotel based largely upon TA reviews, and had a very different experience.
First the good points:
Beautiful interior – modern, expensive-looking, with classic Venetian touches;
The staff is very friendly and helpful and the rooms look new;
King beds are firm and very comfortable;
Good breakfast and nice lounge area;
We loved the area (in the Cannaregio).
There was a constant VERY strong smell of plug-in air deodorizers in all the public areas. Later we figured out why.
We have travelled fairly extensively in Europe, and are used to the room dimensions. However, our first room (62) was extremely small – too small for the king-sized bed crammed into it in order to sell it as a “double deluxe.” They do list the “starting at” dimensions on the website, but the configuration of the room is such that it feels much smaller and you can barely move around the bed (perhaps a foot between the bed and side wall, and only bit more between the foot of the bed and the facing wall). The bathroom is a 3.5 feet wide galley, and washing your face in the sink gets water all over the floor. In both bathrooms we had, the fixtures were very crowded together.
There are no drawers or closets in the rooms, only some small “cubby” spaces and two rods with a few hangars for clothes. Hanging your clothes prevents the use of the only seating area besides the bed in some of the rooms.
Having seen the first room – which was facing the street, though we had requested otherwise in June when we made our reservations – we asked to be moved. We were shown a slightly larger room (still on the street), but there was a strong smell of mildew from the bathroom, so we elected to stay in the first room until another one came available. We discussed changing hotels, but weren't staying long enough in Venice to lose a day trying to find a new hotel. During our stay, we personally heard three other sets of guests ask to change rooms.
After two nights, a slightly larger room became available which had just been cleaned. We still had to live out of our suitcases, but it was a bit better so we moved into it. When we returned a few hours later we discovered that the cleaner’s sprays had temporarily masked a strong smell of bad cheese/sewage. We immediately reported this to Luigi. He told us that he had a touch of flu and couldn’t smell it. Next he suggested that perhaps it came from the restaurant downstairs (there was no such smell either out our window or in the surrounding neighborhood). It was not coming directly from the plumbing. Finally he gave us some spray deodorizer, as there were no other rooms available.
Between two types of room deodorizer, the room smell was manageable. It now seems likely that this odor problem was the reason for the plug-in deodorizers in the hallways and lounge and the constant overpowering “freshener” smell due to the number of them. We spent our evenings in the lounge to avoid the room smell, although the cloying “freshener” smell was irritating as well. I must repeat that there was no such sewage smell in the surrounding neighborhood. This is an issue that the Hotel really should look at.
Finally, in both rooms we occupied we could clearly hear the voices and the televisions of our neighbors. All in all, we found the hotel attractive and well-located (for us), but, in the end, very uncomfortable. We could not recommend it.
- Official Description (provided by the hotel):
- Hotel Arcadia, a splendid, charming residence in the centre of Venice, is delighted to offer you a fine stay in the magical city suspended over the waters of the lagoon. The sophisticated elegance of this small but refined boutique hotel can be seen in its captivating and romantic furnishings, a blend of period and modern, with hints of contemporary color and an atmosphere born of a glorious past. The setting is a splendid 17th century palace that harks back to the magnificent and aristocratic age of bygone Venice, but the atmosphere is one of a welcoming hotel de charme with elegant, refined taste. The result is Hotel Arcadia, a perfect blend of East and West, contemporary color and period details. ... more less
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- Also Known As:
- Arcadia Hotel Venice